Terms & Conditions

Vodafone Traveller – Postpaid Customers

A. Vodafone Traveller is available to credit approved customers who are connected to one of the eligible Vodafone Postpaid Caps or Plans who specifically opt-in to Vodafone Traveller. Go to vodafone.com.au or phone Customer Care for information about eligible Postpaid Caps and Plans.

B. If you are an eligible Postpaid customer, by opting-in to the Vodafone Traveller proposition and using Vodafone services on your handset while roaming overseas, you accept the terms and conditions contained in this section titled "Vodafone Traveller – Postpaid Customers".

C. Customers who do not opt–in to Vodafone Traveller and who use their device while roaming internationally will be charged according to Vodafone World Postpaid rates (Vodafone World for Postpaid is the default roaming product).

D. Vodafone Traveller customers will be charged for sending TXT, for making and receiving calls and for using other services while roaming internationally at different rates according to the geographical zone they are roaming in at the time.

E. For all Caps and Plans except Caps which are identified as being "Unlimited" Caps, standard calls made while overseas on Vodafone Traveller will be charged the Roaming Premium Rate Per Minute (Zone Charge) plus the standard call rate plus the domestic Connection Fee (flagfall). The standard call rate and the domestic Connection Fee (flagfall) are as per the applicable Cap or Plan the customer is connected to at the time of making the call. For all Caps which are identified as being "Unlimited" Caps, standard calls made while overseas on Vodafone Traveller will be charged the Roaming Premium Rate Per Minute (Zone Charge) plus a call rate of $0.18 per 30 seconds plus a Connection Fee (flagfall) of  $0.23. If you are not sure whether your Cap would be classified as an "Unlimited" Cap, please contact Customer Care who will be able to advise. For all customers, the Roaming Premium Rate Per Minute (Zone Charge) is dependent on the particular zone the call is made in at the time the call is placed (go to vodafone.com.au/roaming for full rates and charges). These rates apply to standard voice calls (including 13 and 18 numbers), voicemail retrieval and Australian toll free numbers. Calls to numbers advertised as "Free Call" numbers within the country being visited are charged at standard roaming rates for calls to that country. Standard TXTs are charged at a flat rate per 160 characters, whichever zone you are travelling in at the time the TXT is sent (go to vodafone.com.au/roaming for applicable rates).  

F. To receive a standard voice call, you will be charged the Roaming Premium Rate Per Minute (Zone Charge) as applicable for the Zone you are in at the time the call is received.

G. Go to vodafone.com.au/roaming or phone Customer Care for information about specific roaming rates and charges for services such as: Vodafone live!, PXT®, video calls, voicemail deposits, Ask us anything 123, Directory Assistance 1223, 15 numbers (including calls to 1555 Customer Care), Premium TXT and Call Screen.

H. The Roaming Premium Rate Per Minute (Zone Charge) for each call is charged in 30 second increments with a 60 second minimum duration. For all Caps and Plans except Caps which are identified as being "Unlimited" Caps, the standard call rate for each call will be charged in the same increments as applicable to your particular Cap or Plan at the time the call is placed. For Caps which are identified as being "Unlimited" Caps, the $0.18 per 30 second call rate will be charged in 30 second increments with a 30 second minimum duration.

I. Conditional forwarding of calls to another number including voicemail when busy or no answer, will be charged at the applicable roaming rate to both receive and make that call type in the country you are roaming in at the time the incoming call is received.

J. For Postpaid Vodafone Traveller Customers connected to a Cap or Plan, the Roaming Premium Rate Per Minute (Zone Charge) for calls made and received, for TXT made and for all other services used will be charged as out of Cap or Plan usage. For all Caps and Plans except Caps which are identified as being an "Unlimited" Cap, The standard call rate and the Connection Fee (flagfall) will be deducted from your Cap or Plan Included Value (if any remaining). For Caps which are identified as being "Unlimited" Caps, the $0.18 per 30 second call rate plus the $0.25 Connection Fee (flagfall) will be charged as out of Cap usage.

K. Customers on Postpaid Vodafone Traveller can opt-in to Vodafone Traveller or change back to Vodafone World free of charge at any time.

L. Any existing international roaming discounts will be forfeited upon connection to Vodafone Traveller.

M. Vodafone Traveller customers who use data while roaming will incur a charge of $0.01 per KB with a 1KB increment and a minimum session charge of 10KB.

N. There are no additional access fees or monthly charges for Vodafone Traveller. Details of all calls, TXT and other services used whilst overseas will appear on the bill of your applicable domestic cap or plan. Actual charges may vary on your statement as each charge is rounded up to the nearest cent. All services while roaming are GST free.

O. International Roaming rates and charges are subject to change. Always refer to vodafone.com.au/roaming before leaving Australia for the most up to date rates and charges.

P. All Vodafone Services, including Vodafone Traveller are subject to network availability, individual handset capabilities and limitations of overseas networks. Some Vodafone services such as video calling, TXT, PXT®  and Vodafone live! may not be available whilst roaming in some countries.

A. Prepaid Vodafone Traveller is available to customers connected to Vodafone Prepaid Flexi Caps. Vodafone World is not available to Prepaid customers. Go to vodafone.com.au or phone Customer Care for information about Prepaid Flexi Caps.

B. If you are a Prepaid Flexi Cap customer, by using Vodafone services on your handset while roaming overseas, you accept the terms and conditions contained in this section titled "Vodafone Traveller – Prepaid Flexi Cap Customers".

C. Vodafone Traveller customers will be charged for making and receiving calls and sending TXT and for using other services while roaming internationally at different rates according to the geographical zone they are roaming in at the time.

D. Standard calls made while overseas on Vodafone Traveller will be charged the Roaming Premium Rate Per Minute (Zone Charge) plus the standard call rate plus a Connection Fee (flagfall). The Roaming Premium Rate Per Minute (Zone Charge) is dependent on the particular zone the call is made in at the time the call is placed (go to vodafone.com.au/roaming for full rates and charges). The standard call rate is as per the current Flexi Cap rate at the time the call is placed and the Connection Fee (flagfall) can be found at vodafone.com.au/roaming. These rates apply to standard voice calls (including calls to 13 and 18 numbers), voicemail retrieval and Australian toll free numbers. Calls to numbers advertised as "Free Call" numbers within the country being visited are charged at standard roaming rates for calls to that country.  Standard TXTs are charged at a flat rate per 160 characters, whichever zone you are travelling in at the time the TXT is sent (go to vodafone.com.au/roaming for applicable rates).  

E. To receive a standard voice call, you will be charged the Roaming Premium Rate Per Minute (Zone Charge) as applicable for the Zone you are in at the time the call is received.

F. Go to vodafone.com.au/roaming or phone Customer Care for information about specific roaming rates and charges for services such as: Vodafone live!, PXT, video calls, voicemail deposits, Ask us anything-123, Directory Assistance-1223, 15 numbers (including calls to 1555 Customer Care), Premium TXT. Some of these Vodafone services may not be available whilst roaming in some countries.

G. Both the Roaming Premium Rate Per Minute (Zone Charge) and the standard call rate are charged in 30 second increments with a 30 second minimum duration.

H. Conditional forwarding of calls to another number including voicemail when busy or no answer, will be charged at the applicable roaming rate to both receive and make that call type in the country you are roaming in at the time the incoming call is received.

I. For Prepaid Vodafone Traveller Customers, the Roaming Premium Rate Per Minute (Zone Charge) for calls made and received, the standard call rate and the Connection Fee (flagfall) for calls made, charges for TXT made and charges for all other services which are capable of being used as part of your Prepaid Flexible Credit will be deducted from your Flexible Credit.

J. Prepaid Vodafone Traveller Customers who use data while roaming will incur a charge of $0.05 per KB with a 1KB increment and a minimum session charge of 10KB.

K. There are no additional access fees or monthly charges for Vodafone Traveller. Details of all calls, TXT and other services used whilst overseas can be obtained by calling 1512 from your mobile phone, or via your MyVodafone account (you must be a registered MyVodafone user to access your usage records this way). Each charge is rounded up to the nearest cent. All services while roaming are GST free.

L. For Prepaid Flexi Cap Vodafone Traveller customers only, charges for TXT messages sent while overseas may appear on the customer's MyVodafone account as 2 separate charges, the total of which will equal the total cost of the TXT message sent. If the customer has insufficient credit in their account balance at the time the second charge is levied, Vodafone reserves the right to deduct that second charge for the TXT message from the customer's credit when the customer next recharges their account.

M. Calls made by Prepaid Vodafone Traveller customers to 1512 and 1511 to  recharge their devices or to check their account balance are free of charge while roaming. 

N. International Roaming rates and charges are subject to change. Always refer to vodafone.com.au/roaming before leaving Australia for the most up to date rates and charges.

O. All Vodafone services, including Vodafone Traveller are subject to network availability, individual handset capabilities and limitations of overseas networks. Some Vodafone services such as video calling, TXT, PXT®  and Vodafone live! may not be available whilst roaming in some countries.

A. Prepaid Vodafone Traveller is available to customers connected to Vodafone Prepaid Plan offers, including the Talk & Text, SIMplify, Text & Data and 365 Day Recharges. Vodafone World is not available to Prepaid Customers. Go to vodafone.com.au or phone Customer Care for information about Prepaid Plan Offers.

B. If you are a Prepaid Plan customer, by using Vodafone services on your handset while roaming overseas, you accept the terms and conditions contained in this section titled "Vodafone Traveller – Prepaid Plan Customers".

C. Vodafone Traveller customers will be charged for making and receiving calls, for sending TXT and for using other services while roaming internationally at different rates according to the geographical zone they are roaming in at the time.

D. For customers on a Talk & TXT, 365 Day or Text & Data Recharge, standard calls made while overseas on Vodafone Traveller will be charged the Roaming Premium Rate Per Minute (Zone Charge) plus the standard call rate plus a Connection Fee (flagfall). The standard call rate is as per the applicable Plan the customer is connected to at the time of placing the call.  For customers on a SIMplify Recharge, standard calls made while overseas on Vodafone Traveller will be charged the Roaming Premium Rate Per Minute (Zone Charge) plus a call rate of $0.39 per 30 seconds plus a Connection Fee (flagfall). For all Prepaid Plan Recharges, the Roaming Premium Rate Per Minute (Zone Charge) is dependent on the particular zone the call is made in at the time the call is placed (go to vodafone.com.au/roaming for full rates and charges) and the Connection Fee (flagfall) can be found at vodafone.com.au/roaming. These rates apply to standard voice calls (including 13 and 18 numbers). Voicemail retrieval and Australian toll free numbers. Standard TXTs are charged at a flat rate per 160 characters, whichever zone you are travelling in at the time the TXT is sent (go to vodafone.com.au/roaming for applicable rates).  

E. To receive a standard voice call, you will be charged the Roaming Premium Rate Per Minute (Zone Charge) as applicable for the Zone you are in at the time the call is received.

F. Go to vodafone.com.au/roaming or phone Customer Care for information about specific roaming rates and charges for services such as: Vodafone live!, PXT, video calls, voicemail deposits, Ask us anything-123, Directory Assistance-1223, 15 numbers (including calls to 1555 Customer Care), Premium TXT. Some of these Vodafone services may not be available whilst roaming in some countries.

G. Both the Roaming Premium Rate Per Minute (Zone Charge) and the standard call rate (for all Prepaid Plan Recharges except SIMplify) or the 39c per 30 second call rate (for SIMplify) are charged in 30 second increments, with a 30 second minimum duration.

H. Conditional forwarding of calls to another number including voicemail when busy or no answer, will be charged at the applicable roaming rate to both receive and make that call type in the country you are roaming in at the time the incoming call is received.

I. For Prepaid Vodafone Traveller Customers, the Roaming Premium Rate Per Minute (Zone Charge) for calls made and received, the standard call rate (for all Recharges except SIMplify) or the $0.39 per 30 second call rate (for SIMplify recharges)  for calls made, the Connection Fee (flagfall) for calls made, charges for TXT made and charges for all other services which are capable of being used as part of your Flexible Credit will be deducted from your Flexible Credit.

J. Prepaid Vodafone Traveller customers who use data while roaming will incur a charge of $0.05 per KB with a 1KB increment and a minimum session charge of 10KB.

K. There are no additional access fees or monthly charges for Vodafone Traveller. Details of all calls, TXT and other services used whilst overseas can be obtained by calling 1512 from your mobile phone, or via your MyVodafone account (you must be a registered MyVodafone user to access your usage records this way). Each charge is rounded up to the nearest cent. All services while roaming are GST free.

L. Calls made by Prepaid Vodafone Traveller Customers to 1512 and 1511 to recharge their devices or to check their account balance are free of charge while roaming.

M. International Roaming rates and charges are subject to change. Always refer to vodafone.com.au/roaming before leaving Australia for the most up to date rates and charges.

N. All Vodafone services, including Vodafone Traveller are subject to network availability, individual handset capabilities and limitations of overseas networks. Some Vodafone services such as video calling, TXT, PXT® and Vodafone live! may not be available whilst roaming in some countries.

A. Customers who do not opt–in to Vodafone Traveller and who use their device while roaming internationally will be charged according to Vodafone World Postpaid rates; Vodafone World for Postpaid is the default roaming product. Vodafone World should be activated at least three days prior to travelling.

B. If you have not opted–in to Vodafone Traveller and you use any Vodafone services on your handset while roaming overseas, you accept the terms and conditions contained in this section titled "Vodafone World – Postpaid Customers only".

C. Vodafone World Customers will be charged for making and receiving calls and for sending TXT and for using other services while roaming internationally at different rates according to the geographical zone they are roaming in at the time.

D. Standard calls made while overseas on Vodafone World will be charged the Roaming Premium Rate Per Minute (Zone Charge) as set out on vodafone.com.au/roaming and a Connection Fee (flagfall). The Roaming Premium Rate Per Minute (Zone Charge) is dependent on the particular zone the call is made in and whether you are roaming on a Vodafone Preferred Network or a Non-Preferred Network at the time the call is placed. The Connection Fee (flagfall) can be found at vodafone.com.au/roaming. These rates apply to standard voice calls (including 13 and 18 numbers), voicemail retrieval and Australian toll free numbers. Calls to numbers advertised as "Free Call" numbers within the country being visited are charged at standard rates for calls to that country. Standard TXTs are charged at a flat rate per 160 characters, whichever zone you are travelling in at the time the TXT is sent (go to vodafone.com.au/roaming for applicable rates).  

E. To receive a standard voice call, you will be charged the Roaming Premium Rate Per Minute (Zone Charge) as applicable for the Zone you are in and whether you are roaming on a Vodafone Preferred Network or a Non-Preferred Network at the time the call is received.

F. For Vodafone World, the Connection Fee (flagfall) for calls made, the Roaming Premium Rate Per Minute (Zone Charge) for calls made and received, charges for TXT made and charges for all other services used will be charged as out of Cap or Plan usage.

G. Go to vodafone.com.au or phone Customer Care for information about specific Roaming rates and charges for services such as: Vodafone live!, PXT, video calls, voicemail deposits, Ask us anything 123, Directory Assistance 1223, 15 numbers (including calls to 1555 Customer Care), Premium TXT and numbers and Call Screen.

H. The Roaming Premium Rate Per Minute (Zone Charge) is charged in 30 second increments with a 60 second minimum duration.

I. Customers can change between Vodafone Traveller and Vodafone World free of charge at any time.

J. Vodafone World customers who use data while Roaming will incur a charge of $0.01 per KB with a 1KB increment and a minimum session charge of 10KB.

K. There are no additional access fees or monthly charges for Vodafone World. Details of all calls, TXT and other services used whilst overseas will appear on the bill of your applicable domestic Cap or Plan. Actual charges may vary on your statement as each charge is rounded up to the nearest cent. All services while roaming are GST free.

L. International Roaming rates and charges are subject to change. Always refer to vodafone.com.au/roaming before leaving Australia for the most up to date rates and charges.

M. All Vodafone services, including Vodafone World are subject to network availability, individual handset capabilities and limitations of overseas networks. Some Vodafone services such as video calling, TXT, PXT®  and Vodafone live! may not be available whilst roaming in some countries.

A. The terms and conditions that will apply to your Product or Products are:

(1) all the terms and conditions contained in this document titled "Vodafone Roaming Data Bundles";

(2) all the terms and conditions contained in the Vodafone Standard Form of Agreement (SFOA), which is available at vodafone.com.au; and

(3) all the terms and conditions contained in any application form you complete when you agree to purchase a Product

B. When you agree to purchase a Product you accept the Terms.

C. Your contract commences on your acceptance of the Terms, however, any contract term which applies does not commence until your service is activated.

D. The Terms may be changed by Vodafone from time to time.  Vodafone will comply with relevant laws, regulations and industry codes if it makes any such changes.

For more information, call Vodafone on 1300 650 410 or visit vodafone.com.au.

A. The Vodafone Monthly Roaming Data Bundle Product is only available to credit approved customers who are connected and remain connected to an eligible Vodafone Mobile Broadband plan or handset plan.

B. Unless otherwise stated, only one Vodafone Monthly Roaming Data Bundle Product can be used per connection to the Vodafone network.

C. Vodafone's Fair Use policy applies to usage of all data services.

A. Network coverage and many other factors may affect the availability and performance of certain Products. 

B. Certain Products, services and functions are only available if used in conjunction with a compatible mobile or other device and if in a compatible coverage area.  Not all mobile devices are compatible with Vodafone or overseas partner networks.

C. All Vodafone services, including Vodafone Monthly Roaming Data Bundle Products, are subject to network availability, individual device capabilities and limitations of overseas networks. Vodafone data roaming service, including mobile broadband speeds, will not be available in all overseas countries and in the countries where the Vodafone Roaming Data service is available, it may not be available in all geographic areas of that country. See vodafone.com.au for coverage information.

D. Compatible 3G device required to access 3G services. Some Vodafone services, such as video streaming, may not be available whilst roaming in some countries.

A. For data Products, a data session starts when you first connect to data services and ends when you disconnect from data services.

B. When using data Products, some internet services, including web sites and email, may not be accessible.

A. Details of the rates and charges, including any spends which apply to the Products are contained in the Terms.  The minimum total cost over contract term is calculated by applying the pro-rata rate to the number of days you are connected.

B. If your usage of a Product exceeds your included value, if you use data overseas whilst roaming on a non-preferred network, or you use a Product that is not payable from your included value, you will be charged an amount additional to your monthly spend. 

C. Unless otherwise stated, if you do not use all your included value in the relevant month, that included value is forfeited, is not refundable, and will not carry over into any other month.

D. Each call charge is rounded up to the nearest cent.

E. GST does not apply to overseas roaming rates and access fees.

F. All rates and charges are subject to change.  We will comply with relevant regulations and industry codes with respect to such changes.

A. The monthly spend is in addition to the monthly access fee of your selected domestic Vodafone Mobile Broadband plan or handset plan and excludes any additional device repayments (if applicable) and additional or excluded service costs.

B. In your first bill, you will be charged your monthly spend for the following month.  Your first bill may also include a prorated amount from the date you connected to your first bill. Your included data will also be pro-rated.

C. Connection to the Vodafone Monthly Roaming Data Bundle Product is recurring. The monthly access fee of your chosen Vodafone Monthly Roaming Data Bundle Product will continue to be debited from your account each month until you notify Vodafone that you want to discontinue the Vodafone Monthly Roaming Data Bundle Product service.

D. If you cancel your Vodafone Monthly Roaming Data Bundle Product part way through a billing month, your monthly access fee and included data allowance for that month will be pro-rated according to the days the plan was active in that month. You will also be required to pay any additional or excluded call, data or service costs which you have incurred during the days the plan was active in that month.

E. You can change between Vodafone Monthly Roaming Data Bundle Products at any time, however, you will be liable to pay your monthly access fee on a pro rata basis from the date you change between the Vodafone Monthly Roaming Data Bundle Products. Your included data allowance will also be pro rated. Your monthly access fee and included data allowance for that month will also be pro-rated according to the days the plan was active in that month.

F. You may choose to purchase additional Products from time to time.  These charges will be applied to your bill.

G. Paperless billing is the default bill delivery method for Vodafone customers.  Vodafone will provide paper bills without charge to disabled or disadvantaged customers.  Otherwise, Vodafone will not provide paper bills except in special circumstances, in which case, at its discretion, Vodafone may charge $2.20 per paper bill.   

A. Vodafone Monthly Roaming Data Bundle Products are only available for use with roaming data within the coverage areas of Vodafone's preferred selected overseas networks – see vodafone.com.au for details. If you use roaming data outside of Vodafone's preferred selected overseas networks, you will be charged a rate of $0.008 per KB with a minimum charge per session of 10KB.

B. Usage over: 25MB per month for the $49 Vodafone Monthly Roaming Data Bundle Product; 120MB per month for the $199 Vodafone Monthly Roaming Data Bundle Product; 200MB per month for the $329 Vodafone Monthly Roaming Data Bundle Product; 1GB per month for the $1650 Vodafone Monthly Roaming Data Bundle Product; or 2GB per month for the $3300 Vodafone Monthly Roaming Data Bundle Product, is charged at $0.008 per KB with a minimum charge per session of 10KB.

C. Included data awarded with your Vodafone Monthly Roaming Data Bundle Product only includes data accessed through a Vodafone Mobile Connect Card, a Vodafone approved USB Modem or a Vodafone approved mobile phone. Included data awarded with your Monthly Roaming Data Bundle does not include services such as Vodafone live!, WAP, Premium TXT and Chat.

D. Calls, TXT messages and all other non-data Services used whilst roaming will be charged in addition to the monthly access fees of your Vodafone Monthly Roaming Data Bundle Product and will be subject to Vodafone's international roaming rates. See vodafone.com.au/roaming or phone Customer Care for information about specific rates.

E. All Vodafone plans may be modified or withdrawn by Vodafone at any time.

F. All prices and credit expiry periods are current as at October 2010 and are subject to change.