Terms and Conditions

Click on the links below to view Terms and Conditions:

Postpay:

1  Vodafone Caps and Plans on contract:

• 1.1  Vodafone Caps on contract
• 1.2  Vodafone Internet Caps on contract
• 1.3  SIM Only Caps on contract
• 1.4  Vodafone Cap Contracts for Apple® iPhoneTM 3G
• 1.5  Vodafone Plans on contract

2  Vodafone Month to Month Caps and Plans:

• 2.1  Vodafone Caps on Month to Month
• 2.2  Vodafone Plans on Month to Month

3  Other things postpay customers should know 

4  Data plans:

• 4.1  Vodafone Internet on Your Mobile 100MB Pack 
• 4.2  Internet Email with BlackBerry®

Prepay:

• 1  Prepay Caps
• 2  Prepay Plans

Postpay

1     Vodafone Caps and Plans on contract

1.1  Vodafone Caps on contract

(a) The following Vodafone Caps on contract are available to credit approved customers who agree to a minimum commitment period of 24 months.

(b) Minimum Monthly Spend and minimum cost over contract term excludes handset payments and additional or excluded call or service costs.

(c) Minimum total cost over contract term is calculated by multiplying the Minimum Monthly Spend by the contract period.

(d) Early Exit Fee, which is payable if a customer does not remain connected to their selected contract plan for the contract period, is in addition to any handset payments and additional or excluded call or service costs.

(e) Customers who connect to a Vodafone Cap on contract before 31 March 2009 are entitled to the free weekend offer which includes unlimited free calls to other Vodafone mobile numbers within Australia, from 00:00:00 on Saturday morning to 23:59:59 on Sunday night. Fair Use Policy applies.

(f) Credit awarded can only be used on Standard calls, Standard video calls, Standard & International TXT, Standard and International PXT® and video PXT®, voicemail, national roaming onto the public mobile telecommunications networks of other carriers within Australia (excluding international calls while national roaming), Vodafone live! surfing, 1223 Directory Assistance, 13, 15 and 1800 numbers, Mobile Internet (PAYG only) and 123 ‘Ask us anything’ (excluding the $29 and $49 Vodafone Caps where this service will be charged in addition to the Minimum Monthly Spend). If usage of these services exceeds the credit awarded, customers will be charged the Minimum Monthly Spend of their selected Cap and for any of the services used above the credit awarded (plus for any excluded services).

(g) Calls and Services for which customers will be charged in addition to their Minimum Monthly Spend and which are not included in the credit awarded include International calls (including when national roaming), International video calls, 123-Ask us anything (for the $29 and $49 Vodafone Caps only), International roaming, Vodafone live! content and chat purchases, My Vodafone content purchases, premium TXT, numbers and services (eg. TXT voting, TXT competitions, 1900 numbers and competitions), CALLScreen and STK (SIM Toolkit), IVR & Web Services Content Purchases; and for the $29 Vodafone Cap only, Pay for Service Calls and payment of bills by any method other than direct debit.

(h) One month credit expiry period applies. Credit awarded cannot be carried over if it has not been used within the 1 month credit expiry period. Credit which is not used by the end of the monthly billing period or when a customer terminates their Vodafone Cap with Vodafone is forfeited.

(i) For customers connected to the $29 Vodafone Cap, enquiries to Vodafone customer care will incur a $2.50 fee (excluding calls related to bills, charges or billing services and calls made by disabled customers) (Pay for Service calls). This charge is not included in the awarded credit and will be charged in addition to the Minimum Monthly Spend.

(j) Customers connected to the $29 Vodafone Cap must have direct debit set as their default monthly payment method. Change of payment method will incur a $5.50 charge per month. This charge is not included in the awarded credit and will be charged in addition to the Minimum Monthly Spend.

(k) A customer may request to change between Vodafone Caps on contract only once per monthly billing period by calling Vodafone customer care (charges will apply for customers connected to the $29 Vodafone Cap). If the customer does this, the customer must accept the terms of their new contract (including any applicable Early Exit Fee, plan change fee and/or handset early exit fee). Any credit, discounted call or TXT rates or other bonus options, as applicable, from the customer’s current contract are forfeited. A customer can move up to a higher value contract and back down to their original contract without incurring a charge or extending the length of their contract. For all other changes (including moving from a higher value contract to a lower value contract or another 12 or 24-month contract with a lower value, or to a Month to Month or Prepay plan), a plan change fee or Early Exit Fee may apply. Any such change must be requested at least 1 day prior to the customer’s next billing period and will take effect from the start of the customer’s next monthly billing period. Contact Vodafone customer care for more information (charges will apply for customers connected to the $29 Vodafone Cap).

(l) See below for other things postpay customers should know.

1.2    Vodafone Internet Caps on contract

(a) Vodafone Internet Caps on contract are available to credit approved customers who agree to a minimum commitment period of 24 months.

(b) Minimum Monthly Spend and minimum cost over contract term excludes handset payments and additional or excluded call, data or service costs.

(c) Minimum total cost over contract term is calculated by multiplying the Minimum Monthly Spend by the contract period.

(d) Early Exit Fee, which is payable if a customer does not remain connected to their selected contract plan for the contract period, is in addition to any handset payments and additional or excluded call, data or service costs.

(e) Customers who connect to a Vodafone Internet Cap on contract before 31 March 2009 are entitled to the free weekend offer which includes unlimited free calls to other Vodafone mobile numbers within Australia, from 00:00:00 on Saturday morning to 23:59:59 on Sunday night. Fair Use Policy applies.

(f) Credit awarded can only be used on Standard calls, Standard video calls, Standard & International TXT, Standard and International PXT® and video PXT®, voicemail, national roaming onto the public mobile telecommunications networks of other carriers within Australia (excluding international calls while national roaming), Vodafone live! surfing, 1223 Directory Assistance, 13, 15 and 1800 numbers, Mobile Internet (PAYG only) and 123 ‘Ask us anything’ (excluding the $69 Vodafone Internet Cap where this service will be charged in addition to the Minimum Monthly Spend). If usage of these services exceeds the credit awarded, customers will be charged the Minimum Monthly Spend of their selected Cap and for any of the services used above the credit awarded (plus for any excluded services).

(g) Calls and Services for which customers will be charged in addition to their Minimum Monthly Spend and which are not included in the credit awarded include International calls (including when national roaming), International video calls, 123-Ask us anything (for the $69 Vodafone Internet Cap only), International roaming, Vodafone live! content and chat purchases, My Vodafone content purchases, premium TXT, numbers and services (eg. TXT voting, TXT competitions, 1900 numbers and competitions), CALLScreen and STK (SIM Toolkit), IVR & Web Services Content Purchases.

(h) Based on the device selected, customers will receive either the Unlimited BlackBerry® (BlackBerry® Internet Service (BIS) version) or a Data Bundle bolt-on with the Vodafone Internet Cap.

(i) The Unlimited BlackBerry® bolt-on is subject to Vodafone’s Fair Use Policy. The Unlimited BlackBerry® bolt-on provides access to Data Services which enables customers to send and receive emails. A session starts when a customer first connects to the Data Services and ends when a customer disconnects from the Data Services. The BlackBerry® browser icon or any specific application browser icon loaded on the customer’s BlackBerry® at the time of purchase (excluding Compass and Pocket Life) must be used to access the internet to ensure data usage is taken out of the included data awarded with the Unlimited BlackBerry® bolt-on. Accessing the internet through any other icon such as Vodafone live! will attract additional charges outside the included data allowance of $0.50 per MB (with a minimum charge per session of 12KB). Included data awarded can be used to browse Vodafone live! (but not downloads) and access any webmail account supported by BIS (including Yahoo!, Hotmail, Gmail and Pop3/IMAP) and BlackBerry® Enterprise Service. Included data awarded does not include access to Compass; Pocket Life; Vodafone live! downloads or downloads from any application not loaded by Vodafone or Research In Motion (RIM); Premium TXT and Chat; single downloads of 3MB or larger; or video streaming. The Unlimited BlackBerry® bolt-on can only be activated on BlackBerry® Built-In handhelds as authorised by Vodafone and RIM. The Unlimited BlackBerry® bolt-on applies to email data usage within Australia on Vodafone’s GPRS network for the BlackBerry® Internet Service, applicable to retail consumers. In addition to the terms and conditions set out above in relation to use of the Unlimited BlackBerry® bolt-on service, RIM’s standard terms and conditions associated with the use of BlackBerry® from Vodafone, the BlackBerry® Internet Service, the BlackBerr®y Built-In handheld and other associated products will also apply to use of these products and services.

(j) The Data Bundle bolt-on provides a specified amount of data each month. A session starts when a customer first connects to the Data Services and ends when a customer disconnects from the Data Services. Included data awarded is for use in Australia only on Vodafone’s GPRS and 3G networks.

(k) Included credit and data awarded are subject to a 1 month expiry period, are for use within Australia and cannot be carried over if they have not been used within the 1 month expiry period. Included credit and data which is not used by the end of the monthly billing period or when a customer terminates their Vodafone Internet Cap with Vodafone is forfeited.

(l) Data usage is calculated per KB. Data usage over the included monthly data allowance is charged at $0.12 per MB (with a minimum charge per session of 50KB). Included voice credit cannot be used for excess data usage charges. Data usage over the included monthly data allowance will need to be paid for separately, in addition to the Minimum Monthly Spend of the selected Vodafone Internet Cap.

(m) A customer may request to change between Vodafone Internet Caps on contract only once per monthly billing period by calling Vodafone customer care. If the customer does this, the customer must accept the terms of their new contract (including any applicable Early Exit Fee, plan change fee and/or handset early exit fee). Any credit, discounted call or TXT rates or other bonus options, as applicable, from the customer’s current contract are forfeited. A customer can move up to a higher value contract and back down to their original contract without incurring a charge or extending the length of their contract. For all other changes (including moving from a higher value contract to a lower value contract or another 12 or 24-month contract with a lower value, or to a Month to Month or Prepay plan), a plan change fee or Early Exit Fee may apply. Any such change must be requested at least 1 day prior to the customer’s next billing period and will take effect from the start of the customer’s next monthly billing period. Contact Vodafone customer care for more information.

(n) See below for other things postpay customers should know.

1.3   SIM Only Caps on contract

(a) SIM Only Caps on contract are available to credit approved customers who agree to a minimum commitment period of 12 months.  

(b) Minimum Monthly Spend and minimum cost over contract term excludes additional or excluded call or service costs.

(c) Minimum total cost over contract term is calculated by multiplying the Minimum Monthly Spend by the contract period.

(d) Early Exit Fee, which is payable if a customer does not remain connected to their selected contract plan for the contract period, is in addition to any additional or excluded call or service costs.

(e) Credit awarded with SIM Only Caps can only be used on Standard calls, Standard video calls, Standard & International TXT, Standard & International PXT® and video PXT®, voicemail, national roaming onto the public mobile telecommunications networks of other carriers within Australia (excluding international calls while national roaming), Vodafone live! surfing, 1223- Directory Assistance; 13, 15 and 1800 numbers, Mobile Internet (PAYG only) and 123-Ask us anything (excluding the $19 SIM Only Cap & the $34 SIM Only Cap where the 123-Ask us anything service will be charged in addition to the Minimum Monthly Spend). If usage of these services exceeds the credit awarded with the SIM Only Cap, customers will be charged the Minimum Monthly Spend of their selected SIM Only Cap and for any of the services used above the credit awarded (plus for any excluded services).

(f) Calls and Services for which customers will be charged in addition to their Minimum Monthly Spend and which are not included in the credit awarded with the SIM Only Cap include International calls (including when national roaming), International video calls, 123-Ask us anything (for the $19 SIM Only Cap & the $34 SIM Only Cap only), Vodafone live! content and chat purchases, My Vodafone content purchases, premium TXT, numbers and services (eg. TXT voting, TXT competitions, 1900 numbers and competitions), CALLScreen, STK (SIM Toolkit), IVR & Web Services Content Purchases, International roaming with Vodafone World™ or Vodafone Traveller, Pay for Service Calls and payment of bills by any method other than direct debit.

(g) One month credit expiry period applies. Credit awarded with the SIM Only Caps cannot be carried over if it has not been used within the 1 month credit expiry period. Credit which is not used by the end of the monthly billing period or when a customer terminates their SIM Only Cap contract with Vodafone is forfeited.

(h) For all customers on SIM Only Caps, enquiries to Vodafone customer care will incur a $2.50 fee (excluding calls related to bills, charges or billing services and calls made by disadvantaged customers) (Pay for Service calls). This charge is not included in the awarded credit and will be charged in addition to the Minimum Monthly Spend.

(i) All customers on SIM Only Caps must have direct debit set as their default monthly payment method.  Change of payment method will incur a $5.50 charge per month. This charge is not included in the awarded credit and will be charged in addition to the Minimum Monthly Spend.

(j) A Customer may request to change between SIM Only Caps on contract only once per monthly billing period by calling Vodafone customer care (charges apply). If the customer does this, the customer must accept the terms of their new SIM Only Cap and any credit from the customer’s current SIM Only Cap is forfeited. Any such change must be requested at least 1 day prior to the customer’s next billing period and will take effect from the start of the customer’s next monthly billing period.  A customer can move up to a higher value SIM Only Cap and back down to their original value SIM Only Cap without incurring a charge or extending the length of their contract. For all other changes (including moving from a higher value SIM Only Cap to a lower value SIM Only Cap or another 12 or 24-month contract with a lower value, or to an Month to Month or Prepay plan), a plan change fee or Early Exit Fee may apply. Contact Vodafone customer care for more information (charges apply).

(k) See below for other things postpay customers should know.

1.4   Vodafone Cap Contracts for Apple® iPhone™ 3G

(a) Vodafone Cap Contracts for Apple® iPhone™ 3G are available to credit approved customers who agree to a minimum commitment period of 24 months. Any iPhone handset offers are only available to customers who have purchased an iPhone 3G (8GB or 16GB) handset directly from a Vodafone store.

(b) Minimum Monthly Spend and minimum cost over contract term excludes any handset payments and additional or excluded call, data or service costs.

(c) Minimum total cost over contract term is calculated by multiplying the Minimum Monthly Spend by the contract period.

(d) Early Exit Fee, which is payable if a customer does not remain connected to their selected contract plan for the contract period, is in addition to any handset payments and additional or excluded call, data or service costs.

(e) Customers who connect to a Vodafone Cap Contract for Apple® iPhone™ 3G before 31 March 2009 are entitled to the free weekend offer which includes unlimited free calls to other Vodafone mobile numbers within Australia, from 00:00:00 Saturday morning to 23:59:50 on Sunday night. Fair Use Policy applies.

(f) Credit awarded with Vodafone Cap Contracts for Apple® iPhone™ 3G can only be used on Standard calls, Standard & International TXT, voicemail, national roaming onto the public mobile telecommunications networks of other carriers within Australia (excluding International calls while national roaming), 1223-Directory Assistance, 13, 15 and 1800 numbers and 123-Ask us anything (excluding the $69 Vodafone Cap Contract for Apple® iPhone™ 3G, where this service will be charged in addition to the Minimum Monthly Spend). If usage of these services exceeds the credit awarded customers will be charged the Minimum Monthly Spend of their selected Vodafone Cap Contract for Apple® iPhone™ 3G and for any of the services used above the included credit awarded (plus for any excluded services).

(g) Calls and Services for which customers will be charged in addition to their Minimum Monthly Spend and which are not included in the credit awarded with the Vodafone Cap Contracts for Apple® iPhone™ 3G include International calls (including when national roaming), 123-Ask us anything (for the $69 Vodafone Cap Contract Cap for Apple® iPhone™ 3G only), International roaming, premium TXT, numbers and services (eg. TXT voting, TXT competitions, 1900 numbers and competitions), CALLScreen and Mobile Internet.

(h) Included credit and data awarded subject to a 1 month expiry period. Included credit and data awarded cannot be carried over if it has not been used within the 1 month expiry period. Included credit and data which is not used by the end of the monthly billing period or when a customer terminates their Vodafone Cap Contract for Apple® iPhone™ 3G with Vodafone is forfeited.

(i) Included data awarded is for use in Australia only on Vodafone’s 3G network. Data usage is calculated per KB. Data usage over the included monthly data allowance is charged at $0.12 per MB (with a minimum charge per session of 50KB). Included voice credit cannot be used for excess data usage charges. Data usage over the included monthly data allowance will need to be paid for separately, in addition to the minimum monthly spend of your selected Vodafone Contract Cap for Apple® iPhone™ 3G.

(j) High speed data services are only available in existing 3G coverage areas; in other areas a number of iPhone data services may not be available.

(h) The Vodafone Cap Contracts for Apple® iPhone™ 3G can only be activated on Apple iPhone 3G 8GB and 16GB devices as authorised by Vodafone and Apple Pty Limited.

(i) A customer may request to change between Vodafone Cap Contracts for Apple® iPhone™ 3G only once per monthly billing period by calling Vodafone customer care. If the customer does this, the customer must accept the terms of their new contract (including any applicable Early Exit Fee, plan change fee and/or handset early exit fee). Any credit, discounted call or TXT rates or other bonus options, as applicable from the customer’s current contract are forfeited. A customer can move up to a higher value contract and back down to their original contract without incurring a charge or extending the length of their contract. For all other changes (including moving from a higher value contract to a lower value contract or another 12 or 24-month contract with a lower value, or to an Month to Month or Prepay plan), a plan change fee or Early Exit Fee may apply. Any such change must be requested at least 1 day prior to the customer’s next billing period and will take effect from the start of the customer’s next monthly billing period. Contact Vodafone customer care for more information.

(j) iPhone is configured to work only with the services provided by Vodafone. In addition to the terms and conditions that apply to the Vodafone Cap Contracts for Apple® iPhone™ 3G, use of the iPhone constitutes acceptance of the Apple iPhone terms and conditions and other third party terms and conditions found in the iPhone box, or at http://www.apple.com/legal/iphone/us/terms/service_all.html.

Vodafone live!, Premium SMS Content, PXT®/MMS services and video call services

(k) The iPhone will not support downloadable content from third party Premium SMS content providers. Customers should check with the individual Premium SMS providers to ensure handset compatibility. In the event that the iPhone is unable to support the Premium SMS content, customers using the iPhone with existing Premium SMS content subscriptions SHOULD CANCEL these subscriptions by sending 'STOP' to the relevant Premium SMS short code. If customers do not cancel these subscriptions, their account will continue to be charged the relevant subscription fees even though they will NOT be able to access the relevant content.

(l) The iPhone will not support downloadable content from Vodafone live!. Customers with existing Vodafone live! subscriptions SHOULD CANCEL their subscriptions with their existing device or alternatively contact Vodafone Customer Care on 1555. If customers do not cancel these subscriptions, their account will continue to be charged the relevant subscription fees even though they will NOT be able to access the relevant content.

(m) The iPhone will not support PXT®, MMS or video call services, that is the customer will not be able to send or receive PXT® or MMS or use video call services.

Other content

(n) Customers can only receive content through iTunes online store through their personal computer.

(o) See below for other things postpay customers should know.

1.5   Vodafone Plans on contract

(a) Vodafone Plans on contract are available to credit approved customers who agree to a minimum commitment period of 12 or 24 months.

(b) Minimum monthly spend and minimum total cost over contract term does not include handset payments or additional or excluded call or service costs.

(c) Minimum total cost over contract term is calculated by multiplying the minimum monthly spend by the contract period.

(d) Early Exit Fee, which is payable if a customer does not remain connected to their selected Contract for the chosen contract period, is in addition to any handset payments and additional or excluded call or service costs.

(e) Credit awarded can only be used on Standard calls, Standard video calls, International calls and video calls, Standard & International TXT, Standard and International PXT® and video PXT®, voicemail, national roaming onto the public mobile telecommunications networks of other carriers within Australia (excluding international calls while national roaming), Vodafone live! surfing, 1223 Directory Assistance, 13, 15 and 1800 numbers, Mobile Internet (PAYG only), 123 ‘Ask us anything’; and for the $20 and $30 Vodafone Plans only, Pay for Service Calls. If usage of these services exceeds the credit awarded, customers will be charged the Minimum Monthly Spend of their selected Plan and for any of the services used above the credit awarded (plus for any excluded services).

(f) Calls and Services for which customers will be charged in addition to their Minimum Monthly Spend and which are not included in the credit awarded include International roaming, Vodafone live! content and chat purchases, My Vodafone content purchases, premium TXT, numbers and services (eg. TXT voting, TXT competitions, 1900 numbers and competitions), CALLScreen and STK (SIM Toolkit), IVR & Web Services Content Purchases and for the $20 and $30 Vodafone Plans, payment of bills by any method other than direct debit.

(g) One month credit expiry period applies. Credit awarded cannot be carried over if it has not been used within the 1 month credit expiry period. Credit which is not used by the end of the monthly billing period or when a customer terminates their Plan with Vodafone is forfeited.

(h) Customers who connect to the $30, $50, $80, $100 or $150 Vodafone Plan on contract for a minimum commitment period of 24 months may select another current Vodafone customer as their ‘Best Mate’, and may make unlimited calls to that Best Mate on their Vodafone mobile number within Australia.  Vodafone’s Fair Use Policy applies – see Standard Form of Agreement for details. Customers may change their nominated Best Mate once a month.  Changes by the customer through www.vodafone.com.au or through Vodafone’s 1555 automated service are free; changes requested by the customer through a Vodafone Customer Care agent will incur a $2.50 fee.

(i) Customers on a Vodafone Plan on contract may also select one of the following Bonus Options:

(j) If a customer chooses the Free Call Minutes Bonus Option, these minutes can only be used on Standard calls made to other standard mobile or fixed line numbers within Australia. The Standard call rate will apply to calls made to other standard mobile or fixed line numbers within Australia once the customer has used up their quantity of Free Call Minutes.

(k) If a customer chooses the Free TXT Bonus Option, these free TXT can only be used on Standard TXT (maximum 160 characters). The Standard TXT rate will apply to Standard TXT sent once the customer has used up their quantity of free TXT. If one message is more than 160 characters each additional character will form part of a new message up to a maximum of 154 characters per subsequent message, with each subsequent message attracting the applicable rate.

(l) If a customer chooses the Free IDD Minutes Bonus Option, these minutes can only be used on calls made to numbers in selected countries, see vodafone.com.au for more details.  The international call rate applicable for these countries will apply to calls made to numbers to these selected countries once the customer has used up their quantity of Free IDD minutes.

(m) Customers who select the Internet On Your Mobile (IOYM) Bonus Option will receive 100MB of mobile internet per month. For customers who have not also purchased IOYM as a data bundle, usage over 100MB will incur a charge of 12c per MB with a minimum session of 50KB. Included voice credit cannot be used for excess data usage charges. Data usage over the included monthly data allowance will need to be paid for separately, in addition to the minimum monthly spend of your selected Plan.

(n) Credit awarded with the Bonus Options will be subject to a one month expiry period and customers may only have one Bonus Option per connection. If customers connect to a Plan prior to a billing cycle, the bundle allocation for their selected Bonus Option will be pro rated. Customers can change their selected Bonus Option up to 4 times per year without incurring any additional fees. Any additional changes will incur a fee of $10.00 per bonus pack change.

(o) For customers connected to the $20 and $30 Plans, enquiries to a Customer Care Agent will incur a $2.50 fee (excluding calls related to bills, charges or billing services and calls made by disabled customers) (Pay for Service calls).

(p) Customers connected to the $20 and $30 Plans, must have Direct Debit set as their default monthly payment method. Removal of Direct Debit will incur a $5.50 charge per month.

(q) A customer may request to change between Vodafone Plans on contract only once per monthly billing period by calling Vodafone customer care. If the customer does this, the customer must accept the terms of their new contract (including any applicable Early Exit Fee, plan change fee and/or handset early exit fee). Any credit, discounted call or TXT rates or other bonus options, as applicable from the customer’s current contract are forfeited. A customer can move up to a higher value contract and back down to their original contract without incurring a charge or extending the length of their contract. For all other changes (including moving from a higher value contract to a lower value contract or another 12 or 24-month contract with a lower value, or to an Month to Month or Prepay plan), a plan change fee or Early Exit Fee may apply. Any such change must be requested at least 1 day prior to the customer’s next billing period and will take effect from the start of the customer’s next monthly billing period. Contact Vodafone customer care for more information.

(r) See below for other things postpay customers should know.

2     Vodafone Caps and Plans on Month to Month

2.1  Vodafone Caps on Month to Month

(a)  Vodafone Caps on Month to Month are available to credit approved customers who post pay.

(b) Minimum monthly spend excludes handset payments and additional or excluded call or service costs.

(c) Credit awarded can only be used on Standard calls, Standard video calls, Standard & International TXT, Standard and International PXT® and video PXT®, voicemail, national roaming onto the public mobile telecommunications networks of other carriers within Australia (excluding international calls while national roaming), Vodafone live! surfing, 1223 Directory Assistance, 13, 15 and 1800 numbers, Mobile Internet (PAYG only) and 123 ‘Ask us anything’ (excluding the $29 and $49 Vodafone Caps where this service will be charged in addition to the Minimum Monthly Spend). If usage of these services exceeds the credit awarded, customers will be charged the Minimum Monthly Spend of their selected Cap and for any of the services used above the credit awarded (plus for any excluded services).

(d) Calls and Services for which customers will be charged in addition to their Minimum Monthly Spend and which are not included in the credit awarded include International calls (including when national roaming), International video calls, 123-Ask us anything (for the $29 and $49 Vodafone Caps only), International roaming, Vodafone live! content and chat purchases, My Vodafone content purchases, premium TXT, numbers and services (eg. TXT voting, TXT competitions, 1900 numbers and competitions), CALLScreen and STK (SIM Toolkit), IVR & Web Services Content Purchases; and for the $29 Vodafone Cap only, Pay for Service Calls and payment of bills by any method other than direct debit.

(e) One month credit expiry period applies. Credit awarded cannot be carried over if it has not been used within the 1 month credit expiry period. Credit which is not used by the end of the monthly billing period or when a customer terminates their Vodafone Cap with Vodafone is forfeited.

(f) For customers connected to the $29 Vodafone Cap, enquiries to Vodafone customer care will incur a $2.50 fee (excluding calls related to bills, charges or billing services and calls made by disabled customers) (Pay for Service calls). This charge is not included in the awarded credit and will be charged in addition to the Minimum Monthly Spend.

(g) Customers connected to the $29 Vodafone Cap must have direct debit set as their default monthly payment method. Change of payment method will incur a $5.50 charge per month. This charge is not included in the awarded credit and will be charged in addition to the Minimum Monthly Spend.

(h)  A customer may request to change between Vodafone Caps on Month to Month and to other Vodafone Pans only once per monthly billing period by calling Vodafone Customer Care (charges apply for the $29 Vodafone Cap). If the customer does this, the customer must accept the terms of their new Cap or Plan and any credit, discounted call or TXT rates or other bonus options, as applicable, from the customer’s current Cap are forfeited. Any such change must be requested at least 1 day prior to the customer’s next billing period and will take effect from the start of the customer’s next monthly billing period.

2.2   Vodafone Plans on Month to Month 

(a) The Vodafone Plans on Month to Month are available to credit approved customers who post pay.

(b) Credit awarded can only be used on Standard and International calls, Standard and International video calls, Standard and International TXT, Standard and International PXT® and video PXT®, Mobile Internet (PAYG only), voicemail, national roaming onto the public mobile telecommunications networks of other carriers within Australia, Vodafone Live! Surfing, 1223-Directory Assistance, 13, 15 and 1800 numbers and 123-Ask us anything; and for the $20 and $30 Plans only, Pay for Service calls .

(c) Calls and services for which customers will be charged in addition to their Minimum Monthly Spend and which are not included in the credit awarded include My Vodafone content purchases, Vodafone Live! downloads, premium TXT, premium numbers, International Roaming, CALLScreen, chat and mobile commerce transactions; and for the $20 and $30 Plans only, payment of bills by any method other than direct debit.

(d) One month credit expiry period applies. Credit awarded cannot be carried over if it has not been used within the 1 month credit expiry period. Credit which is not used by the end of the monthly billing period or when a customer terminates their Vodafone Plan with Vodafone is forfeited.

(e) Customers on a Vodafone Plan may select one of the following Bonus Options:

(f) If a customer chooses the Free Call Minutes Bonus Option, these minutes can only be used on Standard calls made to other standard mobile or fixed line numbers within Australia. The Standard call rate will apply to calls made to other standard mobile or fixed line numbers within Australia once the customer has used up their quantity of Free Call Minutes.

(g) If a customer chooses the Free TXT Bonus Option, these free TXT can only be used on Standard TXT (maximum 160 characters). The Standard TXT rate will apply to Standard TXT sent once the customer has used up their quantity of free TXT. If one message is more than 160 characters each additional character will form part of a new message up to a maximum of 154 characters per subsequent message, with each subsequent message attracting the applicable rate.

(h) If a customer chooses the Free IDD Minutes Bonus Option, these minutes can only be used on calls made to numbers in selected countries, see vodafone.com.au for more details.  The international call rate applicable for these countries will apply to calls made to numbers to these selected countries once the customer has used up their quantity of Free IDD minutes.

(i) Customers who select the Internet On Your Mobile (IOYM) Bonus Option will receive 100MB of mobile internet per month. For customers who have not also purchased IOYM as a data bundle, usage over 100MB will incur a charge of 12c per MB with a minimum session of 50KB. Included voice credit cannot be used for excess data usage charges. Data usage over the included monthly data allowance will need to be paid for separately, in addition to the minimum monthly spend of your selected Plan.

(j) Credit awarded with the Bonus Options will be subject to a one month expiry period and customers may only have one Bonus Option per connection. If customers connect to a Plan prior to a billing cycle, the bundle allocation for their selected Bonus Option will be pro rated. Customers can change their selected Bonus Option up to 4 times per year without incurring any additional fees. Any additional changes will incur a fee of $10.00 per bonus pack change.

(k) For customers connected to the $20 and $30 Plans, enquiries to a Customer Care Agent will incur a $2.50 fee (excluding calls related to bills, charges or billing services and calls made by disabled customers) (Pay for Service calls).

(l) Customers connected to the $20 and $30 Plans, must have Direct Debit set as their default monthly payment method. Removal of Direct Debit will incur a $5.50 charge per month.

(m) A customer may request to change between Vodafone Plans on Month to Month and to other Vodafone Caps only once per monthly billing period by calling Vodafone Customer Care(charges apply for $20 and $30 Vodafone Plans). If the customer does this, the customer must accept the terms of their new Cap or Plan and any credit, discounted call or TXT rates or other bonus options from the customer’s current Plan are forfeited. Any such change must be requested at least 1 day prior to the customer’s next billing period and will take effect from the start of the customer’s next monthly billing period.

(n) See below for other things postpay customers should know.

3  Other things postpay customers should know

(a) Unless otherwise specified, only 1 postpay Vodafone Cap or Plan permitted per Vodafone connection at any one time.

(b) Standard calls include calls to and from a customer’s mobile phone to any other mobile phone connected to any public mobile telecommunications network in Australia and any fixed line phone connected to any public fixed line telecommunications network in Australia, excluding, without limitation, international calls, calls to special numbers and services, video calls and national and international roaming calls made when a customer roams on the public mobile telecommunications networks of other carriers in Australia and overseas.

(c) Standard TXT includes sending and receiving TXT to a customer’s mobile phone from any other mobile phone connected to a public mobile telecommunications network in Australia and any mobile phone connected to selected mobile telecommunications networks overseas. Standard TXT excludes, without limitation, Premium TXT, Vodafone live! and SIM Toolkit services. The Standard TXT rate applies to Standard TXT sent up to 160 characters. If one message is more than 160 characters each additional character will form part of a new message up to a maximum of 154 characters per subsequent message, with each subsequent message attracting the applicable rate.

(d) The included monthly credit that is awarded with a chosen Vodafone Cap or Plan will appear on the customer’s bill as a credit. Monthly credit represents the GST inclusive value of calls. Actual call charges may vary on statement as each call charge is rounded up to the nearest cent before GST is included. All prices are subject to change.

(e) Customers will be allocated to a bill cycle shortly after they connect to their chosen Vodafone Cap or Plan. The Minimum Monthly Spend is payable for each full monthly billing period in advance and is non-refundable unless the service is suspended for a significant period of time. Additional call usage charges are billed at the end of each monthly billing period. Once allocated to a bill cycle, customers may receive a first bill within 1 to 7 days to cover that period. As the  first full billing period would not have commenced, the Minimum Monthly Spend will be calculated on a pro rata basis. Any unused credit awarded will be forfeited after this time. A customer’s first bill will also contain the Minimum Monthly Spend for the next full monthly billing period and any charges for any additional and/or excluded calls made and/or services used during that initial period. Once the full monthly billing period commences, the one month credit expiry period will apply.

(f) Paperless billing is the default bill delivery method for Vodafone customers. Vodafone will not provide paper bills except in special circumstances. Special circumstances include: (a) for disabled or disadvantaged customers for whom there will be no charge for a paper bill once Vodafone is notified and has ascertained (at Vodafone’s sole discretion) the customer’s circumstances; (b) for customers connected to Business call /data caps or plans for whom there will be no charge for a paper bill; and (c) any other circumstances as determined by Vodafone (at Vodafone’s sole discretion) and for which a charge of $2.20 per paper bill may be applied. If such a charge is applied the charge is not included in the awarded credit and will be charged in addition to the Minimum Monthly Spend.

(g) Customers on contracts may suspend the commitment period of their contract plan for between 1 to 3 consecutive calendar months once during their commitment period by calling Customer Care. Customers will be charged an amount for each month that their commitment period is suspended based on the contract plan they are connected to at the time – contact Customer Care for relevant charges. The period of the suspension will be added to a customer’s overall commitment period.

(h)  For customers on contracts any free or discounted mobile handset offers are only available from Vodafone’s selected mobile handset range when a customer connects to a contract and cannot be redeemed for cash or as a credit against a customer’s call, data or service costs with Vodafone. These mobile handset offers are not available if an existing customer switches between contracts during their commitment period.

(i) A compatible handset is required to use 3G services, GPRS, Vodafone live! services, PXT® and video PXT®, video calling and other special services. Certain services, such as PXT® and video calling also require the person the customer is calling to have a compatible handset.

(j) All Vodafone services are subject to local and overseas network limitations and availability and individual handset and device capabilities. 3G services are only available in 3G coverage areas with a 3G capable device. Vodafone’s 3G broadband network covers selected metro areas of most capital cities and selected parts of the NSW Central Coast, Gold & Sunshine Coasts. 3G is not available in TAS or NT. Outside 3G broadband areas Vodafone Mobile Internet operates at slower access and download speeds on Vodafone’s 2.5G network. For the latest information on Vodafone’s network in Australia or overseas, visit vodafone.com.au/coverage.

(k) Handsets and devices purchased through Vodafone outlets in Australia may be locked to the Vodafone network. A fee may apply for unlocking selected handsets, visit vodafone.com.au or call 1555 for more details.

(l) Mobile Payment Plan is available to credit approved customers on contract. Terms and conditions apply. For more details see the Vodafone Standard Form of Agreement at vodafone.com.au.

(m) The following services can be added on to a Vodafone Cap or Plan: Internet on Your Mobile, Internet Email with BlackBerry® and Vodafone World™, Vodafone Traveller and Roaming Data Bundles (to be used when travelling outside Australia). These services will be charged in addition to any charges relating to the customers selected Vodafone Cap or Plan.

International roaming with Vodafone World™ and Vodafone Traveller

(n) Higher rates apply when international roaming. For rates which apply to international roaming on Vodafone World™ or Vodafone Traveller, go to vodafone.com.au. To activate international roaming, contact Vodafone customer care at least 72 hours prior to departure. A security deposit may be required. Some Vodafone services may not be available while roaming in some countries. Customers must specifically opt-in to Vodafone Traveller; Vodafone World™ is the default roaming product for postpay customers. Vodafone World™ and Vodafone Traveller international roaming charges will be charged in addition to a customer’s minimum monthly spend of their selected Vodafone Cap or Plan.

Vodafone Standard Form of Agreement

(o) Use of Vodafone services is also governed by the Vodafone Standard Form of Agreement which sets out in greater detail the terms and conditions which apply to the Vodafone Caps and Plans . For full terms and conditions of, and a full price list for accessing and using, Vodafone Caps and Plans and services see the Vodafone Standard Form of Agreement at vodafone.com.au .

(p) For customers on contracts, although the contract (and liability to pay an Early Termination Payment, such as a Handset Recovery Fee) commences with a customer’s acceptance of the terms and conditions that apply to their selected Vodafone Cap or Plan, the commitment/contract period will not commence until a customer’s service is activated.

(q All prices and credit expiry periods are current as of December 2008 and are subject to change.

4  Mobile Internet

4.1  Vodafone Internet on Your Mobile 100MB Pack

(a) Vodafone Internet on Your Mobile is available on a Month to Month basis to credit approved customers who are connected and remain connected to a valid Vodafone Cap or Plan.

(b) Minimum monthly spend/access fee for Vodafone Internet on Your Mobile is $9.95 per month for 100MB of included data. This is in addition to the monthly access fee of a customer’s selected Vodafone Cap or Plan and excludes any additional device repayments (if applicable) and additional or excluded service costs.

(c) Customers will be liable to pay their minimum monthly access fee on a pro rata basis from the date they connect to the Vodafone Internet on Your Mobile service until their first full monthly billing cycle. Customers must be connected for one full monthly bill cycle.

(d) 1 month credit expiry period applies. Included data awarded with Vodafone Internet on Your Mobile which is not used by the end of the monthly billing period or when a customer terminates their service with Vodafone is forfeited.

(e) Usage over 100MB per month is charged at 12c per MB with a minimum charge per session of 50KB.

(f) Included data awarded with Vodafone Internet on Your Mobile is for use in Australia only on Vodafone’s GPRS/3G network. Included data does not include services such as BlackBerry usage, Vodafone live! downloads and Premium TXT.

(g) Connection to Vodafone Internet on Your Mobile is recurring.  The minimum monthly access fee will continue to be charged to the customer’s account each month and will continue to apply until the end of the month in which the customer notifies Vodafone that they want to discontinue the Vodafone Internet on Your Mobile service.

(h) Customers will be allocated to a bill cycle shortly after they connect to their Vodafone Internet on Your Mobile service. Once allocated to a bill cycle, customers may receive a first bill within 1 to 7 days to cover that period. As customers will not have commenced their first full billing period, their minimum monthly spend will be calculated on a pro rata basis. Any unused data awarded will be forfeited after this time. The first bill will also contain the minimum monthly spend for the next full monthly billing period and any charges for any additional data services used during that initial period, as applicable. Once commencing the full monthly billing period, the one month expiry period for included data will apply.

(f) Paperless billing is the bill delivery method for Vodafone customers. Vodafone will not provide paper bills except in special circumstances. Special circumstances include: (a) for disabled or disadvantaged customers for whom there will be no charge for a paper bill once Vodafone is notified and has ascertained (at Vodafone’s sole discretion) the customer’s circumstances; (b) for customers connected to Business call /data caps or plans for whom there will be no charge for a paper bill; and (c) any other circumstances as determined by Vodafone (at Vodafone’s sole discretion) and for which a charge of $2.20 per paper bill may be applied. If such a charge is applied the charge is not included in the awarded credit and will be charged in addition to the minimum monthly spend.

(h) There will be no pro rata discounts if a customer cancels the Vodafone Internet on Your Mobile service mid-billing cycle. Such cancellation will not take effect until the end of that monthly billing cycle. The customer will be liable for the full minimum monthly access fee of the Vodafone Internet on Your Mobile service until the end of the monthly billing cycle in which the customer cancels the service. Customers will be awarded their included data allowance for that month.

(i) Actual charges may vary on statement as each charge is rounded up to the nearest cent before GST is included. All prices are subject to change.

(j) Voice calls, TXT messages, access fees of your selected Vodafone Cap or Plan and other services will be charged in addition to the minimum monthly access fee of the Vodafone Internet on Your Mobile service. Go to www.vodafone.com.au for information about specific rates.

(k) All Vodafone services are subject to local and overseas network limitations and availability and individual device capabilities. Some internet and web sites and services may not be accessible.

4.2  Internet Email with BlackBerry®

(a) Internet Email with BlackBerry® is available to credit approved customers who agree to a minimum commitment period of 24 months and who are also connected and remain connected to a valid Vodafone Cap or Plan.

^ Fair Use policy applies.

(b) Minimum monthly spend and minimum cost over contract term is in addition to the minimum monthly spend and other costs of selected Vodafone Cap or Plan and excludes any device payments (if applicable) and additional and/or excluded data and/or service costs.

(c) Early Exit Fee is in addition to any outstanding device repayments (if applicable), any payments in relation to selected Vodafone Cap or Plan and any use of additional and/or excluded data and/or services.

(d) Included data subject to a 1 month expiry period and is for use only in Australia. Included data awarded which is not used by the end of the monthly billing period or when customer terminates their contract with Vodafone is forfeited.

(e) Customers will be allocated to a bill cycle shortly after they connect to their Internet Email with BlackBerry® service. Their minimum monthly spend is payable for each full monthly billing period in advance and is non-refundable unless the service is suspended for a significant period of time. Additional data usage charges, as applicable, are billed at the end of each monthly billing period. Once allocated to a bill cycle, customers may receive a first bill within 1 to 7 days to cover that period. As customers will not have commenced their first full billing period, their minimum monthly spend will be calculated on a pro rata basis. Any unused data awarded will be forfeited after this time. The first bill will also contain the minimum monthly spend for the next full monthly billing period and any charges for any additional data services used during that initial period, as applicable. Once commencing the full monthly billing period, the one month expiry period for included data will apply.

(f) Paperless billing is the bill delivery method for Vodafone customers. Vodafone will not provide paper bills except in special circumstances. Special circumstances include: (a) for disabled or disadvantaged customers for whom there will be no charge for a paper bill once Vodafone is notified and has ascertained (at Vodafone’s sole discretion) the customer’s circumstances; (b) for customers connected to Business call /data caps or plans for whom there will be no charge for a paper bill; and (c) any other circumstances as determined by Vodafone (at Vodafone’s sole discretion) and for which a charge of $2.20 per paper bill may be applied. If such a charge is applied the charge is not included in the awarded credit and will be charged in addition to the minimum monthly spend.

(g) If connected to a valid Vodafone Cap or Plan on contract, customers may suspend the commitment period of their Internet Email with BlackBerry® contract plan for between 1 to 3 consecutive calendar months once during their commitment period by calling Customer Care. Customers will be charged an amount for each month that their commitment period is suspended based on the voice contract plan that they are connected to at the time – contact Customer Care for relevant charges. The period of the suspension will be added to a customer’s overall commitment period. If connected to a valid Vodafone Cap or Plan on Month to Month, customers will not be able to suspend the commitment period of their Internet Email with BlackBerry® contract plan.

(h) Internet Email with BlackBerry® gives customers access to Data Services which enables them to send and receive emails. A session starts when a customer first connects to the Data Services and ends when a customer disconnects from the Data Services. Included data awarded is for use within Australia on Vodafone’s GPRS network for the BlackBerry® Internet Service, applicable to retail consumers.

(i) The $24.95 Unlimited Internet Email with BlackBerry® data bundle is subject to Vodafone’s Fair Use Policy.

(j) The $14.95 Internet Email with BlackBerry® data Bundle which has a specified amount of included monthly data, will incur additional charges where use is over the included monthly data allowance. Additional data usage is charged at $5.00 per MB (with a minimum charge per session of 2KB). Included voice credit from customer’s selected Vodafone Cap or Plan cannot be used for excess data usage charges. Data usage over the included monthly data allowance will need to be paid for separately, in addition to the minimum monthly spend.

(k) The BlackBerry® browser icon or any specific application browser icon loaded on the customer’s BlackBerry® at the time of purchase (excluding Compass and Pocket Life) must be used to access the internet to ensure data usage is taken out of the included data awarded with the Internet Email with BlackBerry® data bundle. Accessing the internet through any other icon such as Vodafone live! will attract additional charges outside the included data allowance of $5.00 per MB (with a minimum charge per session of 2KB).

(l) Included data awarded can be used to browse Vodafone live! (but not downloads) and access any webmail account supported by BIS (including Yahoo!, Hotmail, Gmail and Pop3/IMAP) and BlackBerry® Enterprise Service. Included data awarded does not include access to Compass; Pocket Life; Vodafone live! downloads or downloads from any application not loaded by Vodafone or Research In Motion (RIM); Premium TXT and Chat; single downloads of 3MB or larger; or video streaming.

(m) Internet Email with BlackBerry® can only be activated on BlackBerry® Built-In handhelds as authorised by Vodafone and RIM.

(n) Voice calls, TXT messages and access fees of your selected Vodafone Cap or Plan and other Services will be charged in addition to the minimum monthly access fee of Internet Email with BlackBerry®. Go to www.vodafone.com.au for information about specific rates.

(o) Handsets and devices purchased through Vodafone outlets in Australia may be locked to the Vodafone network. A fee may apply for unlocking selected handsets, visit vodafone.com.au or call 1555 from your mobile for more details.

(p) Mobile Payment Plan is available to credit approved customers on contract. Terms and conditions apply, visit vodafone.com.au for more details.

(q) All Vodafone services are subject to local and overseas network limitations and availability and individual handset capabilities. 3G services are only available in 3G coverage areas when you have a 3G capable device. For the latest information on Vodafone’s network in Australia or overseas, visit vodafone.com.au/coverage. Some email sites and services may not be accessible.

(r) In addition to the terms and conditions set out above in relation to your use of the Internet Email with BlackBerry® service when you connect to the service, RIM’s standard terms and conditions associated with the use of BlackBerry® from Vodafone, the BlackBerry® Internet Service, the BlackBerry® Built-In handheld and other associated products will also apply to your use of these products and services.

Vodafone Standard Form of Agreement

(a) Your use of Vodafone services is also governed by the Vodafone Standard Form of Agreement which sets out in greater detail the terms and conditions which apply to your selected voice and/or data plan. For full terms and conditions of, and a full price list for accessing and using, Vodafone plans and services see the Vodafone Standard Form of Agreement at vodafone.com.au.

(b) For customers on contracts, although your contract (and liability to pay an Early Termination Payment) commences with your acceptance of the terms and conditions that apply to your selected voice and/or data plan, the commitment period will not commence until your service is activated.

(c) All prices and credit expiry periods are current as of December 2008 and are subject to change.

Hotsites

Vodafone live! subject to network availability and handset capabilities. 3G available in selected metro areas on 3G capable handsets. YouTube only available on 3G handsets in 3G areas. See vodafone.com.au/coverage for more details.

Vodafone Pty Limited ABN 76 062 954 554
1 December 2008

Prepay

1) General

(a) Prepay Caps and Plans available to eligible Prepay customers. Only 1 Prepay Cap or Plan permitted per Vodafone SIM connection at any one time.

(b) Prepay Caps and Plans available at connection and upon recharge. If a particular Prepay Cap or Plan is not selected, your account will default to the TXTer plan (unless you purchased your connection pack at a Woolworths Group or Coles Group store in which case you default to the Talker plan).

(c) Unless otherwise stated, the following services are not charged as standard calls: video calls, international calls, all calls and services used whilst international roaming, ‘13’, ‘15’ and ‘18’ numbers, 1223-Directory Assistance, 123-Ask us anything and other premium and special numbers and services.

(d) For all Prepay Caps and Plans, you must have the funds in your Prepay credit account for the minimum data allocation in order to connect to Mobile Internet (Internet On Your Mobile).

(e) If one Standard TXT message is more than 160 characters each additional character will form part of a new message up to a maximum of 154 characters per subsequent message, with each subsequent message attracting the applicable rate.

(f) All Vodafone services are subject to local and overseas network limitations and availability and individual handset/device capabilities. A compatible handset is required to use 3G services, GPRS, Vodafone live! services, PXT® and Video PXT®, Video Calling and other special services. Certain services, such as PXT® also require the person you are calling to have a compatible handset. 3G services only available in 3G coverage areas. Certain 3G services such as video calling, will also depend on the coverage area and handset capability of the person you are calling.  For the latest information on Vodafone's network in Australia or overseas, vodafone.com.au/coverage. Vodafone live!, Premium TXT/Premium SMS Content, video calling and PXT®/MMS are not available on the Apple iPhone.

(g) Handsets purchased through Vodafone outlets in Australia may be locked to the Vodafone network.  A fee may apply for unlocking selected handsets, visit vodafone.com.au or call 1555 from your mobile for more details.

(h) All new Prepay customers will have International Roaming activated by default. All calls and services used while overseas will be at Vodafone Traveller rates (Vodafone World not available on Prepay). Vodafone Traveller rates are higher than standard rates. Some Vodafone services may not be available whilst roaming in some countries.

(i) Some services (eg 1900 numbers, national roaming into non-Vodafone coverage areas, data services and call diversions except to Voicemail) are not available on Prepay.

(j) From October 2008, calls to 1555 may be charged a fee. This fee applies to new prepay customers who connect to Vodafone from the date of the introduction of the fee but excludes calls to 1555 related to charges or billing, complaints and calls made by customers with a disability. See vodafone.com.au for further details and date of introduction.

Vodafone Standard Form of Agreement

(a) When you connect to a Prepay Cap or Plan you enter an agreement with Vodafone which is called the Vodafone Standard Form of Agreement.

(b) Your use of Vodafone services is governed by the Vodafone Standard Form of Agreement which sets out in greater detail the terms and conditions which apply to your selected voice and/or data plan. For full terms and conditions of, and a full price list for accessing and using, Prepay and other services, see the Vodafone Standard Form of Agreement at vodafone.com.au.

(c) All prices and credit expiry periods are current as of September 2008 and are subject to change.  Prepay Caps and Plans may be modified or withdrawn by Vodafone at any time.

2) Prepay Caps

(a) Please see Prepay webpage for credit awarded with each Prepay Cap.

(b) Credit awarded with the Prepay Caps can only be used on Standard Calls, Standard Video Calls, Standard and International TXT, Standard and International PXT®, Standard and International Video PXT®, Voicemail, International Calls, International Video Calls, International Roaming with Vodafone Traveller, 1223 - Directory Assistance, 123-Ask Us Anything, ‘13’, ‘15’ and ‘18’ numbers, Internet On Your Mobile (3G/GPRS), Vodafone live! surfing and Vodafone live! content downloads (limited to $10 on Maxi Cap, Super Cap and Mega Cap; there is no included allowance for Vodafone live! content downloads on Jumbo Cap).

(c) Credit awarded with the Prepay Caps cannot be used on excluded calls and services.  These excluded calls and services include special numbers and Premium Services, including Premium TXT (eg TXT voting and TXT competitions), Vodafone live! content purchases (above the included allowance of $10 on Maxi Cap, Super Cap and Mega Cap; there is no included allowance for Vodafone live! content downloads on Jumbo Cap), selected My Vodafone services (including Java Games, Ringtones & Logos and Tell Me Now), competitions and mobile commerce transactions.

(d) Credit awarded with Prepay Caps which is not used by end of the 30 day expiry period, before your next recharge or when you terminate your agreement with Vodafone, is forfeited.  If you choose to Autopay, a 1 month expiry period will apply.

3) Prepay Plans

(a) Please see Prepay webpage for credit and inclusions awarded with each Prepay Plan.

(b) Credit awarded with the Prepay Plans can be used on: Standard Calls, Standard Video Calls, Standard and International TXT, Standard and International PXT®, Standard and International Video PXT®, Voicemail, International Calls, International Video Calls, International Roaming with Vodafone Traveller, 1223 - Directory Assistance, 123-Ask Us Anything, ‘13’, ‘15’ and ‘18’ numbers, Internet On Your Mobile (3G/GPRS), Vodafone live! surfing and Vodafone live! content downloads. Unless specified otherwise, see section 1 above, there are no excluded services on Prepay Plans.

(c) On the TXTer plan only Standard TXT is deducted from the quantity of free TXT awarded.  The Standard TXT rate will apply to Standard TXT sent once you have used up your quantity of free Standard TXT.

(d) On the Talker plan, discounted call rates apply only to Standard Calls.  A call connection fee of 20c also applies.  The call rate for Standard Calls that corresponds to your most recent recharge value will apply to your entire Prepay account balance for that current recharge period.

(e) On the Night Talker plan, the Standard Call rate will apply to Standard Calls made between 8am and 8pm.  Your free Night Talker minutes can only be used for Standard Calls made between 8pm and 8am.  Once you have used up your free Night Talker minutes, the Standard Call rate will apply to standard calls made between 8pm and 8am and your Vodafone to Vodafone minutes (if there are any remaining) can be used for calls made to other Vodafone mobile numbers within Australia.

(f) Vodafone to Vodafone minutes apply a call rate of 20c to calls made to other Vodafone mobile numbers within Australia.  The Standard Call rate will apply once you have used up your Vodafone to Vodafone minutes.

(g) For Prepay Plans, your account must be recharged within 60 days (or 365 days if on the 365 Days Plan) of connection or last recharge otherwise any unused credit, free Standard TXT, free Night Talker minutes and Vodafone to Vodafone Minutes, as applicable, in your Prepay Plan will expire.

(h) You may be able to accumulate up to 7200 free Standard TXT, $2000 of credit, 5000 free Night Talker minutes or 5000 Vodafone to Vodafone minutes, depending on your selected Prepay Plan, at any one time, provided you recharge your account at least every 60 days (or 365 days if on the 365 Days Plan).

4) Vodafone live! & Extras Packs

(a) Your live! & Extras Pack credit can only be used when your Prepay Cap or Plan is active and within the current recharge period of your main account, and can be used for the following services:

(i) Premium TXT (eg TXT voting and TXT competitions);
(ii) Vodafone live! Services, including Vodafone live! subscriptions, Vodafone live! content purchases and Vodafone live! chat; and/or
(iii) International calls.

(b) If you are on a Prepay Cap, Premium TXT will be charged against your live! and Extras Pack credit, provided you are within your main Prepay Cap’s credit expiry period. There is no charge against your main Prepay Cap credit as Premium TXT is an excluded service for Prepay Caps. If you are on a Prepay Plan (not a Prepay Cap), Premium TXT will first be charged against your live! & Extras Pack credit; and when your live! & Extras Pack credit is used up Premium TXT will then be charged against your main Prepay Plan credit.

(c) If you are on a Prepay Cap, Vodafone live! services will first be charged against your live! & Extras Pack credit, provided you are within your main Prepay Cap’s credit expiry period; and when your live! & Extras Pack credit is used up, Vodafone live! services will then be charged against your main Prepay Cap credit up to your included Vodafone live! allowance of $10 (if you are on the Maxi Cap, Super Cap and Mega Cap; there is no included allowance for Vodafone live! content downloads on the Jumbo Cap). If you are on a Prepay Plan (not a Prepay Cap), Vodafone live! services will first be charged against your live! & Extras Pack credit, provided you are within Your main Prepay Plan’s credit expiry period; and when your live! & Extras Pack credit is used up Vodafone live! services will then be charged against your main Prepay Plan credit.

(d) If you are on a Prepay Cap, International Calls will first be charged against your main Prepay Cap credit; and when your main Prepay Cap credit is used up, International Calls will then be charged against your live! & Extras Pack credit, provided you are within your main Prepay Cap’s credit expiry period. If you are on a Prepay Plan (not a Prepay Cap), International Calls will first be charged against your live! & Extras Pack credit; and when your live! & Extras Pack credit is used up International Calls will then be charged against your main Prepay Plan credit.

5) Changing between and from Prepay Caps and Plans

(a) When changing from a Prepay Cap to any other Vodafone plan or from a Prepay Plan to a Vodafone postpay plan (Month to Month and Contract), nothing carries over and all remaining credits in your account balance will be forfeited.

(b) Provided you recharge within your expiry period, when changing between the Night Talker, TXTer, Talker and 365 Days Plans, you keep and accumulate a certain amount of unused credit and Vodafone-to-Vodafone minutes. See section 3 above for amount that can be accumulated.

(c) Provided you recharge within your expiry period, when changing between the Night Talker TXTer and Talker plans (excluding the 365 Days Plan), you keep and accumulate a certain amount of unused free Night Talker minutes (from your Night Talker Plan) or unused free TXT (from your TXTer Plan), as applicable. See section 3 above for amount that can be accumulated. Unused free Night Talker minutes and free TXT are forfeited when changing to the 365 Days Plan.

(d) When changing from the Talker Plan to any of the other Prepay Plans or Caps your discounted call rate does not carry over and standard call rates are applied to your entire account balance.

(e) Provided you recharge within your expiry period, when changing from the Night Talker, TXTer, Talker or 365 Days Plans to any of the Prepay Caps, you keep unused credit and Vodafone-to-Vodafone minutes, which must be used within 30 days or before the next recharge, after which time anything that was carried over will be forfeited.

(f) Provided you recharge within your expiry period, when changing from the Night Talker or TXTer plans to any of the Prepay Caps, you keep unused free Night Talker minutes (from your Night Talker Plan) or unused free TXT (from your TXTer Plan), as applicable, which must be used within 30 days or before the next recharge, after which time anything carried over will be forfeited.

(g) When changing payment methods, you may be required to purchase a separate SIM card at a participating Vodafone store or dealer.

Vodafone Pty Limited ABN 76 062 954 554
September 2008