Vodafone Repair Warranty

What is covered?

• Provides customers with a 2 year manufacturer’s warranty on new Nokia, Sony Ericsson, BlackBerry, LG, Samsung, HTC and Huawei devices at no charge.
• Protects you from repair costs from defective mobiles.
• Quick processing of claims with no excess charges!

What does Vodafone’s Repair Warranty cover me for?

• Vodafone will Repair mobiles which are found by Vodafone to be defective* during the 2 Year Warranty Period. Repair means the Restoration of a broken, damaged, or failed device, or part to an acceptable operating or usable condition or state (using parts of a like kind and quality).
• You can make more than one claim for the same mobile during the Vodafone’s Warranty Period.
• If you leave Vodafone, but keep the same mobile you can still make a claim during the manufacturer’s warranty period.

*Defective means, during ordinary use, the mobile ceases to operate or function as set out in the relevant product manual or specifications, due to a defect in materials, design or workmanship but does not include physical damage or liquid ingress.

Vodafone’s Repair Warranty Exclusions

Subject to the inclusions of the applicable manufacturer’s warranty, a mobile that has broken down or is damaged as a result of:

• abuse or tampering
• electrical damage, moisture, dampness, oxidation, corrosion or food, dirt or liquid ingress
• accident, neglect, impact, actual or attempted theft, fire, power outages or surges, or incorrect voltage
• transportation or packaging
• removable batteries or damage caused by battery leakage
• normal wear and tear
• unauthorised modifications
• misuse of the mobile or failure to follow the manufacturer’s instructions
• Customers who have disconnected from the Vodafone Network.
• Apple customers: will be supported by the manufacturer’s (Apple Inc.) warranty.

• See Warranty Terms & Conditions for further details

What happens if I need to make a claim?

If your mobile is defective during Vodafone’s Warranty Period, all you need to do is:

1. Check that the mobile is within the Two year Warranty Period; and
2. Bring your mobile into any Vodafone Store or Dealer. Please do not send it to us by post.
3. Please do not try to fix the mobile yourself or get it fixed by someone other than Vodafone. Vodafone’s Warranty does not apply if you have unauthorised repairs performed on your mobile¹.
   
   1. Where your mobile has previously been repaired under the manufacturer’s warranty or a supplier’s statutory warranty, pursuant to the provisions of the Trade Practices Act 1974, provided these repairs were authorised by the manufacturer or importer.
   
   

   After that:

4. Your mobile will be examined by a Vodafone Authorised Repair Centre which will determine if the defect is within the terms of Vodafone’s Warranty.
5. Any repairs carried out under the Vodafone’s Warranty will be performed by the Vodafone Authorised Repair Centre. We will contact you to let you know when you can pick up your Repaired mobile, and you will be able to pick up your repaired device at the same place that you dropped it off. We will not be able to send your mobile back to you via post.
6. If it is determined that the Defect falls outside the Vodafone Warranty, we will:
   • Let you know the cost of any repairs, if we can repair the mobile; and
   • Only carry out the repairs if you have consented to this.

Vodafone’s Repair Warranty Terms & Conditions

(1) Vodafone’s Repair Warranty terms (Repair Warranty) apply to all customers supplied with a new Nokia, Sony Ericsson, BlackBerry, LG, Samsung, HTC and Huawei device(s) by Vodafone on or after 1 January 2010.

(2) The period of the Repair Warranty will be the greater of the applicable manufacturer’s warranty or 24 months in the case of a mobile phone or modem (other than a mobile phone manufactured by Apple Inc.)

(3) If a mobile phone is provided in conjunction with a service contract and that service contract is terminated before the end of its initial term, the Repair Warranty will apply until the service contract is terminated.

(4) If a mobile phone purchased after 1 January 2010 is found to be a faulty mobile phone within the applicable Repair Warranty period, the mobile phone will be repaired free of charge.

(5) There will be no limit on the number of free repairs a customer may receive under the Repair Warranty.

(6) The Repair Warranty Exclusions are as follows:

(i) Subject to the inclusions of the applicable manufacturer’s warranty, a mobile that has broken down or is damaged as a result of: (a) abuse or tampering, (b) electrical damage, moisture, dampness, oxidation, corrosion or food, dirt or liquid ingress (c) accident, neglect, impact, actual or attempted theft, fire, power outages or surges, or incorrect voltage, (d) transportation or packaging (e) removable batteries or damage caused by battery leakage (f) normal wear and tear (g) unauthorised modifications (h) misuse of the mobile or failure to follow the manufacturer’s instructions

(ii) Customers who have disconnected from the Vodafone Network.

(iii) Apple customers who will be supported by the manufacturer’s (Apple Inc.) warranty.

(iv) A mobile (or component) subject to a recall by the manufacturer, importer or government agency.

(v) You cannot transfer your Vodafone’s Repair Warranty to another person or use it to cover a different mobile.

(vi) A mobile if the serial number has been removed or defaced.

(vii) Replacement of lost or stolen mobiles.

(viii) Accessories or other additional products, including any battery, charger, stylus, mobile case, aerials, earphones, hands free kits, USIM, software.

(ix) Any loss of use of the mobile or any consequential loss.

(x) Any costs exceeding the replacement price of the mobile.

(xi) Any cost relating to incorrect installation of the mobile or connection to an incorrect power supply.

(xii) Any decrease in value of the mobile.

(xiii) Any cost caused by or attributed to third party software.

(xiv) Any repair cost if the information you supply is false, fraudulent, or otherwise incorrect.

(xv) Any repair costs if you fail to correctly follow the procedure detailed in this Vodafone’s Warranty Terms. Any other exclusions set out in the applicable manufacturer’s warranty.