What does Vodafone Cover me Mobile Insurance cover?
Vodafone Cover me Mobile Insurance offers a broad range of cover in the event of theft, loss or damage.
What's covered?
Vodafone Cover me Mobile Insurance will help protect you in the event of:
- Damage, loss or theft of your phone by replacing or repairing it with a value of up to $1700
- Damage, loss or theft of accessories included with your phone's original purchase by replacing or repairing them with a value of up to $100
- Reimbursement of unauthorised call costs up to a maximum of $500
- Worldwide cover for up to 90 days in any rolling 12 month period
What's excluded?
Some things are not included in your cover, including:
- Wear and tear, gradual deterioration or developing flaws
- When your handset and/or accessories are covered under manufacturer, distributor or supplier warranty
- Failure or malfunction of your handset in the absence of Damage
- When your handset is left in any unlocked vehicle or visible in any vehicle
- If you have not paid your premium
ACE, Marsh and Vodafone provide only general advice and do not consider your objectives, financial, situations or needs. You should read the Combined Product Disclosure Statement and Financial Service Guide (PDS & FSG) to see the full list of exclusions and excesses to determine if insurance is right for you.
How much will it cost?
You will be charged a monthly premium of $9.99 including GST.
This premium is payable one (1) month in advance and is debited to Your Vodafone account.
Premiums can change and you will be notified 14 days in advance of any change.
Where you make a valid claim an excess will apply. Different excesses apply depending on whether your device is a ‘smartphone’, when you make your claim and whether we choose to replace or repair your phone with a new or refurbished handset. Please refer to the combined PDS & FSG for full details.
Claim limit
Up to three valid claims within any 12 month period.
Binding Authority
In issuing the insurance, Vodafone act as agent of Marsh and sub-agents of ACE the insurer and not on your behalf. For full details and an explanation of compensation arrangement, please see the combined PDS & FSG.
General Advice Warning
Any information contained within these webpages (including the combined PDS & FSG) is general only and does not take into account your individual objectives, financial situation or needs. Because of that, you should consider the appropriateness of this product with regard to your objectives, financial situation and needs. You need to decide if the limits, type and level of cover are appropriate for you.
Protect your phone
Would you leave $1000 unattended when you go out?
Here are some tips to help protect your phone:
Insurance Service Team
1800 808 743
Customer service
1555 (Free from Vodafone mobiles)
1300 650 410 (other phones)
Other ways to contact us