Vodafone will always protect and maintain your privacy. This policy outlines how we collect, store, use and disclose the personal information that you provide us with.
This Policy also confirms Vodafone’s obligations under the Privacy Act 1988 (including the National Privacy Principles) and the Telecommunications Act 1997.
Vodafone is required to collect certain details of your personal information in order to provide you with telecommunication services and products (including mobile phones and broadband).
If you don’t provide us with the information required, we may not be legally allowed to provide you with the products and/or services you want.
We may collect information such as your name, date of birth, physical address, email address, telephone number, bank account and credit card details, driver’s licence number and employment history.
We collect personal information in a number of ways, including:
We may also collect information by other means and will take all reasonable steps to inform you if and when we do.
The personal information we collect may be used for a number of purposes related to providing you with mobile phone and broadband services including:
For other purposes, Vodafone will obtain your consent to use your personal information.
If you’d rather not receive communications about our latest products and services, you can opt out. Just contact 1555 from your Vodafone mobile or 1300 650 410 and we'll do the rest. Just be aware that we will still need to send you essential information about your account, and/or changes to your service or plan.
Vodafone may disclose your personal information both within and outside Australia to:
We are required by law to disclose certain personal information about you (including your name, address, telephone number and address) to the operator of the Integrated Public Number Database (IPND). Personal information in the IPND is used to assist emergency services and safeguard national security. If you consent, information from the IPND may also be published in public directories or used by directory assistance.
We take all reasonable measures to ensure that the personal information we hold is accurate, complete and up-to-date. However, the accuracy of your information is largely dependent on what you provide us. To ensure that we have your most current and accurate personal information, please contact us when your information changes (e.g. if you change your name or move house).
The security of your personal information is given a high priority. We take all reasonable steps to securely store your personal information so that it is protected from unauthorised use, access, modification or disclosure. This includes both physical and electronic security measures.
Anyone who knows your account PIN or online username and password can access your account. You must keep your PIN, username and password secure and only share these details with people you authorise to access and manage your Vodafone account. Vodafone accepts no responsibility for information disclosed to parties who know your PIN, username or password.
Yes, however there are some exceptions by law which we will explain if relevant to your request. To request your personal information, just click the link below, complete the form, and return it to the address provided. We may charge reasonable costs for actioning your request.
If you think your personal information may be inaccurate, incomplete or out of date, you can request it to be updated.
If you believe your privacy has been compromised, please fill in the Privacy Breach form below and return it to the address provided. A member of our Privacy team will contact you within 10 business days.
For any other questions regarding privacy, please contact Customer Care on 1555 from your Vodafone mobile, 1300 650 410 from any phone or fax us on 1300 308 869.
Our postal address is:
Vodafone Customer Care PO BOX 2580, Kingston Delivery Centre, Kingston, TAS 7050
You can also contact us online via:
Vodafone Hutchison Australia Pty Limited ABN 76 096 304 620 Vodafone Australia Limited ABN 86 056 161 043 Vodafone Pty Limited ABN 76 062 954 554 Vodafone Network Pty Limited ABN 31 081 918 461 Registered address: Level 7, 40 Mount Street, North Sydney NSW 2060