If you have pre-booked online, we'll email you a copy of the fault details for your reference.
Find a Vodafone store nearest to you.
If you drop your device off at a Vodafone store, we'll send it to our Service Centre. When repaired they will return it to the same store for collection. This process usually takes about a week*.
Whether you drop your device off at a Vodafone store, wherever possible, we'll offer you a loan device to use during the repair. If so, the following procedure can be followed:
If you can't receive SMS alerts, just call our Service Centre on 1300 55 11 99 or store to check on your device's status any time quoting your Repair Reference number.
*based on parts availability.