Fraud

We take fraud seriously at Vodafone, and are committed to helping if you suspect that you have been a victim of fraud. Below you will find all you need to know regarding fraud, as well as guidance on who to contact and what to do. To help us protect you, there is also information about the latest fraud trends.

If you have recently been scammed, report it to Scamwatch. If you suspect that you may be a victim of identity fraud, check out how we can help.

Contact our fraud team

There are various teams across Vodafone that look at all aspects of fraud. If you have any fraud queries, you can contact the following teams. These email addresses are monitored during business hours (8am-5pm from Monday-Friday).

Our Technical Fraud Team
This team deals with all aspects of usage and technical fraud, including credit card fraud. They also look at fraud related to the usage of a service provided by Vodafone. 

Email our technical fraud team at fraud@vodafone.com.au.

Our Identify Theft Team
This team deal with cases of identity theft, reviewing any statutory declarations claiming fraud and assisting with service application outcomes.

Email our identity theft team at credit@vodafone.com.au.

Our Fair Use Policy Team
This team deal with customers that may have breached our Fair Use policy by using their service excessively, or in a manner that breaches policy.

Email our fair use policy team at FairUsagenotifications@vodafone.com.au.

Latest fraud trends

'Wangiri' (One Ring) Fraud

Originating in Japan, a 'Wangiri'(one ring) fraud can occur when you receive a very quick missed call from a number that you don’t recognise. It is highly likely that this number will be from an international destination, and could be a premium rate service. This may prompt you to call the number back, which can result in prepaid credit being drained or high call charges on your next bill. The best course of action is to ignore suspicious calls and not call back.

We have recently seen an increase in Wangiri activity from Seychelles, Latvia, Congo and Tunisia.

What to do if you receive a call from an unknown number.

• If you do not recognise the number, don't call back
• If you are expecting a call from abroad, Google the number to identity the country before calling back
• Block the number on your handset

Suspect Sales Calls

Have you received a phone call from Vodafone and been offered an upgrade recently? This is common when you are nearing the end of your current phone contract. However, it shouldn’t happen when you are not at the end of your phone contract.

If you are called by someone claiming to be from Vodafone and you are unsure of the authenticity of the call, do not disclose any personal or account details and end the call.

To help you, we have a list of numbers that belong to Vodafone customer care and authorised Vodafone sales partners.

If you are called by a number which is not on that list, please report it to fraud@vodafone.com.au.

Additional information

I've been a victim of a scam/hoax. What should I do?

Report what happened to Scamwatch and read more about protecting yourself against scams and hoaxes.

There are transactions from Vodafone on my bank/credit card statement that I don’t recognise. What do I do?

Contact your bank immediately and ask them to raise a payment dispute with Vodafone and reverse the charges back to you.

My handset is not working and is showing SOS only?

You should email your IMEI number to fraud.control@vodafone.com.au. You can find your IMEI number by dialling *#06# into your device keypad.