Vodafone is committed to giving consideration and assistance to customers who are experiencing financial hardship. One way in which Vodafone endeavours to assist eligible customers is by enabling them to pay their account over time while maintaining an agreed amount of ongoing access to Vodafone services wherever possible.
Financial hardship involves an inability, rather than unwillingness, to pay Vodafone invoices when they fall due. Financial hardship can result from a number of unforeseen factors including loss of employment, family breakdown, illness or death of a family member and involves a temporary increase in financial commitments.
If you are experiencing financial hardship, please complete the application form and include supporting documentation. Application forms should be sent to the Financial Hardship Team:
Post:
Financial Hardship Applications
Attention: Collection Department
P.O. Box 1957 Toowong QLD 4066
Email:
Debtmanagement@3globalservices.com
For further information please call 1527 (free call from your Vodafone) 1300 650 405 (local call rate Applies) during business hours.