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Updated statement from Vodafone

Published on September 26, 2016

#Responses

STATEMENT TO BE ATTRIBUTED TO A VODAFONE SPOKESPERSON

At around 6.30pm yesterday, we experienced an issue which impacted part of our network, resulting in intermittent disruption to voice, text and data services.

Mobile services were progressively restored from 10.45pm, and fully restored by 11.30am this morning.

We thank our customers for their patience and apologise for the inconvenience caused.

Background

Any customers requiring assistance can call us on 1555 from their Vodafone mobile or 1300 650 410.

During the overnight disruption, which was caused by a router issue, 4G services were unavailable. Customers would have automatically accessed 2G and 3G services, but congestion was experienced. The disruption to a small number of customers this morning is due to a residual issue from the original incident.

Media Contact

Jen Zemek

For journalists with enquiries about this media release, please email Jennifer.Zemek@vodafone.com.au. View our media contact page for more information. The Vodafone media team cannot assist with customer enquiries.

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