Vodafone Standard Form of Agreement

Vodafone's standard forms of agreement (SFOA) are pre-set contracts which set out the standard terms and conditions for the supply of Vodafone's mobile telecommunications service and the use of the service by you. When you connect to a Vodafone service, one of the SFOAs will apply to you unless you have signed a corporate or business contract with Vodafone.

Please note that there is a different SFOA depending on when your agreement with Vodafone commenced:

• If your agreement with Vodafone commenced or was renewed on or after 1 July 2010, then the SFOA called "Standard Terms for the Supply of the Vodafone Mobile Telecommunications Service - Customers commencing/renewing on or after 1 July 2010" applies to you.

• If your agreement with Vodafone commenced or was renewed before 1 July 2010, then the SFOA called "Standard Agreement for the Supply of the Vodafone Mobile Telecommunications Service - Customers commencing/renewing before 1 July 2010" applies to you.

To assist customers in understanding the SFOAs, Vodafone provides customers with a concise, plain English summary of the SFOA (Summary SFOA). The Summary SFOA is provided to customers when they first connect to Vodafone or shortly after, and can be downloaded from this website. If you require a copy of the Summary SFOA in another language or in Braille, please Contact Us with your contact details or call Customer Care from your mobile on 1555.

Please see below for links to the SFOAs and Summary SFOAs, and details of earlier variations made to the SFOA.

Standard Terms for the Supply of the Vodafone Mobile Telecommunications Service - Customers commencing/renewing on or after 1 July 2010

• Summary of Standard Terms for Vodafone Mobile Telecommunications Services (Summary SFOA);
• Summary of Standard Terms for Vodafone Mobile Telecommunications Services in large print (Summary SFOA)
• Standard Terms - Sections 1 and 2: Dictionary and Terms and Conditions (Standard Form of Agreement)
• Standard Terms - Section 3: Description of Service Features and Charges (Standard Form of Agreement)
• Standard Terms - Section 4: Fair Use Policy (Standard Form of Agreement)
• Standard Form of Agreement - Sections 5: Terms and conditions for Mobile Payment Plan (Standard Form of Agreement)

Standard Agreement for the Supply of the Vodafone Mobile Telecommunications Service - Customers commencing/renewing before 1 July 2010

• Summary of Standard Form of Agreement
• Summary of Standard Form of Agreement in large print
• Standard Form of Agreement - Sections 1 and 2: Dictionary and Terms and Conditions
• Standard Form of Agreement - Section 3: Description of Service Features and Charges
• Standard Form of Agreement - Section 4: Call Plans
• Standard Form of Agreement - Section 5: Fair Use Policy
• Standard Form of Agreement - Sections 6 and 7: Terms and conditions for VPN Services and Mobile Payment Plan
• Standard Form of Agreement - Section 8: Closed Plans

Please note: Section 4, Part 2 (Prepay Plans from 2004 onwards) of the SFOA will be amended on 31/03/2010 to read “$2 per MB (charged per KB) (excluding Vodafone live! and Vodafone live! chat). You need a minimum balance of $4.00 to initiate a browsing session but will only be charged for your actual usage".

Earlier Variations to the SFOA

• Variation to Standard Form of Agreement - 25 November 2004 - Changes regarding blocking devices and clarification of when a call is connected for billing purposes.
• Variation to Standard Form of Agreement - 29 July 2004 - changes regarding Approved Devices and operating as a carriage services provider
• Variation to Standard Form of Agreement - 14 July 2003 - Introduction of 25c flagfall for standard calls for both post paid and pre paid customers
• Variation to Standard Form of Agreement - 30 May 2003  - My Vodafone Changes and correction notice
• Variation to Standard Form of Agreement - 23 May 2003 - My Vodafone Changes
• Variation to Standard Form of Agreement - 25 March 2003 - My Vodafone Changes
• Variation to Standard Form of Agreement - 17 August 2002 - TXT Status Report Charges
• Variation to Standard Form of Agreement - 28 June 2002 - Fraudulent Activities
• Variation to Standard Form of Agreement - 2-3 March 2002 - Discontinuation of Mobile Innovations Plan V.Mobile "no monthly access plans"
• Variation to Standard Form of Agreement - 26-27 January 2002 - Pre-Paid Service (No Plans Customers) - Recharge Cards credit limits
• Variation to Standard Form of Agreement - 15-16 December 2001 - Introduction of Privacy Legislation and the addition of provisions relating to unclaimed call credits for No Plans Customers
• Variation to Standard Form of Agreement - 22-23 September 2001 - Introduction of MNP
• Variation to Standard Form of Agreement - 1-2 September 2001 (Fast Fone Services) Introduction of Call Credit Expiry and Grace Expiry Period. Production of $10, $15 and $20 Top Up Cards to cease.
• Variation to Standard Form of Agreement - 28 July 2001 - change to Call charges for calls to 011, 013, 0103, 1223, 1225 and 12455
• Variation to Standard Form of Agreement - 26 May 2001 - change to Call charges for the Directory Assistance Service, the Callscreen Service and Call Diversion Services
• Variation to Standard Form of Agreement - 13 February 2001 -(Correction to advertisement on 10-11 February 2001)
• Variation to Standard Form of Agreement - 10-11 February 2001 - Increase in call rates for Vodafone Direct Customers for certain plans
• Variation to Standard Form of Agreement 3-4 February 2001 (Fast Fone Services) - change to Peak and Off-Peak rates including CALLback and CALLback+ and voicemail retrieval using 121
• Variation to Standard Form of Agreement 6-7 January 2001 - Increase of call rates for certain plans
• Variation to Standard Form of Agreement 9-10 December 2000 - Changes to charges for CallScreen and 1-2-3 services
• Variation to Standard Form of Agreement - 18 November 2000 - change to Fast Fone (Pre-Paid) times and charges of peak and off-peak periods
• Variation 2000 correction notice - 29/10/01 change only to apply to certain customers
• Variation to Standard Form of Agreement - 28-29 October 2000 - fraudulent usage of customer services and changes to call charges for 1-2-3 and Callscreen
• Variation to Standard Form of Agreement - 1st July 2000 - account adjustments to existing tariffs for GST Purposes

Customers managed through Martin Dawes Pty Limited

• Summary of Standard Form of Agreement
• Standard Form of Agreement - Martin Dawes Pty Limited