Joining Vodafone? Here’s what you’ll need.

To become a Vodafone customer, you’ll need to provide an accepted form of ID. Here’s more information about our ID requirements and what else you’ll need to apply for a plan.

Applying online.

You’ll need to provide one of the following to place an order online:

  • Drivers licence
  • Medicare card
  • Australian passport
  • International passport
Applying in-store or over the phone with 100 points of ID.

To apply for a plan in-store or over the phone you’ll need to provide 100 points of ID, including one of the following:

  • Medicare card
  • Australian passport
  • Australian Defense Force ID
  • Department of Veterans' Affairs health card
Points value Document
  Primary documents
70 points Drivers Licence or Permit issued by the Australian Government, including Learners Permit
70 points Valid and current passport
70 points Blind Citizen Australia Identity Card
70 points Valid Police/Defence Force photo ID
60 points Australian Government Proof of Age card, Photo Card or Keypass
  Secondary documents
40 points Credit Card
Only one can be used in your application in combination with other ID
30 points Green Medicare Card
30 points Gold Department of Veterans' Affairs Health Card
30 points Blue (Interim) and Yellow (Reciprocal) Medicare Cards
Only accepted along with a Passport to prove permanent residency
30 points Current Australian Pensioner Card
30 points Original, full Australian Birth certificate (not an extract)
30 points Valid NSW Birth card with photo issued by NSW Registry of Births, Deaths & Marriages
30 points Current Australian Healthcare Card
30 points Current Australian Bank or Card Statement
30 points Current Australian Bank Transaction listing
25 points Rates Notice
Must be less than 12 months old, and show your name and address
25 points Current Australian Utility or Telco invoice
25 points Valid Private Health Insurance Membership Card
25 points Tertiary Student ID Card
Must include your name and photo
25 points Tertiary Certificate of Enrolment
20 points Debit/ATM Card
Only one can be used in your application, in combination with other ID. Cards issued overseas must display the PLUS logo.
Additional information we need from you.

Here’s the checklist of what else you’ll need when applying for a plan:

  • Full name
  • Primary contact number
  • Email address
  • Residential address – If you’ve lived at that address for less than 3 years, we'll also need your previous address.
  • Delivery address – We can't deliver to PO boxes, GPO or locked bag addresses as you'll need to provide ID and a signature on delivery.
  • Proof of employment, study or pension benefits – You can provide a phone number for your employer, a student card if you're studying in Australia, or a pension card if you're receiving a government benefit.
  • Direct debit – You’ll need to provide direct debit from your Australian bank account or credit card is required when you first sign up.

Business customers.

To become a Vodafone Business customer, select the appropriate option below to see what information you’ll need to bring with you when you discuss your requirements with a Vodafone Business Specialist in either a Business Centre or a store.

If you’re not sure of the status of your business visit the ABR website.

My business was established in the past 6 months.

In addition to the ABN or ACN documentation outlined below, if you established your business in the past 6 months, you’ll need to bring into store some proof of trading. This could be a recent bank statement showing trading transactions such as income from sales, wages paid etc. If you don’t have any proof of trading, then recent copies of your personal bank statements will help support your application.

My business has an ABN.

If your business has an ABN, then you’re likely to be a sole trader, a partnership or a trust. For sole traders, trusts and partnerships, you’ll be personally responsible for the connection and the account will be in your name.

You’ll need to bring into store:

  • Your ABN
  • The business name associated with your ABN
  • 100 points of ID
  • Your personal details such as your name, DOB and business address

If your business is a trust, you’ll need to bring into store:

  • The personal details of the trustee such as their name, DOB and address

The account will be set up in the name of the trustee and not the trust.

If the name of your trust can’t be linked to you as the trustee, you may be asked to show us a copy of the Trust Deed showing beneficiaries of the trust. This is to protect you as a customer, to help ensure that only authorised representatives are using your ABN to establish business connections.

My business has an ABN and an ACN.

If your business has an ACN, then you’re a company and therefore your company will be responsible for the connection and the account will be in the name of the company entity name.

As a company director registered with ASIC, you’ll need to bring into store:

  • Your ACN
  • Your entity name as listed with ASIC and your trading name (if you have one)
  • 100 points of ID
  • Your business contact details and your name
  • If transferring phone numbers, we’ll also need a copy of the most recent bill from your current provider

If you’re NOT the director, but representing the company, you’ll also need to bring into store:

  • A Letter of Authority (LOA)

We ask for a Letter of Authority to protect you and the company you’re representing. This is to help ensure that only authorised representatives are using your ACN to establish business connections.

The LOA should be:

  • On company letterhead
  • Addressed to Vodafone Hutchison Australia
  • Written and signed by an authorised applicant who isn’t you such as a Director, Chief Executive Officer, Chief Financial Officer, Company Secretary, Head of Administration, General Manager, Human Resource Manager, Accountant, Departmental Manager, Purchasing Officer or Sales Manager
  • Dated within 14 days of presenting in store

The LOA should clearly state:

  • The name and address of the authorised representative
  • That the nominated person is authorised to purchase and enter into a contract on behalf of the company
  • The total number of services required such as SIM cards and/or handsets

If you email the LOA, the company name should be featured in the domain name of the email address.

The LOA needs to be original and not copied and pasted onto company letterhead.