My3 and our 3 Care call centre have now closed.

If you need help with your old 3 account, you can still reach us online. Just fill in the form below and we’ll get back to you within three business days. Please fill in as much of your details as possible to help us with your request faster.

Thanks for all your loyalty over the past 10 years. We invite you to keep up to date with all the exciting things we’re doing at Vodafone.

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FAQ about the 3 closure.

How do I pay my last 3 bill? show

If you still have a 3 bill to pay, you can do this through Australia Post. If you’d like to pay your bill over the phone, you’ll need to submit your request using the online form above and we’ll call you back as soon as possible.

Where can I view my bills now that My3 has closed? show

The ability to view 3 bills on My3 was disabled on 1 December 2013. If you need a copy of your old bills, you can submit your request using the online form above. Make sure you provide a valid email address so we can email them to you.

Can I re-activate my 3 service? show
No, 3 Australia has now closed and we cannot re-activate any old 3 services.
How do I get help if I'm overseas? show

The best way to get help with your 3 account while overseas is to ask a question using our online form above or by visiting community.vodafone.com.au or http://facebook.com/Vodafone.au and our online team will be in touch via email.

Why has 3 closed its doors? show

Since 3 and Vodafone merged in 2009, we've been taking steps towards becoming one brand – Vodafone. We gave those on 3 heaps of notice about the closure before August 30 – when we said goodbye to 3.

How were customers told about 3 closing? show

We got in touch with our customers on 3 via email, TXT, voicemail, calls, website messages, Facebook updates, and more. If you’ve somehow missed this and need more information, just fill in the above form and we’ll get in touch with you to bring you up to speed.

How else can I talk to someone at Vodafone? show

If your query is 3 related, the best way to get the help you need is to use the online form. An agent who is trained to assist with 3 queries will contact you directly. For more information about how to contact a Vodafone agent go to our contact us page.