Vodafone Network FAQ

We are already more than half way through our network build and improvement program and our network rollout will continue to deliver improved coverage to some areas, households, and businesses where previously coverage may have been weak. Information on new sites being built is available on our website here . If you're experiencing network issues, our technical support team will be able to advise you of issues, and whether your area is scheduled for an upgrade in the next 2 - 3 months and if upgrading to a different handset may improve your experience.

To find out more about more network improvements being made in your area, visit our Coverage Checker.

Vodafone business consultants can undertake a coverage check of your home or business location. The coverage check process is the best way to assess whether your business has coverage in the areas it operates in. You can do an initial coverage check yourself using our coverage checking tool at Vodafone www.vodafone.com.au/coverage.

Alternatively please let us know if you would like a Vodafone business consultant to meet you at your premises to discuss your needs in more detail.

We're investing $1 billion across Australia to bring our customers better indoor coverage, faster downloads and a stronger signal than ever before from Vodafone. To date:

1. Thousands of sites have been upgraded to support growth in usage;
2. New state-of-the-art equipment is being installed at all of our sites across Australia to prepare our network for 4G
3. 1000 sites are already live on our new 850MHz network which is designed to provide better in-building coverage and faster data speeds for compatible Smartphones and Mobile Broadband devices, and there's more to come..
   

The new 3G network will run on 850MHz frequency which is capable of penetrating deeper indoors than our existing frequency . If you've got a handset or modem that's 850MHz compatible and you are within an 850MHz coverage area it should mean an improved experience with better indoor coverage, faster download speeds and stronger signal strength than before from Vodafone.

To find out if there's 850MHz network coverage in your area, visit our Coverage Checker at vodafone.com.au/coverage.

Yes because it will help shoulder the load across the surrounding areas.

We want you to be happy on our new network, so we're giving you a guarantee.

Grab a new Smartphone or modem today on any great value Vodafone plan and if you're not happy within 30 days, just bring it back & pay for what you've used until cancellation goes through.

Terms and conditions apply- click here for full details.

Over the past months we've made a number of significant improvements to our customer service, and there are more to come. We have introduced a new automated callback option for customers who we think will be waiting in line for more than three minutes.

Our call centres are located in Hobart and Mumbai

The best place to start if you have had continuing issues is to check your postcode using our network status checker to find out if there are known issues in your location.

Please visit our Network Status page and check for your area.

It depends on the customer's situation. Our customer care teams like to understand what the impact has been for each customer and work with them to find the best option.

Following media reports in January we undertook a data security review and worked with the Australian Privacy Commission. No customer information was available on the internet, which was confirmed by the Privacy Commissioner's report. However, we did need to make improvements to our security procedures and we took quick action to further improve IT security and processes to keep our customer's information safe.

We take data security and the storage of our customers' information seriously. For full details on our collection, use and disclosure of personal information, please refer to our privacy policy.

Over the past months we've made a number of significant improvements to our customer service, and there are more to come.

There's a new automated callback option for any customers who we think will be waiting in line for more than three minutes.

We have updated our call centre systems to make it as easier to get through to the right area, including giving you the option to use LARA, our voice automated system, or your keypad.

We have added 300 more customer service staff to help our customers in any way we can. Our social media response team is also available seven days a week.

We're doing absolutely everything possible, including investing as much as we need, to improve your experience.

Advertising and sponsorship is part of our marketing activities but our first investment priority is you and your network service.

When the network problems hit last year, we didn't have enough call centre staff to keep up and media coverage fuelled calls and as a result, longer wait times. 300 people have joined our Vodafone Care team to help and we've launched a number of other initiatives which are aimed at making the time to answer your call and questions faster.