It usually takes 3 to 5 business days for orders to find their new home. Popular phones that have just been released (the ones that people usually camp outside of stores for) may have longer delivery waits, check below for details.
|Black mist||1-2 business days|
|White frost||1-2 business days|
|Estimated shipping date||Estimated delivery date||Consignment number|
If you've placed an order with us, you can track and trace its
delivery progress online.
Enter your order number below
If there is a problem with your delivery, or the device itself, visit support and find:
Guides - check out our interactive device guides, our 'how-to' and 'troubleshooting' guides, and reference articles for tips and tricks to fix the problem.
Online Service Centre - you can also diagnose a problem, book your device in for repair, and track your repair order online.
To find out if you're eligible for a return, exchange or repair, get in touch.
You can also check out our repair, exchange and refunds policy for more information.