International Roaming support

1. Check which country you are travelling to and the rates applicable via www.vodafone.com.au/roaming
2. Activate international roaming via My Vodafone or by contacting Customer Care on 1555 before you leave.
3. Check if you can use your mobile in the country you are visiting. Some networks use different frequencies.
1. Tri-band handset required for the USA, Canada, the Caribbean and South America.
2. Quad band handset required for some Southern and Central American countries.
3. 3G handset required for Japan and South Korea.
4. If you are unsure, call 133320 or check in your mobile phone user guide for band frequency.

If you intend on using data abroad, consider signing up to one of Vodafone's monthly Roaming Data Bundles which gives you a monthly allowance of data to use on preferred networks overseas. For some information, go to www.vodafone.com.au/dataroaming

Vodafone World™ is the default roaming service for postpaid customers (ie not available for Pre Paid customers). You can make and receive calls, use data, use your voicemail and send and receive TXT messages in most countries. In many countries you can also use data based services such as Vodafone Mobile Internet/Broadband, Mobile Email, and Vodafone Central The Vodafone World� roaming charges are organised into five zones. Each roaming zone comprises various countries with flat rates per minute across each zone (where available) with one rate for when you are roaming on a Vodafone preferred networks and one rate for when you are roaming on a non Vodafone networks. In countries where preferred networks are available, your phone may not default to one of thses networks - you might have to manually set your mobile to preferred network. Vodafone has roaming agreements with many networks around the world and we're constantly signing more. Because of the different arrangements we have with some countries, you may be better off with Vodafone World (our default roaming price plan) if you're travelling to some destinations. However, Vodafone World rates are higher in most countries of the world so before leaving, call Customer Care on 1555 from your handset or visit www.vodafone.com.au/roaming to determine whether Vodafone Traveller or Vodafone World will offer the best value in the country you are visiting. All international roaming rates are subject to change, check vodafone.com.au/roaming for full rates and charges.

Postpaid customers please note:
The applicable Zone Charge per minute is never included in your Cap or Plan. For all Caps and Plans except Unlimited Caps, the standard call rate and the connection fee are included in your Cap or Plan value. For Unlimited Caps, the applicable call rate and connection fee are charged on top of your Cap.

Vodafone Traveller is an opt-in roaming service for Postpaid customers and the default roaming service for Prepaid customers. If you are on a flexi cap, International Roaming charges are deducted from the Recharge's Flexible credit allowance.

Visit www.vodafone.com.au/roaming to find out more about Vodafone Traveller.

Prepaid customers please note:
All roaming costs will be charged against a Prepaid customer's flexible credit. Free calls to 1511 and 1512 whilst roaming.Our rates can be found here.

Refer to the International Roaming Section on the Vodafone Website to view all pricing and zone information.
Please note that roaming charges are subject to change and you should always check the website before you travel for the most recent rates.

For postpaid customers, you can opt-in to Vodafone Traveller by:

Register and/or login to My Vodafone then My Account where you will be able to perform the below:

1. Activate/Deactivate and View Global Roaming Settings
2. Opt-in and Opt-out of Traveller (Postpaid customers)
3. Activate/Deactivate and View Roaming Voicemail settings

TXT 129872

or

Contact Customer care on 1555 from a Vodafone mobile or 1300 650 410 from another line. If calling from overseas, call our roaming support line on +61414 14 14 14. Roaming charges will apply.

Prepaid customers have Vodafone Traveller™ enabled by default - there's no need to opt-in. Vodafone Traveller™ is an opt-in roaming service that covers four geographic zones.

Click here for more details on Vodafone Traveller™.

You can also check your roaming status by logging into My Vodafone and click on Manage Roaming Settings.

To set up Vodafone World™:

Firstly check if you have global roaming with Vodafone World™ activated by logging into My Vodafone and click on Manage Roaming Settings.

1. Go to My Account to perform the below:
2. Activate/Deactivate and View IDD settings
3. Activate/Deactivate and View Global Roaming settings
4. Opt-in and Opt-out of Traveller (Postpaid customers)
5. Activate/Deactivate and View Roaming Voicemail settings

You can also check by contacting Vodafone customer care on 1555 from a Vodafone mobile or 1300 650 410 from another line. If calling from overseas call our roaming support line on +61414 14 14 14 (roaming charges apply).

There are four different frequency bands used by GSM mobile phone networks around the world:

900 MHz, 1800 MHz, 1900 MHz and 850 MHz.

Single / Dual band (GSM)

Most European GSM networks use 900MHz and 1800MHz frequencies and for this reason the majority of Australian handsets fall into the category of being dual band i.e. 900MHz&1800MHz compatible. Check your handset user manual to find out which frequencies your handset operates on.

Tri-band (GSM)

Some networks in regions such as the USA, Canada, the Caribbean and South America use the 1900MHz frequency. To use these networks you will require what is called a tri band handset. This handset allows you to use not only the 900MHz and 1800MHz frequencies but also the 1900MHz frequency. Check your handset user manual to find out if your handset is tri-band and can operate on the 1900MHz frequency.

Quad-band (GSM)

Networks that operate on the 850MHz frequency are not common however some Southern and Central American networks do use this 'band'. Few handsets on the market today are 'Quad' Band and enable access to 850MHz networks. Check your handset user manual to find out if your handset is quad-band and can operate on the 850MHz frequency.

3G

To use a 3G network, you require a handset that operates on 3G (UMTS) technologies. Compatible handsets include the Vodafone/3 range of 3G handsets.

Being a post-paid customer means you have the choice of 2 plans when you travel overseas. World or Traveller. The plans have different benefits depending on which country you are visiting, however, Vodafone World rates are higher in most countries of the world.

For Vodafone World (default), the calls made overseas are not included in your cap or plan. Countries are divided into 5 zones and for standard voice calls you are charged a flat rate for that zone per minute ( plus a connection fee per call). The Zone Charge varies depending on whether you are roaming on a Vodafone preferred network or not. These rates are charged in 30 second increments, with a 60 second minimum duration. Refer to www.vodafone.com.au/roaming for the rate applicable to you.

For Vodafone Traveller (opt-in), there are 4 zones, each with a different Zone Charge. When you make Standard Voice Calls overseas and you're on Traveller, you pay your Standard Call rate and connection fee plus the Zone Charge* per minute for your destination (applicable for most plans - click here for details and rates for specific plans).

(Zone Charge per minute)* + (standard/applicable call rate&standard/applicable connection fee applicable to your plan)

For example, if you were to make a voice call from Hong Kong (Zone 3), you would be charged:

(AUD $2 Zone 3 Charge per minute) + (standard/applicable call rate&standard/applicable connection fee applicable to your plan)

*For details about the standard/applicable call rate, standard/applicable connection fee and billing increments for your Cap or Plan, click here. For all Caps and Plans, the Zone Charge for making and receiving calls is billed in 30 second increments, with a 60 second minimum duration.

The applicable Zone Charge per minute is never included in your Cap or Plan. For all Caps and Plans except Unlimited Caps, the standard call rate and the connection fee are included in your Cap or Plan value. For Unlimited Caps the applicable call rate and connection fee are charged on top of your Cap.

Yes. Please refer to www.vodafone.com.au/roaming for details and terms and conditions.

Vodafone Australia customers international roaming on networks which support short code dialling will be able to dial 123 as normal, however, premium roaming charges will apply.
Click here to find out if short codes work in the country you are going to.

To access 123 in countries where shortcodes are not supported, roamers need to dial +61 414 123 123.

Vodafone Fiji also use 123 as a contact number for their Customer Care. Roamers who dial 123 in Fiji will be connected to Vodafone Fiji's Customer Care service. If roamers wish to access Vodafone Australia's 123 service, they need to dial +61 414 123 123.

Vodafone Australia customers international roaming wishing to report faults back to Australia can dial +61 414 141 414.

Note that roaming charges apply when using this service overseas. Please see www.vodafone.com.au/roaming for pricing details.

Traveller

It is the same charge as if you were making a standard voice call while roaming. Check the Traveller rates on www.vodafone.com.au/roaming. Note that if your calls are conditionally forwarded to voicemail (i.e. if busy or no answer), you will be charged the applicable roaming rate to both receive and make a call.

Refer to the Tips section to see how you can save on roaming charges.

World

Calls to 121 are charged at the applicable "calls made to Australia" rate For the rate, refer to table at www.vodafone.com.au/roaming

First of all, you will need to set up your voicemail by calling us on 1555. Once you have done this, it's automatically ready to use, every time you travel.

You can use your Vodafone services including voicemail, Customer Care, Directory Assistance and 123 on many networks around the world (roaming charges will apply). In most countries you can still dial the shortcode* (ie.121) to retrieve your voicemail. However in others you may need to dial +61 414 121 121 and enter your voicemail pin code.
Refer to www.vodafone.com.au/roaming for rates.

The below is a list of popular short codes which you may use whilst overseas:

*Short code numbers (dialled from your mobile) may not be available in all countries overseas.

You can also check your messages from another phone (remotely) if you don't have your mobile with you.

Here's how you can access your Voicemail messages remotely:

If you have forgotten your PIN, please contact us on 1300 650 410 (standard call charges apply within Australia) or from overseas on +61 414 141 414 (roaming rates apply).

To send a TXT (max 160 characters), the charge is AUD 75c per TXT unless you are using a Prepaid Flexi Cap, where the rate is $3.50 per TXT.

To send a PXT® you will be charged 50c plus a roaming data charge for the amound of data it takes to send or receive&download the PXT (Postpaid roaming data charge: 1c per KB (min 10KB session): Prepaid roaming data charge: 5c per KB (min 10KB session).

Data Roaming

Vodafone Central and Vodafone Mobile Broadband (data card/USB modem) services can be used while roaming. For a full list of countries where you can use these services visit www.vodafone.com.au/dataroaming Please note that Vodafone data roaming service is subject to overseas network limitations and availability and individual device capabilities and may not be available whilst roaming in some countries.

Data roaming when overseas is charged at a premium and is charged at the international data roaming rate of 1c/KB for postpaid customers and 5c/kB for prepaid customers. The rates are charged in 1 KB increments with a minimum session of 10KB. Data charges when used overseas are excluded from your cap.

If you intend on checking your email or using the Internet abroad, consider opting into Vodafone's monthly Roaming Data Bundle which gives a monthly data allowance to use on preferred networks. For some information, go to: http://www.vodafone.com.au/dataroaming (you must have a Vodafone voice or Mobile Broadband postpaid account to be eligible).

Available on lots of preferred networks around the world, Roaming Data Bundles cover most of the world's major business hubs, including America, Asia and Europe. To view the full list of countries go to www.vodafone.com.au/roaming. Please note that Vodafone data roaming service is subject to overseas network limitations and availability and individual device capabilities and may not be available whilst roaming in some countries.

If you go over your download limit, you'll still enjoy a 20% discount on our standard postpaid data roaming rate of 1c per kB (min 10KB session) for every additional MB you use (this works out to be 0.8c per kB with a minimum of 10KB per session). And if you end up roaming on a non-preferred network, a similar discount of 20% on the standard data rate applies.

Absolutely. Staying on top of your usage is easy. Simply visit My Vodafone at any time.It's worth remembering that we rely on our international partners to provide us with relevant data to calculate overseas usage. Because this can take a while to get to us, accurate readings can sometimes lag by 2 to 3 days.

Yes. Your minimum monthly access fee and included data allowance will be pro rated until your first full billing cycle. For example, activate the $49 Roaming Data Bundle with 25MB half way through your bill cycle you'll only be charged $24.50 for 12.5MB.

Yes. If you think another bundle would be more suitable, you can move to it to another bundle. You will be liable to pay your minimum monthly access fee on a pro rata basis from the date you change between the Monthly Data Bundles. Your included data allowance will also be pro rated.

Yes, you can cancel the service at any time. If you cancel the service mid-cycle, the minimum monthly access fee and the included data allowance for that month will be pro-rated according to the days the plan was active in that month.

Yes. Roaming Data Bundles are recurring. So to avoid being charged for the months you don't need the bundle, just call us on 1555 or 1300 650 410 to cancel it.

Yes. If you think you might be a very light data user overseas - less than 5MB per month - then our standard postpaid data roaming rate of 1c per KB (with a minimum of 10kB per session) may turn out to be more cost-effective.

We'd be happy to discuss your usage behaviour before recommending a solution that suits best. To do this, dial 1555 from your Vodafone mobile, call 1300 650 410 from any phone or head to your nearest Vodafone store.

GPRS is 2G technology which is the main technology used for MMS, sound clips and access to email and internet at slower connection speeds. 3G is third generation wireless technology which allows users to access the internet at generally faster speeds (subject to network availability, individual handset capabilities and limitations of overseas networks). GPRS and 3G are categorised as data capability and are both charged at the same data usage rates.

Mobile Internet availability and performance is dependent on the network availability, individual device capabilities and limitations of overseas networks (amongst other things). Remember, using your mobile as a modem and browsing Mobile Internet, sending or receiving emails, using applications such as Google Maps� and Skype, or subscriptions to RSS feeds will all incur premium roaming data charges. Refer to Data Roaming webpage for coverage and pricing information.
www.vodafone.com.au/dataroaming

Yes, but Mobile Broadband availability and performance is dependent on network availability, individual device capabilities and limitations of overseas networks (among other things). Also remember, using your modem overseas to access the Internet will incur premium roaming data charges. Refer to Data Roaming webpage for coverage and pricing information.
http://www.vodafone.com.au/dataroaming

You can use mobile data services like email and internet while travelling around the world including China, the US, UK, New Zealand, Singapore and India. Click here, view the available data services by country. For Postpaid customers, data roaming is charged at 1c/kB with a minimum session of 10KB for casual usage, or less with one of our Roaming Data Bundles.

The pay as you go rate for Vodafone Pre Paid is 5c per KB (min 10 KB session).

To activate, please call customer care on 1555. To find out how to save on roaming costs, refer to our Tips section of the website.

No, these services are for use within Australia only and are not applicable when international roaming.

Refer to http://www.vodafone.com.au/roaming. Select country then refer to the network information to see the roaming partner for that country of destination.

All services are subject to network availability, individual device capabilities and limitations of overseas networks. Some services such as video calling may not be available while roaming in some countries.

No, Vodafone offers separate Roaming Data packs, which can be used in many other countries around the world. If you want to travel to any of those countries you will need to change to a Roaming Data pack. If you already have a NZ Data Roaming pack and are about to travel to other countries, change over occurs automatically when you order a Roaming Data pack.

For a complete listing of compatible networks and countries available on the Roaming Data pack, please refer to the Roaming Data pack sign up pages. For networks and countries not included in this list, you'll save 20% on the standard data-roaming rate (which equals 0.8c/KB). To see a complete list of countries where Vodafone international roaming is available, please visit vodafone.com.au/roaming

Vodafone Traveller™

With Vodafone Traveller, there is no need to manually select a Vodafone preferred network (unless you are using a Vodafone Data Roaming Bundle). Click here for more details. www.vodafone.com.au/roaming

Vodafone World™

Automatic network selection

When travelling overseas in countries where Vodafone has roaming agreements, the mobile will try to register with a local network when turned on. Your mobile phone will aim to search for a signal from all the networks that Vodafone has roaming agreements with, however, you may need to manually select a preferred network if this doesn't happen. It's important that upon returning to Australia you immediately turn on your mobile to register back into the Australian Vodafone network and avoid any further roaming costs.

Manual network selection

If the handset does not automatically select the Vodafone Preferred network then you should manually select it to ensure they receive the best roaming rates. Instructions may vary depending on your type of mobile phone, refer to your user guide if you require assistance.

For Prepaid Flexi caps:

1. Via your registered credit card. Use your credit card to recharge via customer care on 1555 or +61 414 141 414 (roaming charges apply).
2. Recharge vouchers can be purchased before you go&loaded up while you're overseas, just call 1511. Use the same easy quick-dial numbers you do in Australia, so you can check your account balance easily (1512).

For Prepaid Recharges:

1. Payment by PayPal for Vodafone Prepaid Services will be unavailable until further notice. Vodafone apologises for any inconvenience.
2. Recharge vouchers can be purchased before you go&loaded up while you're overseas, just call 1511. Use the same easy quick-dial numbers you do in Australia, so you can check your account balance easily.

If your mobile gets lost or stolen, call customer care international assistance (available 24/7) asap on +61 414 141 414 (roaming charges will apply). Vodafone are not liable for any usage charges for lost or stolen phones.

International roaming calling charges apply for usage of the above services while overseas (this includes calls to Customer Care). Go to www.vodafone.com.au/roaming for full rates and charges for the above numbers.

If you are already registered for My Vodafone then you are able to activate Roaming and IDD settings online whilst overseas. Make sure that you switch your phone off and back on, after activating roaming to refresh your settings on the network.

If you are not already registered for My Vodafone and already overseas you will not be able to change your Roaming or IDD settings online, as you will not be able to receive the temporary My Vodafone password via TXT message. Please contact roaming support on +61414 14 14 14 in order to assist you with activating Roaming and IDD (roaming charges apply).

Charges for the calls made when overseas will not appear immediately and may not appear on your account for up to [2-3 days]. This depends on the length of time abroad and network used.

I'm roaming overseas and unable to make or receive calls

1. Check that you have activated international roaming by calling Customer Care on 1555 or if you're overseas call +61414 14 14 14 (roaming charges apply) or if you have an existing MyVodafone account, go to www.myvodafone.com.au. Prepaid customers should already have international roaming enabled and activated on Vodafone Traveller.
2. Your phone needs to be compatible with the country of destination's GSM frequencies.
   * Tri-band handset required for the USA, Canada, the Caribbean and South America.
   * Quad band handset required for some Southern and Central American countries.
   * 3G handset required for Japan and South Korea.
3. If in doubt, contact Customer Care (roaming charges will apply)

Click here to find out if roaming service is available in the country you're in

Click here to confirm if GPRS or 3G services are offered in the country you're planning to visit.

Provided you already have an existing Voicemail service and are already registered for My Vodafone, you will be able to activate Roaming Voicemail online from overseas.

Voicemail can also be activated by calling Customer Care on +61 414 141 414 from overseas (roaming charges apply).