Delivery information and order tracking

Delivery information and order tracking

It usually takes 2 to 3 business days for orders to find their new home. Popular phones that have just been released (the ones that people usually camp outside of stores for) may have longer delivery waits, check below for details.

Current estimated dispatch times for new Samsung GALAXY S5 orders

Model Estimated Dispatch
16GB Black 2-3 business days after order approval
16GB White 2-3 business days after order approval
16GB Blue 1-2 weeks after order approval
16GB Gold 1-2 weeks after order approval

 

The latest status of your Vodafone order is just two clicks away.

  Track your order

Delivery details show
  • Your device should be delivered within approximately 3-5 business days, as long as your order has been approved and confirmed. Longer delivery time frames may apply to popular items.
  • Our courier, Australia Post, will deliver your package to your nominated address during business hours, Monday - Friday, 9am - 5pm. Anyone at the nominated address can accept delivery, but they'll need to sign for the package.
  • If no one is at the designated address to take delivery, Australia Post will drop the parcel at a local Australia Post office. A calling card will be left with the post office address and time your parcel will be available to collect. You will then have 7 days to collect your parcel, if it is not collected within this time it will be returned to Vodafone.
Support show

If there is a problem with your delivery, or the device itself, visit support and find:

Guides - check out our interactive device guides, our 'how-to' and 'troubleshooting' guides, and reference articles for tips and tricks to fix the problem.

Online Service Centre - you can also diagnose a problem, book your device in for repair, and track your repair order online.

Updates - Find out about the latest software updates, network updates and check the coverage in your area.

To find out if you're eligible for a return, exchange or repair, get in touch.

You can also check out our repair, exchange and refunds policy for more information.