Welcome to the Service Centre, the place to come if you ever experience a problem with your mobile. Some faults are simple to fix. Select from the options here to see if there's an easy fix for your mobile. That way you may not have to send it in for repair. If not, you can book it in for repair here.
There's nothing on your display, even when your phone is powered on.
Your display flickers or has other unusual marks on it.
Your display is cracked, shattered or otherwise physically damaged.
There's no backlight on your display.
There are sections missing from your display.
There's no response when you press a key or button.
The selections on your touchscreen are misaligned.
There's no response when you press the touchscreen.
There's no response when you scroll or click.
It's difficult to press a key on your device.
A button or switch on your device doesn't react normally.
You have problems making or receiving calls.
You have problems with Bluetooth on your device.
You have trouble with your device connecting or staying connected to WiFi networks.
You have problems transferring data over a mobile network.
You have problems with connecting your USB modem or PC suite software.
Your device doesn't charge correctly, or has trouble holding a charge.
You're not getting the correct battery performance from your device.
Your device "freezes", "hangs" or "locks up".
You have trouble switching your device on or off.
Your device restarts or powers off without prompting.
You don't have any incoming audio, or it's poor quality when played through the inbuilt ear speaker (e.g., when on a call).
When on a call, other people can't hear you well or at all.
You get poor quality audio or no audio at all from the loudspeaker on your device.
You have trouble hearing or being heard when using your handsfree kit.
Your audio is quieter than normal.
With a specific application on, your device crashes when you try to use it.
A specific application on your device gives you an error message when you try to use it.
The camera on your device is faulty.
There's damage to the enclosure of your device.
Your device has been damaged by liquid ingression.
The hinge on your device isn't working as expected.
A connector on your device is damaged.
There is an error message on your device about your SIM card not being recognised.
Some faults are simple to fix. Select from these options to see if there's an easy fix for your mobile. That way you may not have to send it in for repair.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Sometimes your battery may not be charged, even when it seems like it should be. Give your phone a full charge by connecting to its charger which has been plugged into a standard AC power socket. Ensure the power is switched on at the wall socket.
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
In some cases where your device has been physically damaged, or has suffered liquid ingression (e.g., water or any kind of liquid which seeps into the internal parts of the device), you may not be covered by your repair warranty. We'll assess the device when we receive it and if there's any problems we'll let you know as soon as we can.
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
In some cases where your device has been physically damaged, or has suffered liquid ingression (e.g., water or any kind of liquid which seeps into the internal parts of the device), you may not be covered by your repair warranty. We'll assess the device when we receive it and if there's any problems we'll let you know as soon as we can.
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
In some cases where your device has been physically damaged, or has suffered liquid ingression (e.g., water or any kind of liquid which seeps into the internal parts of the device), you may not be covered by your repair warranty. We'll assess the device when we receive it and if there's any problems we'll let you know as soon as we can.
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Check that your display settingshave not been altered in some way. It may be that your backlight is switched off.
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
In some cases where your device has been physically damaged, or has suffered liquid ingression (e.g., water or any kind of liquid which seeps into the internal parts of the device), you may not be covered by your repair warranty. We'll assess the device when we receive it and if there's any problems we'll let you know as soon as we can.
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
In some cases where your device has been physically damaged, or has suffered liquid ingression (e.g., water or any kind of liquid which seeps into the internal parts of the device), you may not be covered by your repair warranty. We'll assess the device when we receive it and if there's any problems we'll let you know as soon as we can.
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
In some cases where your device has been physically damaged, or has suffered liquid ingression (e.g., water or any kind of liquid which seeps into the internal parts of the device), you may not be covered by your repair warranty. We'll assess the device when we receive it and if there's any problems we'll let you know as soon as we can.
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
In some cases where your device has been physically damaged, or has suffered liquid ingression (e.g., water or any kind of liquid which seeps into the internal parts of the device), you may not be covered by your repair warranty. We'll assess the device when we receive it and if there's any problems we'll let you know as soon as we can.
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
In some cases where your device has been physically damaged, or has suffered liquid ingression (e.g., water or any kind of liquid which seeps into the internal parts of the device), you may not be covered by your repair warranty. We'll assess the device when we receive it and if there's any problems we'll let you know as soon as we can.
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
If you're experiencing problems in an area you normally get good coverage, check to see the known status of the Vodafone network at www.vodafone.com.au/networkstatus. Our network status page shows if we know about an issue, and when we expect it to be resolved. Fixing network outages are a top priority for Vodafone, and we move quickly to get your services back up and running.
If you're experiencing problems in an area you are not familiar with, it's worth checking the local coverage at http://www.vodafone.com.au/tools/checker/index.htm.
If you're having problems everywhere and for an extended period, it might be a problem with your mobile device or SIM card.
Did this solve your problem?
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
If your phone has had a knock or your SIM card is worn, it may affect your phone's stability. In some cases this could impact signal reception. Turn your phone off, remove the SIM card and ensure that the contacts are clean and in good condition. If the contacts on your SIM card are visibly damaged please contact us so we can arrange a new one.
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
If the accessory you're having problems with uses batteries, check that it is fully charged.
Turn the accessory off and turn it back on.
Try to re-establish the link betweek the accessory and your phone again by running the pairing process again.
Did this solve your problem?
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Try re-establishing the connection with the WiFi network by turning WiFi off and then on again. Make sure that you're in range of the WiFi network. If other devices are also unable to access the WiFi network, it's probably a problem with the network and not your phone. Ask the network administrators to check the network first.
Did this solve your problem?
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
If you're experiencing problems in an area you normally get good coverage, check to see the known status of the Vodafone network at www.vodafone.com.au/networkstatus. Our network status page shows if we know about an issue, and when we expect it to be resolved. Fixing network outages are a top priority for Vodafone, and we move quickly to get your services back up and running.
If you're experiencing problems in an area you are not familiar with, it's worth checking the local coverage at http://www.vodafone.com.au/tools/checker/index.htm.
If you're having problems everywhere and for an extended period, it might be a problem with your mobile device or SIM card.
Did this solve your problem?
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software. Make sure you have the latest version of your software suite. You can usually find an option to "check for updates". Download and install the latest version.
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Smartphones require more battery power than other phones, especially when they're connecting to a network (e.g., when browsing the web or using WiFi).
If you leave a high drain application running in the background (like push email or GPS navigation) this might be the culprit of your battery drain!
If you're not using them, it's best to turn off WiFi, push email and GPS. You can also try turning the brightness of your screen down and turning off background data access.
Did this solve your problem?
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Sometimes your battery may not be charged, even when it seems like it should be. Give your phone a full charge by connecting to its charger which has been plugged into a standard AC power socket. Ensure the power is switched on at the wall socket.
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Smartphones require more battery power than other phones, especially when they're connecting to a network (e.g., when browsing the web or using WiFi).
If you leave a high drain application running in the background (like push email or GPS navigation) this might be the culprit of your battery drain!
If you're not using them, it's best to turn off WiFi, push email and GPS. You can also try turning the brightness of your screen down and turning off background data access.
Did this solve your problem?
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Sometimes your battery may not be charged, even when it seems like it should be. Give your phone a full charge by connecting to its charger which has been plugged into a standard AC power socket. Ensure the power is switched on at the wall socket.
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Sometimes your battery may not be charged, even when it seems like it should be. Give your phone a full charge by connecting to its charger which has been plugged into a standard AC power socket. Ensure the power is switched on at the wall socket.
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Sometimes your battery may not be charged, even when it seems like it should be. Give your phone a full charge by connecting to its charger which has been plugged into a standard AC power socket. Ensure the power is switched on at the wall socket.
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
If you're experiencing problems in an area you normally get good coverage, check to see the known status of the Vodafone network at www.vodafone.com.au/networkstatus. Our network status page shows if we know about an issue, and when we expect it to be resolved. Fixing network outages are a top priority for Vodafone, and we move quickly to get your services back up and running.
If you're experiencing problems in an area you are not familiar with, it's worth checking the local coverage at http://www.vodafone.com.au/tools/checker/index.htm.
If you're having problems everywhere and for an extended period, it might be a problem with your mobile device or SIM card.
Did this solve your problem?
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
If you're experiencing problems in an area you normally get good coverage, check to see the known status of the Vodafone network at www.vodafone.com.au/networkstatus. Our network status page shows if we know about an issue, and when we expect it to be resolved. Fixing network outages are a top priority for Vodafone, and we move quickly to get your services back up and running.
If you're experiencing problems in an area you are not familiar with, it's worth checking the local coverage at http://www.vodafone.com.au/tools/checker/index.htm.
If you're having problems everywhere and for an extended period, it might be a problem with your mobile device or SIM card.
Did this solve your problem?
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
If you're experiencing problems in an area you normally get good coverage, check to see the known status of the Vodafone network at www.vodafone.com.au/networkstatus. Our network status page shows if we know about an issue, and when we expect it to be resolved. Fixing network outages are a top priority for Vodafone, and we move quickly to get your services back up and running.
If you're experiencing problems in an area you are not familiar with, it's worth checking the local coverage at http://www.vodafone.com.au/tools/checker/index.htm.
If you're having problems everywhere and for an extended period, it might be a problem with your mobile device or SIM card.
Did this solve your problem?
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
Before we go further it is worth checking to see if your handsfree accessory (e.g., car kit or wireless headphones) works with other devices. The problem might be with your Bluetooth accessory and not your phone!
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Check that your phone is not set to silent mode, and that the volume is where it would normally be set.
Did this solve your problem?
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
The next step is to remove the app. If your phone works with the application uninstalled it's likely a problem with the app. Let the developer know and review them on the App Store or App Market!
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Did you recently change a setting? If so; try changing it back and see if the app works.
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
In some cases where your device has been physically damaged, or has suffered liquid ingression (e.g., water or any kind of liquid which seeps into the internal parts of the device), you may not be covered by your repair warranty. We'll assess the device when we receive it and if there's any problems we'll let you know as soon as we can.
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
In some cases where your device has been physically damaged, or has suffered liquid ingression (e.g., water or any kind of liquid which seeps into the internal parts of the device), you may not be covered by your repair warranty. We'll assess the device when we receive it and if there's any problems we'll let you know as soon as we can.
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
In some cases where your device has been physically damaged, or has suffered liquid ingression (e.g., water or any kind of liquid which seeps into the internal parts of the device), you may not be covered by your repair warranty. We'll assess the device when we receive it and if there's any problems we'll let you know as soon as we can.
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
In some cases where your device has been physically damaged, or has suffered liquid ingression (e.g., water or any kind of liquid which seeps into the internal parts of the device), you may not be covered by your repair warranty. We'll assess the device when we receive it and if there's any problems we'll let you know as soon as we can.
Did this solve your problem?
It looks like we should take a look at that device for you. You can drop it off at any Vodafone store nationwide.
Pre-book your repair online to ensure priority service.
If your phone has had a knock or your SIM card is worn, it may affect your phone's stability. In some cases this could impact signal reception. Turn your phone off, remove the SIM card and ensure that the contacts are clean and in good condition. If the contacts on your SIM card are visibly damaged please contact us so we can arrange a new one.
Did this solve your problem?
Turning your device off and then back on is a quick and simple way to fix many problems. This works if your device is temporarily not responding, but won't fix any underlying fault.
Today's mobile phones are not unlike a personal computer. Just like rebooting your computer, rebooting your mobile phone can resolve many simple problems. We recommend rebooting your phone every few days.
This step is especially effective with BlackBerry devices. Removing the battery while your phone is on, and then putting it back, triggers a BlackBerry to reset itself ('hard reset').
Did this solve your problem?
If your phone isn't a Vodafone Australia device it might be locked to a different network. If so, you'll need to contact the original networkprovider and ask them to unlock it for you
Did this solve your problem?
Phone makers often release new software for their products. Backing up your data and doing a fresh installation of the latest software for your phone is a great way of getting the best out of your device. The most important thing to do before updating your phone's software is to back-up your phone so you don't lose any important files like your contacts or photos.
Connect your device to your PC using the software that came with your phone (such as iTunes for Apple iPhones). Back up or make a copy of all the data on your phone, double-check that you've got that data in a safe place and then update your phone to the latest software. You can usually find new software downloads at the phone maufacturer's website. Search for your phone's brand name (e.g., BlackBerry), model name and/or number (e.g Bold 9700).
Did this solve your problem?
It looks like we should take a look at that device for you. Simply drop it off at a Vodafone store and we'll be happy to help. To ensure priority service pre-book your repair below
Pre-book your repair online to ensure priority service.