Joining Vodafone? Here’s what you’ll need.

To become a Vodafone customer you’ll need:

  • 100 points of ID
  • Your bank account direct debit details (not required for business customers)

Business customers.

To become a Vodafone Business customer, select the appropriate option below to see what information you’ll need to bring with you when you discuss your requirements with a Vodafone Business Specialist in either a Business Centre or a store.

If you’re not sure of the status of your business visit the ABR website.

My business was established in the past 6 months.

In addition to the ABN or ACN documentation outlined below, if you established your business in the past 6 months, you’ll need to bring into store some proof of trading. This could be a recent bank statement showing trading transactions such as income from sales, wages paid etc. If you don’t have any proof of trading, then recent copies of your personal bank statements will help support your application.

My business has an ABN.

If your business has an ABN, then you’re likely to be a sole trader, a partnership or a trust. For sole traders, trusts and partnerships, you’ll be personally responsible for the connection and the account will be in your name.

You’ll need to bring into store:

  • Your ABN
  • The business name associated with your ABN
  • 100 points of ID
  • Your personal details such as your name, DOB and business address


If your business is a trust, you’ll need to bring into store:

  • The personal details of the trustee such as their name, DOB and address


The account will be set up in the name of the trustee and not the trust.

If the name of your trust can’t be linked to you as the trustee, you may be asked to show us a copy of the Trust Deed showing beneficiaries of the trust. This is to protect you as a customer, to help ensure that only authorised representatives are using your ABN to establish business connections.

My business has an ABN and an ACN.

If your business has an ACN, then you’re a company and therefore your company will be responsible for the connection and the account will be in the name of the company entity name.

As a company director registered with ASIC, you’ll need to bring into store:

  • Your ACN
  • Your entity name as listed with ASIC and your trading name (if you have one)
  • 100 points of ID
  • Your business contact details and your name
  • If transferring phone numbers, we’ll also need a copy of the most recent bill from your current provider


If you’re NOT the director, but representing the company, you’ll also need to bring into store:

  • A Letter of Authority (LOA)


We ask for a Letter of Authority to protect you and the company you’re representing. This is to help ensure that only authorised representatives are using your ACN to establish business connections.

The LOA should be:

  • On company letterhead
  • Addressed to Vodafone Hutchison Australia
  • Written and signed by an authorised applicant who isn’t you such as a Director, Chief Executive Officer, Chief Financial Officer, Company Secretary, Head of Administration, General Manager, Human Resource Manager, Accountant, Departmental Manager, Purchasing Officer or Sales Manager
  • Dated within 14 days of presenting in store


The LOA should clearly state:

  • The name and address of the authorised representative
  • That the nominated person is authorised to purchase and enter into a contract on behalf of the company
  • The total number of services required such as SIM cards and/or handsets


If you email the LOA, the company name should be featured in the domain name of the email address.

The LOA needs to be original and not copied and pasted onto company letterhead.