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Take 30 days to decide if you love our network with our Network Satisfaction Guarantee. T&C apply.
Learn how to make the most of your new phone.
All our plans come with unlimited standard calls and TXT in Australia.
To help you take full advantage of your phone, we’re running a series of six workshops over the next 12 months until 21 November 2017. The next workshop is on at 10.30am 24th October 2017. If you’d like to take part, check below to find the nearest store to you that’s running the workshop and just turn up on the day.
Personal use only. Discount available to approved new & upgrading Seniors (excludes rate plan change) with a valid Australian Seniors Card who sign up to a $40 and above Red Plan, SIM Only 12 month plans. Excludes all Business plan. Discount is applied for the duration of your MPP payment term (for Red Plans) or from months 1 – 12 (for SIM Only 12 month and Month to Month plans) (‘Discount Term’) and is applied as a recurring monthly credit. Discount is forfeited if you cancel. During the Discount Term min monthly spend is $36, $45, $54 $72 and $90 (for the $40, $50, $60, $80 and $100 plans respectively) plus any applicable monthly handset repayment. After Discount Term, min monthly spend is $40, $50, $60, $80 and $100 (for the $40, $50, $60, $80 and $100 plans) (‘Undiscounted Min Monthly Spend’). For Red Plan, minimum connection is 1 month and recurring monthly access fee charged until the end of the month in which you notify Vodafone that you wish to cancel. For SIM Only 12 Month plans Early Exit fee is equal to 50% of the Undiscounted Min Monthly Spend x months left on contract. Not for commercial or resale purposes. Services subject to device capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash, subject to change or available with any other offer.
Countries subject to change, see current list at vodafone.com.au/roaming. Available to eligible customers. $5 Daily Charge is in addition to minimum monthly spend. Excludes Vodafone to Vodafone minutes for non-Red Plan customers. Max 90 days of use in any calendar year. Full details at vodafone.com.au/roaming. Opt-out at any time, visit Myvodafone.com.au/ or call 1555. All roaming services subject to network availability.
$5 Roaming in NZ
Countries subject to change, see the current list at vodafone.com.au/roaming. $5 Roaming available to eligible customers for use in selected countries. $5 daily charge is in addition to minimum monthly spend. $5 Daily Charge waived when roaming in New Zealand until 31/01/18 (unless extended). Customers who join or change to an eligible Plan will automatically be opted into $5 Roaming. All other eligible customers must choose to opt-in. Excludes Vodafone to Vodafone minutes for non-Red Plan customers. Full details at vodafone.com.au/roaming. Opt-out at any time, visit Myvodafone.com.au/ or call 1555. All roaming services subject to network availability.
The Vodafone 30 Day Network Satisfaction Guarantee
These terms and conditions are only for personal accounts and business accounts with up to 9 connections. For eligibility criteria and terms for business accounts with ten or more connections – call 135 888 for details. The 30 Day Network Satisfaction Guarantee is available until 30/06/17 (unless extended). It’s available to you if you’re a new Vodafone customer, approved for a postpaid plan only, and it doesn't count for upgrades or rate plan changes. To make a claim, you can give us a call on or 1555 (if you are calling from a Vodafone device) or 1300 551 198 (if you are calling from a non-Vodafone device). You'll need to return your new device(s), with all its original packaging and accessories within 10 business days of making the claim. We will discuss a return process that works for you when you contact us. You have to be sure that the device is undamaged and as it was when you took it out of the box. Oh, and you’ll also need your proof of purchase (receipt). You will only have to pay for excess usage charges, or charges for services that aren’t included in your plan (for example, roaming, international calls or calls to premium numbers), that you have incurred up to the date the cancellation is finalised (if you are a 12 and 24 month plan customer) or on the final day of your first billing cycle (if you are a SIM only month to month plan customer). If you are a 12 or 24 month plan customer, it is considered finalised on the date you return everything, in original condition, to a participating network guarantee store, unless you are transferring your number to another carrier – in that case it will be finalised once everything’s returned and your number has been successfully transferred. Under this guarantee, we can’t actually refund you for any additional accessories that you’ve purchased. If you decide you want to keep your device(s), then we'll obviously need you to pay for it – you’ll see this on your final bill. If you purchased a modem outright on a month-to-month mobile broadband plan, we’ll refund the cost of it when you return it in its original condition. If you’re adding a new service to your current Vodafone account, the 30 Day Network Satisfaction Guarantee only applies to the new service and not to existing services on the account – unless, of course, they are less than 30 days young themselves and also eligible. If there are any credits on your account that have been given to you by Vodafone, they won't be refunded, exchanged or redeemable for cash when you claim. Where you have an individual plan, the 30 Day Network Satisfaction Guarantee applies to a maximum of one mobile and one mobile broadband claim per person per year. Where you have multiple shared plans, the 30 Day Network Satisfaction Guarantee applies to a maximum of one claim per plan on up to 10 claims per account, per person per year. None of this will affect any other rights or remedies you may have under the Competition and Consumer Act 2010 (Cth).