- Vodafone Foundation Australia
- Media Centre
To provide you with mobile services and products (including your phone and broadband), we need to collect some of your personal details. Without this, we’re not allowed by law to provide you with the products and services you want.
We might also collect information by other means and will take all reasonable steps to inform you if and when we do.
We may use a persistent cookie (a cookie that stays linked to your browser) to record your visits so we can recognise you if you visit our website again. It also lets us to keep track of products or services you view so that, with your consent, we can send you news about them.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.
For other purposes, Vodafone will ask for your consent to use your personal information.
These communications may be sent in various forms, including by telephone, post, fax and any form of electronic message (including email, SMS, MMS, PXT or Video PXT).
You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will try to use that method whenever practical to do so.
In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using any opt-out facilities provided in the marketing communications and we’ll make sure your name is taken off our mailing list.
We may give your personal information to other organisations for the purposes of direct marketing. However, these organisations are limited to our dealers and sales agents working directly on behalf of Vodafone. Otherwise, you can separately opt-in to receiving third-party marketing through a specific promotion.
If you’d rather not get our direct marketing communications, it’s easy to opt-out. Just go to this link: http://support.vodafone.com.au/articles/FAQ/How-to-stop-Vodafone-marketing-material
or contact 1555 from your Vodafone mobile or call 1300 650 410 from any phone. You can also use any opt-out methods provided in our marketing communications, and we'll do the rest.
Just a heads up that we’ll still need to send you essential information about your account, changes to your service or plan and other information required by law.
Vodafone might disclose your personal information both within and outside Australia to:
We are required by law to disclose certain personal information about you (including your name, physical address, telephone number and email address) to the operator of the Integrated Public Number Database (IPND). Personal information in the IPND is used to assist emergency services and safeguard national security. If you consent, information from the IPND may also be published in public directories or used by directory assistance. IPND information may also be used for research with approval by the ACMA.
Vodafone may disclose personal information to other companies in the Vodafone group as well as third party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to make sure the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may store or sometimes disclose personal information to entities outside Australia, including the following:
The security of your personal information is a high priority for us. We take all reasonable steps to securely store your personal information so it’s protected from unauthorised use, access, modification or disclosure. This includes both physical and electronic security measures.
Anyone who knows your account PIN or online username and password can access your account. You must keep your PIN, username and password secure and only share these details with people you authorise to access and manage your Vodafone account. Vodafone accepts no responsibility for information it discloses to parties who know your PIN, username or password.
We take all reasonable measures to make sure the personal information we hold is accurate, complete and up to date. However, the accuracy of your information is largely dependent on what you provide us. To make sure we’ve got your most current and accurate details, please let us know when your information changes (e.g. if you change your name or move house).
Yes, but there may be instances where we cannot grant you access to the personal information we hold. For example, we may not grant access to information if it could interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
To request your personal information simply click the link below, complete the form, and return it to the address provided. We won’t charge you for simply making the request and will not charge for making any corrections to your personal information. We may charge reasonable costs for actioning your request.
If you think your personal information may be inaccurate, incomplete or out of date, you can ask that it be updated. We will update the information by amendment. If we do not agree that there are grounds to amend it, we’ll add a note to the personal information stating that you disagree.
If you believe your privacy has been compromised, please fill in the Privacy Breach form below and return it to the address provided. A member of our Privacy team will get in touch within 10 business days.
If you have any other questions about your privacy, feel free to call Customer Care on 1555 from your Vodafone mobile, call 1300 650 410 from any phone, or fax us on 1300 308 869.
Our postal address is:
Vodafone Customer Care PO Box 2580
Kingston Delivery Centre
Kingston, Tasmania 7050
You can also contact us online via:
Vodafone Hutchison Australia Pty Limited ABN 76 096 304 620 Vodafone Australia Limited ABN 86 056 161 043 Vodafone Pty Limited ABN 76 062 954 554 Vodafone Network Pty Limited ABN 31 081 918 461 Registered address: Level 7, 40 Mount Street, North Sydney NSW 2060. References to ‘Vodafone Group’ may include Vodafone Hutchison Australia and its parent and related companies.