Why has 3 closed its doors?
Since 3 and Vodafone merged in 2009, we've been taking steps towards becoming one brand – Vodafone. We gave those on 3 heaps of notice about moving their service before August 30 – when we said goodbye to 3.
How were customers told about 3 closing?
We got in touch with everyone on 3 via email, TXT, voicemail, calls, website messages, Facebook updates.. and more. If you’ve somehow missed all this, give us a call on 133 320 before 6th January 2014 and we’ll bring you up to speed.
What if I have questions after 6th January 2014?
We’re closing our 3 care numbers on 6th January, but don’t worry as we’ll communicate new contact details on this web page for all 3 related queries going forward. Until then, you can continue to contact us on the numbers listed above.
Can I re-activate my 3 service?
No, 3 Australia has now closed and we cannot re-activate any old 3 services.
How do I pay my last 3 bill?
If you still have 3 a bill to pay, you can do this through Australia Post or by calling us on 133 320.
Where can I view my bills now that My3 has closed?
The ability to view 3 bills on My3 was disabled on 1 December 2013. If you need a copy of your old bills, you can call us on 133 320.
How do I get help if I'm overseas?
The best way to get help with your 3 account while overseas is to ask a question at community.vodafone.com.au or facebook.com/Vodafone.au and our online team will be in touch via email. You can also call us on +61 414 141 414 for help over the phone.