Upgrade to a new device or plan.

This support article will give you key information about upgrading to a new device or plan.

How to check your upgrade eligibility.

You can check your upgrade eligibility through our online upgrades hub.

How to upgrade to a new device.

You can upgrade to a new phone through our online upgrades hub with a Mobile Payment Plan.

You can also upgrade:

 

If you want a new tablet or modem, give us a call on 1300 300 404 or head in store.

How to upgrade to a new plan and keep your current device.

If you signed up to a Red Plan with a Mobile Payment Plan after 16 August 2017, you can upgrade your Red Plan through our online upgrades hub.

If you signed up to a 24 month Red plan before 16 August 2017, you can upgrade your Red plan through our online upgrades hub. Fees may apply if you are still in your contract period.

If you’re on a SIM Only plan, you can upgrade to a new 12 month SIM Only plan with your current phone through our online upgrades hub.

If you want to upgrade to a Month to Month SIM Only plan, give us a call on 1300 300 404 or head in store.

If you want to upgrade your Tablet or Mobile Broadband plan, give us a call on 1300 300 404 or head in store.

How to upgrade to a new device with a new plan.

You can upgrade to a new Red Plan with a new phone through our online upgrades hub.

You can also upgrade:

 

If you want to upgrade to a new 24 month Mobile Broadband plan with a modem, give us a call on 1300 300 404 or head in store.

If you want to upgrade to a new 24 month Tablet plan with a tablet, give us a call on 1300 300 404 or head in store.

Additional information.

When will my new plan begin?

Your new plan will begin immediately once your order is submitted and processed. If there’s a wait for your order, depending on the end date of your bill cycle, your first payment may be due before your device arrives.

Can I upgrade to a new plan when I’m still under contract?

If you signed up to a 24 month Red plan before 16 August 2017, you’re eligible to upgrade however you may be charged an Early Upgrade Fee. The Early Upgrade Fee is based on your remaining monthly plan fees and/or Mobile Payment Plan. If you’re in the last month of your contract, you can upgrade your plan at no cost.

If you’re on a 12 month SIM Only plan, you can upgrade after 3 months to a new SIM Only plan without paying a fee. However the new plan must have a minimum monthly spend of equal or higher value, and the same contract period as your old plan.

Can I move to a plan with a lower minimum monthly spend when I’m still under contract?

If you signed up to a 24 month Red plan before 16 August 2017 and you move to a new plan with a lower minimum monthly spend than your original contract plan, a 'Mid Term Upgrade' fee may appear on your next bill.

Mid Term Upgrade fees are calculated by multiplying the difference in cost of the two plans by the number of months that you have left in your contract. For example, if you originally signed a contract on a $65 plan and you move to a $20 plan, this is how the charge would be calculated if you had 7 months left of your contract.

$65 $20 = $45
Minimum monthly
spend of
original contract plan.
 
Minimum
monthly spend of
new plan.
 
Difference in cost
between contract plan
and new plan.
$45  X     7 = $315
Difference in cost
between contract
plan and    new plan.
  Months left in contract.   Mid Term Upgrade fee.
What differences will I see in my bill after I upgrade to a new plan?

The first bill you receive after upgrading to a new plan will display a charge for the new plan for the month ahead.

There will also be a part monthly charge listed as $0.00.

The plan you moved from is also listed with credit from the cancelled plan at $0.00.

When will my insurance premiums begin?

If you’ve purchased insurance for your device, your premiums will begin from the date of your upgrade, not when your order arrives.

Can I still get insurance if I’ve already ordered my device?

Yes. Insurance can be purchased within 30 days of the date of your upgrade. However, if you're waiting more than 30 days to get your device, you can purchase insurance within 14 days of dispatch.