If you have any questions about your Vodafone mobile phone, our customer services team is available 24 hours a day. They can check information about your account and the Vodafone network before offering advice and support.
How to contact us
Our customer services team is here to help you find the right services for your needs. They can:
Online: Visit support.vodafone.com.au
From your Vodafone mobile phone: Call 1555*
From any telephone: Call 1300 650 410 (standard charges apply within Australia)
By the National: Call 13 3677 for all calls within Australia
Relay Service: Call 1800 555 677 for all calls within Australia to 1800 numbers
For Culturally and Linguistically Diverse: Call 131 450
In person: Visit your local Vodafone retailer
In writing: Write to Vodafone Customer Care, PO Box 2580, Kingston Delivery Centre TAS 7050
Other useful telephone numbers.
Vodafone stores can demonstrate most of our mobile phones, including a number of products for customers with special needs.
*Calling 1555 Vodafone Customer Care from Australia - free for all customers except those on Vodafone SIM only Caps and $29 Vodafone Cap Contract and some Closed Plans, where a flat fee of $2.50 is charged (excluding calls made by disadvantaged customers and enquiries relating to bills, charging and billing services). Or call 1300 650 410 (standard charges apply within Australia).