Useful Information

Useful information to help you get to know Mobile Broadband better.

Network Coverage and Speed

Coverage in Australia

All Vodafone services subject to device capabilities and network limitations and availability. 3G services are available in Vodafone's 3G areas - compatible device required. In metropolitan and some regional areas, Vodafone's 3G network operates on UMTS 2100Mhz. In smaller regional areas with Vodafone coverage, Vodafone's 3G network operates on UMTS 900Mhz. All 3G 900Mhz devices available from Vodafone are 2100Mhz compatible. However, not all 2100Mhz devices are 900Mhz compatible. Customers with 2100Mhz devices that are not 900Mhz compatible will experience GPRS (or Edge, where available) coverage in 3G 900Mhz areas. Slower speeds can be expected outside Vodafone's Mobile Broadband areas. Individual customer experience may vary - many factors affect access, capacity and speed. See www.vodafone.com.au/coverage for details. 

Coverage Overseas

You can use Vodafone Mobile Broadband even when you're abroad. With our Roaming Data Bundles, you can get discounted rates across our 38 partner networks, including China, the US, UK, New Zealand, Singapore and India. Simply pick the bundle that's best for you.

Check out our Roaming Data Bundles.

Speed

Vodafone Mobile Broadband is fast enough to handle all the usual activities you may use the internet for, such as emailing, video streaming and file or music downloading.

The typical speeds currently experienced, according to the type of network coverage, are shown in the following table:

If you're using a device which supports 3G but not 3G broadband (HSDPA) the maximum download speed is up to 384 kbps.

* Typical download speeds range from 300kbps – 3.0Mbps. #Burst speeds of up to 6.0Mbps can be experienced in major metropolitan areas. Slower download speeds may be expected in regional areas. Data capacity and speed experienced may be slower than advertised speeds and can vary due to coverage, location, hardware and software configuration, capability and load of sites visited and general network and internet traffic.

We're continually aiming to improve our Mobile Broadband service to you. To make the most of these improvements, it's worth keeping the software that runs your Mobile Broadband device up to date. It's quick and easy to do. Click here to download the latest updates for your device.

Troubleshooting & Support

Should you ever experience any difficulties with any aspect of your Mobile Broadband connection, help is always at hand.

You'll find the latest setup guides, FAQ's, troubleshooting tips, and software downloads here. Or, if you'd like to talk to someone, you can also call us on 1555 from a Vodafone mobile, or 1300 650 410 from any other phone.

Accounts Information

Keeping track of your bill and how much you spend is easy with Vodafone Mobile Broadband, because you can do it all online.

With 'My Vodafone', you can manage your account, track your usage and update your details whenever you want to.

To register visit 'My Vodafone' and follow the instructions. Have your allocated Mobile Broadband service number ready, which you'll find on the paperwork given to you at the time of purchase.