How to contact us

Our Customer Care team is here to help you find the right services for your needs.

They can:

  • Advise you about mobile phones, accessories and services
  • Help you with billing enquiries
  • Answer questions about your account and your current services

Staff in our Vodafone stores can also demonstrate most of our mobile phones, including a number of products for customers with accessibility needs.

  Contact information
Website support.vodafone.com.au
Vodafone mobile phone 1555*
Telephone 1300 650 410 (standard charges apply within Australia)
National 13 3677 for all calls within Australia 
Relay service  1800 555 677 for all calls within Australia to 1800 numbers 
Culturally and linguistically diverse  131 450 
In person  Visit your local Vodafone retailer 
In writing  Write to Vodafone Customer Care, PO Box 2580, Kingston Delivery Centre TAS 7050 

*Calling 1555 Vodafone Customer Care from Australia - free for all customers except those on Vodafone SIM only Caps and $29 Vodafone Cap Contract and some Closed Plans, where a flat fee of $2.50 is charged (excluding calls made by disadvantaged customers and enquiries relating to bills, charging and billing services).Or call 1300 650 410 (standard charges apply within Australia)