Contact us

 

 


Contact Us

Select and option from the following

 

Activate and recharge

 

Account info and payments

 

 

Device and network

 

 

Sales and upgrades

 

 

Find a store near you

 

Discover your options.

Call 131 681, tell us what you need, and find out how we can save you money. You’ll find our contact centre opening hours and estimated waiting times below.

Opening hours and wait times show
  Opening hours Waiting times
Sales:    

Chat with other customers and experts.

Have some questions about bills and plans? Need help on which phone to buy next, or what app to choose? The Vodafone Community has you covered. You can get help and advice from other customers and experts on mobile devices, plans and more. Our social media team is also there Monday to Friday from 8am to 10pm AEST, and on the weekend from 9am to 5.30pm AEST.

Facebook and Twitter.

You can post on our Facebook page or tweet @VodafoneAU_Help on Twitter, we’re around Monday to Friday from 8am to 10pm AEST, and on the weekend from 9am to 5.30pm AEST.

Call us

1555

Free call from your Vodafone mobile within Australia. Alternatively, dial 1300 650 410 from other phones.

Call Customer Care.

Free call 1555 from your Vodafone mobile when in Australia. You can also dial 1300 650 410 from other phones, or +61 414 14 14 14 from overseas.

More assistance.

If you’re calling from overseas, are hearing impaired, or just plain curious on how else we can help, see below for more options.

Call options show
Assistance contact details
Overseas assistance:

1555 (free on Vodafone mobile phones) or +61 414 141 414

Hearing impaired customers:

13 36 77 for all calls within Australia

1800 555 677 for all calls within Australia to 1800 numbers

The national Relay Service makes it easier for you to contact Vodafone if you are deaf or have a hearing or speech impairment

Premium information

123 Ask us anything available 24/7

1223 Directory assistance available 24/7

Vodafone Cover me
mobile insurance

1800 808 743

Complaints or compliments
Fax number 1300 308 869
Postal address Vodafone Customer Care PO BOX 2580, Kingston Delivery Centre,
Kingston, TAS 7050

Things are faster online - start with these

For more answers visit Vodafone Support.

Call us

1555

Free call from your Vodafone mobile within Australia. Alternatively, dial 1300 650 410 from other phones.

Call us

1555

Free call from your Vodafone mobile within Australia. Alternatively, dial 1300 650 410 from other phones.

We'll call you

Call me back

 

Call us

1555

Free call from your Vodafone mobile within Australia. Alternatively, dial 1300 650 410 from other phones.

We'll call you

Call me back

 

Call us

1555

Free call from your Vodafone mobile within Australia. Alternatively, dial 1300 650 410 from other phones.

We'll call you

Call me back

 

Call us

1555

Free call from your Vodafone mobile within Australia. Alternatively, dial 1300 650 410 from other phones.

We'll call you

Call me back

 

Things are faster online - start with these 

For more answers visit Vodafone Support.

Call us

1555

Free call from your Vodafone mobile within Australia. Alternatively, dial 1300 650 410 from other phones.

Call us

1555

Free call from your Vodafone mobile within Australia or call 1300 650 410 from any other phone.

Call us

1555

Free call from your Vodafone mobile within Australia. Alternatively, dial 1300 650 410 from other phones.

Things are faster online - start with these

For more answers visit Vodafone Support.

Call us

1300 300 404

Free call from your Vodafone mobile within Australia. Alternatively, dial 1300 650 410 from other phones.

We'll call you

Call me back

 

Things are faster online - start with these

For more answers visit Vodafone Support.

Call us

1555

Free call from your Vodafone mobile within Australia. Alternatively, dial 1300 650 410 from other phones.

We'll call you

Call me back

 

Things are faster online - start with these

For more answers visit Vodafone Support.

Call us

1555

Free call from your Vodafone mobile within Australia. Alternatively, dial 1300 650 410 from other phones.