Mobile broadband help and support

Help, Support and FAQ

It’s easy to set up mobile broadband and find help and support when you need it. Use our database of FAQ below to find answers to many common mobile broadband questions.

USB modem show

Windows	Mac
Version: 10.1.1.26030	Version: 4.07.00.00
System requirements
• A computer running Microsoft® Windows® 7, Windows Vista™ (SP1 recommended), or Windows XP® SP3 • At least 100 MB free disk space and 256 MB RAM • A USB port • Administrator rights on your computer	• An Apple Mac running Mac OS® X 10.5.8 Leopard (Intel® and Power PC); 10.6.x Snow Leopard (Intel®), 10.6.8 is strongly recommended; 10.7.x Lion, 10.8.x Mountain Lion is strongly recommended with at least a G4 processor running 800 Mhz or above • At least 100 MB free disk space and 2GB RAM • A USB socket • Administrator rights on your computer
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Firmware

Version: 11.117.09.04.00

System requirements

• Supports Windows Vista
• Supports HSDPA 7.2

View instructions

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Support documentation

Pocket WiFi show

Support documentation

Quick start guide

Introduction

Your Pocket WiFi™ Router sends out a WiFi signal so that you can connect to the Internet without the need for wires. Your Pocket WiFi™ links multiple WiFi enabled devices at any one time, for example your laptop, Apple® iPod touch, Apple® iPad or Nintendo DSi.

How many people or devices can share my connection at any one time?

Up to five devices can be connected. With increased users and high data downloading (i.e. streaming music) the speed may be slower.

Does Pocket WiFiTM work on Mac, Linux or Windows 7 computers?

Yes, Pocket WiFiTM with most WiFi enabled devices. The dashboard is browser based so works with any operating system.

Terms and conditions

Check for PocketWiFi compatibility with the devices you intend to use it with before you buy. Device can operate with a maximum of 5 compatible WiFi enabled devices at ay one time. Unlocking fee applies. Broadband Availability: Broadband speeds are available in Vodafone’s 3G Mobile Broadband Zone. Slower speeds can be expected outside Vodafone’s 3G Mobile Broadband Zone. High bandwidth applications, such as video and music streaming, and full track downloads, only available in Vodafone's 3G Mobile Broadband Zone. Actual speed achieved varies depending on factors such as device capabilities, location and network usage. See the coverage checker for details. Vodafone Pty Limited ABN 76 062 954 554.

Pocket WiFi FAQ

Sharing dock show

Firmware

Version: 1.03.09

Support documentation

Introduction

The Vodafone WiFi Sharing Dock is an accessory for your Vodafone Mobile Broadband USB Stick, and allows several WLAN-enabled devices (for example PCs, mobile gaming devices, digital music players) to share a secure mobile internet connection. The Sharing Dock allows you to position your USB Stick for best mobile coverage, and then shares this coverage between devices via WLAN.

The Sharing Dock can be used with many Vodafone Mobile Broadband USB Sticks. For an up-to-date list of the currently supported Vodafone Mobile Broadband USB Sticks please visit the Vodafone global support site http://support.vodafone.com/sharingdock.

System requirements

To use the Vodafone WiFi Sharing Dock you need a Vodafone Mobile Broadband USB Stick, a device with WLAN capability (supporting WiFi 802.11 b/g/n) and an internet browser.

Many Vodafone Mobile Broadband USB Modems / Sticks are supported by the WiFi Sharing Dock, such as the E160, E172, E220, E272, K3520, K3520-Z, K3565, K3565-Z, K3571-Z, K3715, K3760, K3765, K3765-Z, K3771, K4505, K4505-Z, K4511, MC950D. Additional devices are being added, so for an up-to-date list of the currently supported Vodafone Mobile Broadband USB Sticks please check the Vodafone global support site http://support.vodafone.com/sharingdock.