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Online Store
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Phone Us
Please refer to the table of contact numbers and links below.
| Type of Enquiry | Site | FAQs | Contact Details |
|---|---|---|---|
|
General Enquiries |
- |
please call 1555 (free call from your Vodafone mobile within Australia, excluding $29 Jumbo Cap Contract, $20 and $30 Contract and On Account Plans) or 1300 650 410 (from any other phone) – Monday to Friday 8am-8pm Self Service 24/7 |
|
|
Corporate & Business Enquiries |
- |
Small Business (SOHO) Care - 1555 (free call from your Vodafone mobile within Australia, excluding $29 Jumbo Cap Contract, $20 and $30 Contract and On Account Plans) or 1300 650 410 from landline (at cost of a local call) – 24/7 |
|
| Business Sales |
- |
- |
please call 138 328 – Monday to Friday 8.30am-9pm |
|
Online Store |
1300 300 404 - Monday to Friday 8am to 8pm, |
||
|
BlackBerry® |
please call 1555 (free call from your Vodafone mobile within Australia, excluding $29 Jumbo Cap Contract, $20 and $30 Contract and On Account Plans) or 1300 650 410 (from any other phone) – Monday to Friday 8am-8pm |
||
|
Accounts & Payments |
please call 1555 (free call from your Vodafone mobile within Australia, excluding $29 Jumbo Cap Contract, $20 and $30 Contract and On Account Plans) or 1300 650 410 (from any other phone) – General Enquiries Monday to Friday 8am-8pm – self service 24/7 |
||
|
Online Billing (My Vodafone) |
1300 650 410 – General Enquiries Monday to Friday 8am-8pm and Self Service 24/7 |
||
|
Prepay |
please call 1555 (free call from your Vodafone mobile within Australia, excluding $29 Jumbo Cap Contract,$20 and $30 Contract and On Account Plans) or 1300 650 410 (from any other phone) – General Enquiries Monday to Friday 8am-8pm – self service 24/7 |
||
|
Service Difficulties & Faults |
- |
- |
1800 638 638 – 24/7 |
|
Repairs |
- |
- |
|
|
Vodafone Cover me Mobile Insurance |
- |
1800 808 743 |
|
|
Overseas Assistance |
+61 414 141 414 – 24/7 |
||
|
Directory Assistance |
- |
- |
1223 – 24/7 |
|
123 'Ask Us Anything' |
123 – 24/7 |
||
|
Customer Complaints |
1300 650 410 – Monday to Friday 8am-8pm |
Hearing impaired customers
The National Relay Service makes it easier for you to contact Vodafone if you are deaf or have a hearing or speech impairment.
Non-English speaking customers
The phone number for this service is 131 450.
We're here for you
Our customers tell us they'd rather be with us than any other Telco. And research shows that Vodafone customers are, on average, happier than customers of other Telcos.
But if you ever think the grass may be greener on the other side of the fence, please speak to us first and tell us how we could make things better for you.
Recently, some of our customers have told us they’ve been called by other Telcos. If this happens to you, don't worry. We're aware of these types of calls and may contact you to make sure all is well.
We're always here for you and we'll do anything to make sure you're pleased with the service and value we give you.
