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Support Documentation Quick start guide Activation and recharge guide |
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Activation
You can activate your Prepaid Mobile Broadband online by visiting our Prepaid Mobile Broadband activation site. You will need the following ready to complete the activation process:
60 points of ID - View Prepaid Mobile Broadband Identification Requirements
Prepaid Mobile Broadband numbers- View the images below to see where to find your new Prepaid Mobile Broadband SIM card and mobile number from your SIM starter pack that you will need when activating.
Unlocking your Prepaid Internet Stick
Go to vodafone.com.au/unlock to get your unlock code. You'll need your IMEI number which can be found on your Internet Stick packaging or printed on the back cover of the Internet Stick.

Usage Information
The Vodafone Mobile Connect software includes a usage meter; this has been integrated to give an approximation of your data usage, the amounts shown can vary from your actual usage. (Mac users cannot use the Vodafone Mobile Connect software to check their data usage.)
There are a number of factors which could influence the accuracy of the usage meter. These include but are not limited to:
It is also important to note the following:
All amounts shown in the Vodafone Mobile Connect software View Usage window are approximate.
Various factors, including other programs running on your computer (e.g. automatic updates or compression software) may cause differences between the amount of data shown as transferred in the Usage window, and the transfer actually recorded by Mobile networks. These differences may sometimes be large.
Your actual usage, rounded up as per our rounding policy, will be recorded in your monthly bill and our charges are calculated on this basis.
Checking account balance and monitoring my data usage
You can check your data usage anytime using the following method:
Online using 'My account' – You can check your data usage anytime online using My Account then click on "Usage" to view your usage. You'll need to have your Mobile Broadband service number and your 'My Account' password ready.
Recharging
You can recharge online anytime by visiting our recharge site.