Critical Information Summaries

Critical Information Summaries contain the key details of all our plans so that you can compare the inclusions and choose the plan that's best for you. Each CIS contains the plan inclusions, the contact length and the early exit fees.

Plans prior to 22 February 2013 may not be available.

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A Note on Early Exit Fees

Early Exit Fees (EEFs) apply to all of our 12 and 24 Month Plans. From 11 November 2016, EEFs will now be calculated at 50% of your minimum monthly spend x months left on your contract + any device payments. This new EEF replaces the old EEF (which was 100% of your minimum monthly spend x months left on your contract + any device payments). If you are on one of our older plans, your CIS below might still have the old EEF listed but rest assured that only the new EEF will be applicable to you.

Finding your Critical Information Summary

For mobile phone and mobile broadband plans, you can find your plan name and start date on your bill. Alternatively login to My Vodafone and select the 'Change your plan' link in the 'Manage your account' section. Your current plan name will then be displayed. For a Prepaid mobile service, you can find which plan you are connected to by calling 1511 from your Vodafone mobile.

Mobile Phone plans