Keep Talking Insurance for phones and tablets.

We have two insurance options for your mobile phone or tablet.

Our Basic Cover - Vodafone Keep Talking - is for those just wanting our accidental damage cover and not the additional cover provided by Vodafone Keep Talking Plus where your phone or tablet is lost or stolen.

Our premium cover - Vodafone Keep Talking Plus – is for people who want the accidental damage cover and cover where their phone or tablet is lost or stolen.

This is a basic summary only and you need to read about the terms, conditions, exclusions, excess(es) and limits that apply in the relevant Product Disclosure Statements.^

When you sign up to Keep Talking or Keep Talking Plus for the first time on selected plans, the premium for your first month's cover will be free. Offer ends 22/08/17. Terms and conditions apply.***

Information on Your Premium, and what it covers.

This cover is not available unless the insured lives and has a permanent place of residence in Australia. The device must also be in perfect condition. This cover is only available on selected plans.

 
Keep Talking Plus
Keep Talking
Monthly Premium
$15.00
$10.00
Accidental damage coverage^
Lost & Stolen coverage^
-
Replacement or repair of device limit
Up to $2,000 (incl. GST) less applicable excess
Upto $2,000 (incl. GST) less applicable excess
Unauthorised calls and data usage limit when the device is lost or stolen
Up to $500 (incl. GST)
-
Accessories limit
Up to $300 (incl. GST)
-
Worldwide Cover*
Claims in any 12 month period
2 claims
2 claims
Combined Financial Services Guide and Product Disclosure Statement
Excess
Accidental damage - repair
$50 - $125**
$150
Refurbished Replacement Device
$75 - $200**
-
New Replacement Device
$125 - $300**
-
Cash Settlement
$125 - $300**
-
^This is a basic summary only and you need to read about the terms, conditions, exclusions, excess(es) and limits that apply in the relevant Product Disclosure Statements.
*Up to $300 (incl GST) for a phone that You need to hire or purchase while they are outside of Australia. Worldwide cover only applies if You have activated global roaming with Vodafone prior to Your trip. You must also be using Your Usual Vodafone SIM while roaming overseas.
**Excess amount is based on recommended retail price at the time your claim is lodged.

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*The above is a limited summary only. All cover is subject to the applicable sum insured other limits and sub-limits and terms, conditions, exclusions and limitations that are not listed in the summary. You should read the relevant Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) for Vodafone Keep Talking Plus and Vodafone Keep Talking carefully to fully understand the extent of cover provided.

This contains general advice only and has been prepared without considering your objectives, financial situation or needs. Cover is subject to the eligibility criteria and terms & conditions contained in the relevant Combined FSG and PDS for Vodafone Keep Talking Plus and Vodafone Keep Talking, which you should read and before you decide whether this insurance product suits your needs. Insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL 241436 (“Hollard”) through its agent Risk Insure Pty Limited ABN 23 090 918 399 AFSL 230163 (“Risk Insure”) acting under a binder. Vodafone Pty Ltd ABN 76 062 954 554 AR 266992 and Vodafone Hutchison Australia Pty Ltd (“VHA”) ABN 76 096 304 620 AR 344422 are corporate authorised representatives of Risk Insure and in arranging this insurance act on behalf of Risk Insure and Hollard and not on your behalf.

If you signed up to Vodafone Cover me Mobile Insurance, read your Combined FSG and PDS here. If you signed up to Keep talking Plus before 19 April 2017, read your Combined FSG and PDS here.

Further Information

Am I eligible to apply for insurance online?

This cover is not available unless you live and have a permanent place of residence in Australia, and your device is in perfect condition and no more than 30 days old from the date of receipt of the device from Vodafone when first insured.

To apply for insurance online, the person to be insured must be a Vodafone customer on a plan. The phone or tablet must be in perfect condition, and no more than 30 days old from date of receipt from Vodafone when first insured.

If you have a SIM Only plan or your device was purchased more than 30 days ago, you can only apply in store for the Keep Talking Insurance policy. You must have an original receipt of purchase and your device must be under 12 months old.

If I change my mind, can I cancel my policy?

Yes, you can cancel your insurance policy at any time by calling us on 1300 650 410. Check out our support article for more information.

***Terms and conditions
First month of insurance premium free

Offer available to approved new customers who sign-up to a Vodafone $10 Keep Talking Insurance or $15 Keep Talking Plus Insurance plan (‘Keep Talking Insurance Plan’). Keep Talking Insurance Plan must be added to an existing selected post-paid plan. $10 Keep Talking Insurance only available on Red SIM Only plans if handset is less than 12 months old. $15 Keep Talking Plus Insurance available on Red plans within 30 days of purchasing a handset from Vodafone. Free premium charge available for first month only and applied as an account credit to your first bill. Offer ends 22/08/17. See www.vodafone.com.au/insurance for full list of rates and charges. See the cover terms and conditions in the relevant Combined FSG and PDS available at www.vodafone.com.au/insurance or by contacting us. Read it before you decide. Insurance issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 AFSL 241436 (“Hollard”) through its agent Risk Insure Pty Limited ABN 23 090 918 399 AFSL 230163 (“Risk Insure”) acting under a binder. Vodafone Pty Ltd ABN 76 062 954 554 AR 266992 and Vodafone Hutchison Australia Pty Ltd (“VHA”) ABN 76 096 304 620 AR 344422 are corporate authorised representatives of Risk Insure and in arranging this insurance act on behalf of Risk Insure and Hollard and not you.