Many people who would benefit from using a mobile phone can be discouraged by features that appear complicated and unnecessary. At Vodafone, we are committed to making our mobile services available to everyone who needs them. In particular, we're determined to improve the range and accessibility of our services to older customers and customers with a disability.
Customers who are blind or visually impaired
Customers who are deaf or have a hearing impairment
Customers with physical impairment or poor grip
Vodafone in Action
Actions speak louder than words, which is why we are developing products designed to make life easier. We've worked with a number of key organisations, to create mobile phone services for people with a wide range of disabilities. In addition, Vodafone is a founding supporter of the AMTA Mobile Phone Industry Good Practice Guide: Accessibility for People with Disabilities. The Guide is designed to advise and assist the mobile industry on how to make their products and services more accessible to Australia's consumers with a disability.
Discover more about Vodafone's commitment to customers with special needs
Contact Us*
Our customer services team is here to help you find the right services to suit your needs. You can call them on 1555 from your Vodafone mobile or 1300 650 410 from any other phone.
Learn more about Vodafone customer services
Our Products and Services
As well as helping people with specific disabilities or needs, we offer a wide range of products and services to help everyone every day. Vodafone Voicemail records a message from your caller if you don't answer, whilst CALLscreen provides a professional operator who answers your calls, takes a message and sends it to you in text. There's Directory Assistance and a wide range of pricing.
Browse through Vodafone's products and services.
*Calling 1555 Vodafone Customer Care from Australia - free for all customers except those on Vodafone SIM only Caps and $29 Vodafone Cap Contract and some Closed Plans, where a flat fee of $2.50 is charged (excluding calls made by disadvantaged customers and enquiries relating to bills, charging and billing services). Or call 1300 650 410 (standard charges apply within Australia).
