Vodafone Cover me Mobile Insurance

Insurance for phones and tablets

These days, you can't afford to be without your phone or tablet. But could you afford to replace or repair it if it was lost or damaged?

Fortunately, Vodafone Cover me Mobile Insurance is a monthly renewable insurance policy that can help protect you against the cost of replacing or repairing your phone or tablet.

It offers broad protection and provides cover in the event of theft, loss or damage when you are on the move anywhere in Australia or travelling temporarily overseas on holidays or for business.

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Your premium, and what it covers.

Monthly Premium $11.00 (incl GST)
Cover Repair or replacement of your device when lost, damaged or stolen
Replacement or repair of your mobile phone or tablet PC Up to $2000 (incl GST) less the applicable excess
Unauthorised calls Up to $500 (incl GST)
Accessories Up to $100 (incl GST)
Worldwide cover Up to $300 (incl GST) for a phone you need to hire or purchase while you are outside Australia.


  Standard Device less than $600* Premium Device $600 or more*
Repair or refurbished replacement $50 $125
New replacement $125 $225
New replacement within first 90 days $175 $300

*Recommended Retail Price (RRP) at the time your claim is lodged.

View the Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) for more information.

What does Vodafone Cover me Mobile Insurance cover?

Vodafone Cover me Mobile Insurance offers a broad range of cover in the event of loss, theft or damage to your phone or tablet.

What's covered?

Vodafone Cover me Mobile Insurance will help protect you by providing cover for:

  • The replacement or repair of a phone or tablet up to the value of $2000 (incl GST & less applicable excess) in the event of damage, loss or theft
  • Up to $100 towards replacing or repairing accessories that are purchased with an insured phone or tablet if they are damaged, lost or stolen
  • The reimbursement of up to $500 for unauthorised call costs incurred while your device is lost or stolen
  • Up to $300 towards a phone if you need to hire or buy a temporary replacement while you're away overseas

And this cover applies whether you're in Australia or travelling temporarily overseas on holidays or business.

What's not covered?

Some things are not included in your cover, for example:

  • When your phone or tablet is left in any unlocked vehicle or visible in any vehicle
  • Wear and tear, gradual deterioration or developing flaws
  • Any costs or charges for which the supplier, distributor or manufacturer, are liable in accordance with their standard warranty obligation
  • Loss, theft, damage or malfunction of your phone or tablet if there is no identifiable event that has caused this.
  • If you have not paid your premium
  • Loss of data

Please refer to the terms and conditions contained in the Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) for full details of what is and what is not covered.

How much will it cost?

You will be charged a monthly premium of $11.00 including GST.

This premium is payable one (1) month in advance and is debited to Your Vodafone account.

Premiums can change and you will be notified 14 days in advance of any change.

Where you make a valid claim an excess will apply. Different excesses apply depending on the Recommended Retail Price (RRP) of your device at the time that you lodge your claim and whether we choose to repair or replace your device with a new or refurbished one. Please refer to the Combined PDS & FSG for full details.

Claim limit

Up to three valid claims within any 12 month period.

Binding authority

In issuing the insurance, Vodafone acts as an agent of Risk Issue and sub-agents of Holland the insurer and not on your behalf. For full details and an explanation of compensation arrangement, please see the Combined PDS & FSG.

General advice warning

Any advice contained within these webpages (including the PDS & FSG) is general advice only and does not take into account your individual objectives, financial situation or needs. Because of that, you should consider the appropriateness of this product with regard to your objectives, financial situation and needs. You need to decide if the limits, type and level of cover are appropriate for you and will cover your potential loss.

To view the Product Disclosure Statement issued by ACE Insurance please click here.

For more information check out our support article.

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