Summary of Vodafone's Mobile Payment Plan Standard Terms
Important Customer Information: Your Rights and Obligations
This is a summary of the Standard Terms for Vodafone’s Mobile Payment Plan. The Standard Terms for Vodafone’s mobile telecommunications services, including Mobile Payment Plan, are contained in the Vodafone Standard Form of Agreement. Your agreement is binding on You and Your agreement starts when You sign the Mobile Payment Plan application. You can obtain a copy of Your agreement by phoning Customer Care on 1555 (from Your Vodafone mobile) or 1300 650 410 or at www.vodafone.com.au.
Capitalised terms contained in this summary that are not otherwise defined herein, are defined in the Standard Terms.
How does Mobile Payment Plan work?
Under Mobile Payment Plan, You can buy a Mobile Device/s from Us and/or rollover a similar existing arrangement with Us or any of Our Related Bodies Corporate and pay Us the purchase price and/or rollover amount of Your Mobile Device/s minus any Upfront Customer Payment and/or Other Credits (MPP Total Amount) in equal monthly payments (MPP Monthly Payment) over the term of Your agreement. Your MPP Monthly Payment is equal to Your MPP Total Amount divided by the number of months selected by You as the term of Your agreement.
Are You eligible for Mobile Payment Plan?
You can sign up for a Mobile Payment Plan if You are an Eligible MPP Customer and You have been approved by Us for Mobile Payment Plan. We will determine the maximum MPP Total Amount that is available to You. If Your MPP Total Amount would otherwise exceed Your Vodafone approved credit limit You may choose to pay the Upfront Customer Payment and/or use Your Other Credits so that Your MPP Total Amount is less than or equal to Your Vodafone approved credit limit.
What are the payments and how do I pay?
Your MPP Monthly Payment is payable monthly and is payable by the same Payment Type selected by You for Your Services. You should refer to Your Standard Terms for further details. You must pay Your MPP Total Amount even if You lose or damage Your MPP Mobile Device/s or it is stolen.
What are Our rights?
If You do not make a MPP Monthly Payment with cleared funds by the due date, We have certain rights under the Standard Terms. Depending on the circumstances We may take action such as:
You must continue to use Your Services during Your agreement. If You become an Ineligible MPP Customer or an Inactive Customer or if You Disconnect Your Service or transfer Your Service Number to another service provider or transfer ownership of the Service We have certain rights under the Standard Terms and We may:
All of Our obligations to You in relation to Your Mobile Payment Plan are set out in Your agreement or implied by the laws referred to in the Standard Terms. The Trade Practices Act and other similar legislation imply certain conditions and warranties into the agreement. We are liable to You if We breach any of those conditions and warranties.
Can You pay out early?
You can terminate Your agreement at any time by paying out the remainder of the MPP Total Amount that You owe us under Your agreement at that time. Your agreement will terminate when We receive payment for this amount in full. You can arrange to do this by contacting Us.
Privacy of Your personal information
We and/or Our agents may collect personal information about You (Your Personal Information) for the primary purpose of providing You Mobile Payment Plan and for other purposes that are related to Your use of Mobile Payment Plan, which You would reasonably expect us to use that information for (together the Purpose). If requested in writing, We will give You access to Your Personal Information and correct it if it is inaccurate or incomplete. We may receive and disclose Your Personal Information to and from: (i) credit providers or credit reporting agencies for the purposes permitted under the Privacy Act, (ii) law enforcement agencies; (iii) other telecommunications companies or financial instuitutions if We suspect or are seeking to prevent or investigate fraud; or (iv) Our service/content providers, dealers/agents and related companies for the Purpose. We may also disclose Your Personal Information to other third parties if required by law and if disclosure is permitted under the Privacy Act or other legislation.
Complaints
If You have any concerns, please contact Customer Care. Your complaint will be dealt with in accordance with Our Complaints Handling Policy. The relevant State/Territory Office of Fair Trading or the Telecommunications Industry Ombudsman may also investigate consumer complaints.