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This support article will explain the factors that affect the speed of your nbn™ service. To understand the speeds you can expect with Vodafone nbn™, we’ve likened it to the speeds you go while driving a car. Even if you have a sports car, how fast you drive will depend on factors such as traffic, speed limit and the type of road you’re driving on. It’s similar to how internet speeds work.
Speed tier of your plan.
The speed tier of your plan is like a speed limit. For example, if your plan uses nbn™ 25, your maximum download speed will be 25Mbps – even if your internet could potentially reach higher speeds. It’s important to note that various factors affect your internet speed. Because of this, you may not always receive the maximum speed available on your plan.
Your nbn™ connection.
There may be a maximum line speed for the nbn™ connection at your premises. This could be due to your nbn™ technology type or other factors, such as the condition of the wiring in your building.
For customers with FTTB/FTTN technology, we’ll undertake a speed check after your service is activated. If your maximum line speed doesn’t support the speed tier of the plan you’ve chosen, we’ll let you know. We may change your plan to one that’s more suitable, so you’re not paying more for speeds you can’t achieve.
Content that you access.
Driving somewhere that’s far away takes longer compared to somewhere that’s close. Similarly, downloading content from overseas takes longer than downloading local content. Also, you may experience slower speeds if you’re trying to access content that’s affected by congestion. This typically happens when a lot of people are trying to access the same site.
Peak hours for internet usage.
We constantly monitor the speeds of Vodafone nbn™ to try and optimise the experience for our customers. However when a lot of people are online at the same time, your internet speeds can be impacted. It’s similar to traffic during peak hour on a busy road, except that the peak time for internet use is usually between 7pm to 11pm.
Our network capacity.
Think of the nbn™ as a highway, with each provider having a certain number of lanes that customers can use. When you drive on a highway in peak hour, you’re less likely to be stuck in traffic if there are more lanes. Similarly the more network capacity your provider buys from nbn co, the faster your internet speeds will be during peak hours. We’re constantly monitoring the speeds of Vodafone nbn™ to try and optimise the experience for our customers.
Number of devices connected.
If you use the internet on a single device, it can access all of your bandwidth. But when multiple devices use your internet at the same time, your bandwidth is shared between them. This may feel like you’re experiencing slower speeds, even though it’s really the effect of reduced bandwidth for each device.
The quality of your modem will impact your speeds, as not all modems are the same. All of our plans come with the Vodafone Wi-Fi Hub™ to maximise the performance of your nbn™ service. The Vodafone Wi-Fi Hub™ is included with our 24 month plans or $150 upfront with a Month to Month plan.
Modems used on ADSL may not work with Vodafone nbn™, and modems made before 2009 may struggle to reach higher speeds.
Wi-Fi performance can be impacted by multiple people using the same Wi-Fi network, physical obstacles or interference from surrounding devices.
The Vodafone Wi-Fi Hub™ comes with a 2.4GHz and 5GHz Wi-Fi frequency. Generally, the 5Ghz frequency can give you faster speeds at a shorter distance, while 2.4GHz offers more range but may have slower speeds.
Vodafone nbn™ supports four different types of nbn™ technology. Each technology has a maximum line speed and uses a different method to connect your premises to a fibre optic line. The nbn™ technology that your connection uses depends entirely on where you live.
Fibre to the Premises (FTTP)
If FTTP is available at your address, nbn™ are able to run a fibre optic line all the way to your premises. While your internet speeds may still be impacted by the factors listed above, FTTP can support all Vodafone nbn™ plans.
Hybrid Fibre Coaxial (HFC)
If HFC is available at your address, nbn™ will connect the nearest fibre node to your premises via a cable network. While your internet speeds will still be impacted by the factors listed above, HFC can support all Vodafone nbn™ plans.
Fibre to the Node (FTTN)
If FTTN is available at your address, nbn™ will connect a nearby fibre node to your premises with the existing copper network. Usually, this fibre node will be housed in a street cabinet. Your internet speeds will be impacted by the factors listed above, and may also vary depending on factors such as the weather and how far you live from the node. Sometimes, the maximum line speed of FTTN will not support the speed tier of the plan you’ve chosen. If this is the case, we’ll let you know.
Fibre to the Basement (FTTB)
If FTTB is available at your address, nbn™ will connect a fibre node to your premises using the network technology in your building. Usually, this fibre node will be located in the communications room of your building. Sometimes, the maximum line speed of FTTB will not support the speed tier of the plan you’ve chosen. If this is the case, we’ll let you know.
If your nbn™ technology doesn’t support the speed tier of your plan after your service is activated, we’ll undertake a speed check and let you know. We may also change your plan to one that’s more suitable, so you’re not paying more for speeds you can’t achieve.
To find out more about these technology types, head to the nbn co network technology page.
When you choose a Vodafone nbn™ plan, you should consider how you use the internet and the number of people that will be connected. You should choose the speed tier that best suits your needs.
If you find that your speed tier isn’t right for you, you can switch to a more suitable plan at no extra charge once per billing cycle. For example, if you’re on a plan that uses nbn™ 100 but the maximum line speed for your connection is 50Mbps, you should switch to a plan that uses nbn™ 50. This is because you’ll never reach the maximum speed supported by a plan that uses nbn™ 100. For customers with FTTB/FTTN technology, we’ll undertake a speed check after your service is activated. If your maximum line speed doesn’t support the speed tier of the plan you’ve chosen, we’ll let you know. We may also change your plan to one that’s more suitable, so you’re not paying more for speeds you can’t achieve.
The best way to check your Vodafone nbn™ speeds is by running a speed test.
You should test your speeds at different times during the day. It’s best to run the test while your computer is connected to the Vodafone Wi-Fi Hub™ with an Ethernet cable, as this will give you a more accurate result. You can also run the test while connected to Wi-Fi, however your Wi-Fi performance may impact your speeds.
Here’s how to run a speed test:
1. Disconnect any Wi-Fi devices connected to your Vodafone Wi-Fi Hub™
2. Connect your Vodafone Wi-Fi Hub™ to your computer with an Ethernet cable.
3. Open your browser, go to the speedtest website and follow the prompts.
We’re committed to giving you a great Vodafone nbn™ experience. If you have an issue with your speeds, give us a call on 1300 801 122 and we’ll investigate the issue for you.