Emergency warnings and safety in emergency situations

Vodafone Australia is proud to have worked with government and emergency services to deliver the capability to send location based emergency alert messages to users of our network in cases of localised or broader emergencies.

This capability enables emergency service agencies to send appropriate warning messages to all customers connected to the Vodafone network based on their current location in times of natural disaster or crisis.

Emergency alerts work across all Vodafone supplied network technologies.

Vodafone does not charge emergency services a fee for delivery of these messages.

See more information about emergency alerts.

If you have an iPhone, you can make yourself aware of potential danger in your area by using the government Disaster Watch app. The app provides publicly available news and information about disaster events in Australia via direct feeds from a range of authoritative sources in the states and territories and nationally. The information will be regularly updated. Please note: this app does not provide direct emergency alert warnings to users.

The national emergency broadcaster ABC also provides information on emergencies

Other websites and apps are available for more local information, including:

National

 

States/Territories

Emergency calls

It's important that you can contact emergency services should the need arise. So, even outside our coverage area you'll be able to call emergency services using any other available mobile network (your phone will show something similar to 'SOS only' or 'Emergency calls only' when you do). 

What it costs

There is no charge for calls made to emergency services.

There are 2 emergency call numbers you can dial from your mobile:

000     within Australia

112     both within and outside Australia

There's more information about emergency calls on the federal government's triple zero website.

  • If you dial 112 while you're in a coverage area overseas, you'll be connected to the emergency service for that country
  • In Australia emergency calls to Triple Zero can be made with or without an active SIM in your phone.
  • If your phone does not have access to the Vodafone network you may still be able to make an emergency call on another mobile network, which is why you may see 'Emergency calls only' or similar on the screen.
  • Emergency calls can be made wherever your phone can see any mobile telecommunications network, however if you are travelling in a rural or remote area you should not rely upon your mobile phone to make an emergency call as there may be no mobile telecommunications network available, instead you should have other means of communications such as a satellite phone and for emergencies carry an emergency beacon.
  • We recommend you download the official Emergency+ app to assist with identifying your location and making emergency calls to Police, Fire, Ambulance, SES or Police Assistance Line, or scan here [enter AZTEC code from P.6 in PDF attached to email]