International roaming when you’re on a prepaid recharge.

This support article will give you key information about using your prepaid service while you’re overseas.

How to activate international roaming.

The best way to activate and manage international roaming is through My Vodafone.

Additional information about Prepaid Roaming Add-ons.

How are calls and TXT messages charged on my Prepaid Roaming Add-on?

Minutes included in your Prepaid Roaming Add-on are deducted when both making and receiving standard calls while in a selected country. Standard TXT are free to receive while overseas.

You can make standard calls:

  • • Within the country you’re visiting.
    • To Australia.
    • To other selected countries.

You can send standard TXT messages:

  • • To Australian mobile numbers.
    • To international mobile numbers.

Prepaid Roaming Add-ons do not include MMS/PXT or video calling.

Can I use my Prepaid Roaming Add-on outside selected countries?

No. To use your prepaid service in a destination outside the list of selected countries, you’ll need to use My Credit and our prepaid roaming rates will apply. You’re also unable to use a Prepaid Roaming Add-on in Australia.

When does my Prepaid Roaming Add-on expire?

Once you’ve purchased an Add-on, you can use it immediately. The expiry period will begin from midnight AEST regardless of the country or time zone where you purchased it.

If you’re roaming in a country that are in a time zone ahead of Australia, such as New Zealand, Vanuatu, Tonga, Samoa or Fiji, your Add-on will expire at midnight local time.

If you’re roaming in a country that are in a time zone behind Australia, such as the UK, USA, China or Canada, your Add-on will expire at midnight AEST time.

Will my Prepaid Roaming Add-on roll over?

You can roll over unused inclusions provided you buy an Add-on with the same expiry period. The unused inclusions will then take on the expiry of the new Add-on.

If you have a 3 day Prepaid Roaming Add-on, you can roll over unused minutes, TXT and data to a:

  • • 3 day Prepaid Roaming Add-on.
    • 3 day Prepaid Roaming Data Add-on.

If you have a 7 day Prepaid Roaming Data Add-on, you can roll over unused data to a:

  • • 7 day Prepaid Roaming Add-on.
    • 7 day Prepaid Roaming Data Add-on.

If you have a 3 day Prepaid Roaming Add-on, you can roll over unused minutes, TXT and data to a:

  • • 3 day Prepaid Roaming Add-on.
    • 3 day Prepaid Roaming Data Add-on.

If you have a 3 day Prepaid Roaming Data Add-on, you can roll over unused data to a:

  • • 3 day Prepaid Roaming Add-on.
    • 3 day Prepaid Roaming Data Add-on.

Will the inclusions in my recharge or Roaming Add-on be used first?

The inclusions in your Prepaid Roaming Add-on will be used before the inclusions on your recharge. Once your Add-on expires or runs out, prepaid roaming rates will apply.

If I have two Roaming Add-ons active, which will be used first?

If you’ve purchased two or more Add-ons and they have different expiry periods, inclusions will be deducted in this order:

  • • 3 day add-on
    • 7 day add-on

If you purchase a Prepaid Roaming Add-on and a Prepaid Data Roaming Add-on with the same expiry period, data inclusions of both Add-ons will be combined.

Additional information about international roaming on a prepaid recharge.

How do I recharge while roaming?

The easiest way to recharge while you’re overseas is through Express Recharge or My Vodafone.

How do I check my prepaid balance while roaming?

You can use your prepaid balance through My Vodafone.

You can also keep track of your usage:

Can I use voicemail with prepaid roaming?

Yes. For more information on voicemail costs while roaming, check out our voicemail costs page.

Is international roaming available on prepaid mobile broadband?

No. Prepaid international roaming is only available for prepaid phone services.