Prepaid self service hub

Prepaid

Find out about our self service options below.

My Vodafone show

My Vodafone puts you in complete control to manage your account and mobile settings. Once you've registered, it's quick and convenient to access your invoices, account balance and view your call details.

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My Vodafone on your mobile show

On the go, we believe you should be able to use your mobile to manage your account.

Access My Vodafone on your mobile by:

  • Loading Vodafone Central and select the My Vodafone tab
  • If using a Smart phone or Wi-Fi connection, just enter the following web address: myvodafone.com.au and enter your login details

iPhone users can also access My Vodafone on mobile by entering the following address: i.vodafone.com.au and select the My Vodafone tab

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Recharge show

Recharging your service is easy. Just choose one of the options below that suits you:

  • Purchase a Voucher from one of our retail outlets and dial 1511 to recharge your service
  • Dial 1555 to register your credit card, and then dial 1511 to recharge
  • Register your credit at My Vodafone online or My Vodafone on your mobile and then follow the options to recharge
  • Set up automatic recharge payments via your credit card using our Auto Recharge service

Have more than one prepaid service with Vodafone?

  • Did you know you can link our registered credit card to your other prepaid mobile service to enable easy recharge?

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Checking your account balance show

It's easy to keep track of your account balance and entitlements. Just choose one of the options below that suits you.

  • Send a blank TXT message to 1555 or 1512 (We'll TXT you back with your balance)
  • Call 1512 (you will hear you balance)
  • Use My Vodafone on the web or on your mobile

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Unbilled call details show

My Vodafone allows you to view your unbilled call details such as national calls, diversions and data usage. Just choose one of the options below that suits you to view your unbilled calls.

  • Login to My Vodafone online. You can view, export and print your call details
  • Load My Vodafone on your mobile and make the changes at your finger tips

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Activate prepaid mobile SIM show

Have your SIM certificate details ready, you will need your mobile number or activation key, along with a form of ID (passport, Australian drivers licence or birth certificate).

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Call us

  • Sales:
    1300 300 404
  • Customer service:
    1555 on your mobile
  • or 1300 650 410