Make a claim

How to make a claim

The steps you should follow when lodging an insurance claim for a lost, stolen or damaged device are:

Claim checklist

1. Read and understand the Vodafone Cover me Mobile Insurance policy as there are specific exclusions and conditions which apply to the cover. Please refer to the combined PDS & FSG Terms and Conditions for full details.
2. All claims must be reported to Vodafone Customer Care as soon as possible after discovery to ensure Your SIM card and device are blocked.
3. Then make a claim online, and if you have any queries call the Vodafone Cover me Mobile Insurance Service Team on 1800 808 743.

Notes:

• Your account needs to be up-to-date to lodge a Handset Insurance claim.
• If claiming for accessories, you must provide proof of purchase. Only accessories purchased after the Handset Insurance commenced are covered.
• Please allow 24-48 hours for a lost or stolen clain to be assessed, and 5 business days for damage claims to be assessed. You will be notified of the outcome of your claim by mail.

For covered claims:
If it is economically viable for us to repair your mobile with new or refurbished parts we will attempt to do so. Where we replace your handset we will at our option replace it with a refurbished handset of similar specification if available or where such a phone is not available we will replace your handset with a new handset of similar specification. You will be notified of the outcome of your claim by mail.

Please note:
When making a claim you must provide all factual incident details. Remember to provide all necessary information at the time of making your claim will assist the Vodafone Cover me Mobile Insurance Service Team to assess your claim as quickly as possible.