Terms and Conditions

Summary of Vodafone's Mobile Payment Plan Terms and Conditions

Important Customer Information: Your Rights and Obligations

This is a summary of the terms and conditions for Vodafone’s Mobile Payment Plan. The full terms and conditions for Mobile Payment Plan are contained in the Vodafone standard form of agreement (Your Agreement). Your Agreement is binding on you and Your Agreement starts when you sign the Mobile Payment Plan Application or you use the Mobile Device (whichever occurs first). You can obtain a copy of Your Agreement by phoning Customer Care or by clicking here.

How does Mobile Payment Plan work?

Under Mobile Payment Plan, you can buy a Mobile Device from us and pay us the purchase price of your Mobile Device minus any Upfront Customer Payment and/or Other Credits (MPP Total Amount) in equal monthly payments (MPP Monthly Payment) over the term of Your Agreement. Your MPP Monthly Payment is equal to your MPP Total Amount divided by the number of months selected by you as the term of Your Agreement.

You own your Mobile Device at all times.

Are you eligible for Mobile Payment Plan?

You can buy a Mobile Device under Mobile Payment Plan if you are an Eligible MPP Customer and you have been approved by us for Mobile Payment Plan. We will determine the maximum MPP Total Amount that is available to you. If the price of your selected Mobile Device is more than this amount you may make an Upfront Customer Payment equal to this difference.

What are the payments and how do I pay?

Your MPP Monthly Payment is payable monthly and is payable by the same Payment Type selected by you for your Services. You should refer to your Services Agreement for further details. You must pay your MPP Monthly Payments regardless of your Mobile Device’s condition. This includes if the Mobile Device is defective, no longer works, or is lost or stolen.

What are our rights?

If you do not make a MPP Monthly Payment by the due date notified by us, we may do any or all of the following:

• restrict, block, suspend, or Disconnect your Mobile Device
  and/or your Service;
• charge you a late payment fee;
• charge you any third party fees which we may incur as a
  result;
• charge you Interest on the amounts due;
• use your selected Payment Type to pay for any overdue
  MPP Monthly Payments;
• terminate this Agreement; and
• require you to immediately pay the remainder of the MPP
  Total Amount that you owe us under Your Agreement at that
  time.
  

You must continue to use your Services during Your Agreement.

If you become an Ineligible MPP Customer or an Inactive Customer or if you Disconnect your Service or transfer your Service Number to another service provider or transfer ownership of the Service we may do any or all of the following:

• use your selected Payment Type to pay for any overdue
  MPP Monthly Payments; and
• require you to immediately pay the remainder of the MPP
  Total Amount that you owe us under Your Agreement at that
  time.

Under Your Agreement we exclude and limit our liability to you. Despite these exclusions and limitations, we will be liable to you under the Trade Practices Act and other legislation for liability which we cannot exclude but our liability to you will be limited, at our choice, to the repair or replacement of goods or the resupply or paying for the resupply of services.

Can you pay out early?

You can terminate Your Agreement at any time by paying out the remainder of the MPP Total Amount that you owe us under Your Agreement at that time. Your Agreement will terminate when we receive payment for this amount in full. You can arrange to do this by contacting us.

Privacy of your personal information

We and/or our agents may collect personal information about you (Your Personal Information) for the primary purpose of providing you Mobile Payment Plan and for other purposes that are related to your use of Mobile Payment Plan, which you would reasonably expect us to use that information for (together the Purpose). If requested in writing, we will give you access to Your Personal Information and correct it if it is inaccurate or incomplete. We may receive and disclose Your Personal Information to and from: (i) credit providers or credit reporting agencies for the purposes permitted under the Privacy Act, (ii) law enforcement agencies; or (iii) our service/content providers, dealers/agents and related companies for the Purpose. We may also disclose Your Personal Information to other third parties if required by law, if disclosure is permitted under the Privacy Act or other legislation, or if the third party agrees to keep it confidential.

Complaints

If you have any concerns, please contact Customer Care. Your complaint will be dealt with in accordance with our Complaints Handling Policy. The relevant State/Territory Office of Fair Trading or the Telecommunications Industry Ombudsman may also investigate consumer complaints.