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1. What is the Who2Call App1?
Who2Call is an application that allows you to see who in your contacts is on the Vodafone network, and who is on the 3 network. That makes it very easy for you to identify which of your mates on Vodafone and 3 in Australia you can make free unlimited voice calls to. The app verifies each contact's network and regularly updates their 'free-call' status so you can see who's on the network.
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2. What happens if I call someone whose number is showing as connected to Vodafone or 3, but has ported out since the last update?
If you call someone who has transferred their number to a non Vodafone or 3 network since the last update, you may be charged according to the rates in your cap or plan. This is because they no longer qualify for free unlimited standard voice calls to Vodafone and 3 numbers in Australia. If you think you have been charged incorrectly, please call customer care on:
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3 Customers 133 320
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Vodafone customers 1555 from the handset or 1300 650 410 from a landline
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3. Do I need to be on a particular plan to access Who2Call1?
No, to use Who2Call, all you need is a handset that can download and run the app. To enjoy free unlimited voice calls to your mates on Vodafone and 3 in Australia you will have to be on one of Vodafone or 3's new contract caps starting at $29 per month2. If your plan doesn't include this, just call customer care and discuss your options for upgrading.
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4. How often does Who2call update my contacts?
At the moment, contacts are updated once a week on Sunday evenings. We are currently working on a way to update contacts even more frequently.
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5. Do I get charged for data usage each time the application updates?
No, any data the application uses to update your contacts is free, and doesn't affect your data allowance in your plan.
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6. Is the application free to download?
Yes, if you have an Apple® iPhone®, you can download the application from Apple® iTunes®, or if you have an Android™ phone go to the Android Market™ or Apps Central.
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7. Does this mean I can call anybody for free who shows on my list as being on Vodafone or 3?
In most cases yes, so long as unlimited standard voice calls to Vodafone and 3 numbers in Australia js a feature of your plan. You should remember that the app itself doesn't enable these calls � it only shows you who is on your network so that you can identify who you can call with this feature. Check first, because if your cap or plan doesn't include unlimited standard voice calls to Vodafone and 3 numbers in Australia, you will be forced to pay standard call charges for any calls you make from this app � check your Plan for more details.
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8. Can my friend on Telstra download the app?
Yes, if they have a compatible handset, they'll be able to download the app for free, although it will have limited functionality and they will not be able to see who is on the VF or 3 network.
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9.Why do I need to enter my number when I open the application?
This helps us identify you and which network you are connected to.
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10. Can I call friends on Crazy Johns, AAPT, or other Vodafone providers for free?
You will need to check whether calls to these networks are included in your cap or plan. If you're not sure, please call customer care:
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3 Customers 133 320
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Vodafone customers 1300 650 410
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11. Why do I need to enter my number when I open the application?
This helps us identify you and which network you are connected to.
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12. I called a contact that was listed as a Vodafone or 3 customer, but was charged for the call� Why?
The two most likely reasons for this are:
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1. That person ported to another network (not 3 or Vodafone) since the last application update.
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2. Your current cap does not allow you to make free unlimited voice calls to your mates on Vodafone and 3 in Australia.
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13. How do I find out if my handset is compatible with Who2Call?
The application is compatible with Apple® iPhone® and Android™ devices:
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14. Where can I download the app from for my device?
You can download the app from:
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Android Market™
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iPhone™ App Store
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Apps Central via the Planet 3 portal (if you're a 3 customer)
3 customers: SMS "Who2Call" to: 332211
Vodafone customers with iPhone: TXT "who2call1" to 191 991
Vodafone customers with Android: TXT "who2call2" to 191 991
Alternatively, scan this barcode using your Android™ device:
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15. Who can I call if I have any questions?
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If you're a three customer, please call 3 Customers care on 133 320
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If you're a Vodafone customer, please call 1300 650 410
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Terms and Conditions
1To take advantage of free unlimited Vodafone/ 3 standard voice calls in Australia you must be on an eligible Vodafone Cap Contract valued at $29 or more and have a compatible handset. A list of compatible handsets can be found at www.vodafone.com.au/personal/live/download-app. The application is updated every 7 days. If a contact on the application has changed carriers within the last 7 days, the information in your application may be incorrect and standard call charges may apply. See your plan for call costs.
2For Cap details, go instore or http://store.vodafone.com.au/mobile-phones-plans.aspx Total minimum cost between $30 - $3,096. Early Exit Fees apply. Android™ and Android Market™ are trade marks of Google, Inc. Vodafone Pty Limited ABN 76 062 954 554