Mobile Theft

The loss or theft of a mobile device can be both inconvenient and potentially costly and, as such, prevention of such incidents is an important consideration.  We recommend your customers deter thieves with these simple precautions:

• Your phone is valuable. Treat it like you would your wallet or purse
• Keep your phone out of sight when you’re out and about
• Never leave your phone unattended
• Keep a note of your SIM card number and your 15 digit IMEI number
• Enter a pin number to lock the keypad (if your phone allows)
• Keep a back-up of your phone directory in case your phone is lost or stolen.

You can block the handset and bar the SIM card by contacting us on 1800 638 638 or from overseas on +61 414 141 414, available 24 hours, 7 days a week. If you request your handset to be blocked, Vodafone will try to do so within 24 hours.

Note: It's possible that some handsets share the same IMEI numbers.  If you request a handset block which affects another customer’s use of their mobile, Vodafone may not block the original handset.  We treat each incident on a case by case basis encouraging contact with our customer support staff as soon as fraudulent activity is suspected.  There's no charge to have your SIM or mobile blocked.