Support numbers
If your enquiry requires us to access your account please have your four digit account PIN ready.
Call anytime for 24/7 business customer care including upgrades. When you call us, you'll speak to Lara. Hints and tips on speaking to Lara
Small Business
(up to 10 mobiles)
1300 650 410 or
1555* from your mobile
Overseas Assistance
+61 414 141 414 or 1555* from your mobile
Medium Business and corporate
(more than 10 mobiles)
135 888
Special help
Hearing Impaired Customers
133 677 for all calls in Australia
1800 555 677 for all calls within Australia to 1800 numbers
The National Relay Service makes it easier for you to contact Vodafone if you are deaf or have a hearing or speech impairment.
Other support services
| Service Difficulties & Faults - 24/7 | View our network and system status 1800 638 638 |
| 123 'Ask Us Anything' - 24/7 | Call 123** from your mobile |
| 1223 Directory Assistance - 24/7 | Call 1223** from your mobile |
| Vodafone Cover me Mobile Insurance | 1800 808 743 |
| Non-English Speaking Customers | 131 450 |
| Vodafone Cover me Mobile Insurance | 1800 808 743 |
| Non-English Speaking Customers | 131 450 |
| Network information | View our updates on network and customer service |
| Check our network coverage in your area | View our coverage checker |
| Search our knowledgebase for the answer to your question | support.vodafone.com.au |
| Write to our Technical Support Team | PO BOX 2580, Kingston Delivery Centre, Kingston, TAS 7050 |
*Calling 1555 Vodafone Customer Care from Australia - free for all customers except those on Vodafone SIM only Caps and $29 Vodafone Cap Contract and some Closed Plans, where a flat fee of $2.50 is charged (excluding calls made by disadvantaged customers and enquiries relating to bills, charging and billing services). Or call 1300 650 410 (standard charges apply within Australia. 1555 short code (dialled from your mobile) may not be available in all countries overseas. In the alternative, dial +61 414 141 414
**Charges apply. Rates vary according to plan. Please refer to your Plan for details
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If you have a support question you can ask us here or call 135 888.
These days, you can't afford to be without your phone. But could you afford to replace or repair it if you lose or damage it?
