Being accessible and transparent

Supporting customers with accessibility needs

Vodafone is committed to improving the range and accessibility of its services to all older customers and customers with a disability. It’s part of our commitment to being a responsible business. We want to use our resourcesto make a positive contribution to the world around us.
We believe that actions speak louder than words, which is why we are developing products designed to make life easier. We've worked with a number of key organisations to create services for people with a wide range of disabilities.
Vodafone is a founding supporter of the AMTA Mobile Phone Industry Good Practice Guide: Accessibility for People with Disabilities. The guide is designed to advise and assist the mobile industry on how to make its products and services more accessible to Australian consumers with a disability.

Contacting us

Our Customer Care team is here to help you find the right services for your needs.
We can:
  • Advise you about mobile phones, accessories and services
  • Help you with billing enquiries
  • Answer questions about your account and your current services
Staff in our Vodafone stores can also demonstrate most of our mobile phones, including a number of products for customers with accessibility needs.
  • Website
  • Vodafone mobile phone 1555
  • Telephone 1300 650 410 (standard charges apply within Australia)
  • National 13 3677 for all calls within Australia
  • Relay service 1800 555 677 free for all calls within Australia to 1800 numbers
  • Culturally and linguistically diverse 131 450
  • Visit your local Vodafone retailer
  • Write to Vodafone Customer Care, PO Box 2580, Kingston, TAS 7051

Apps that can help

In terms of native OS features here’s some info.