We recognise that many of our customers’ needs and situations have rapidly changed as a result of the COVID-19 impacts.
To continue to support you during this challenging time, we have introduced a range of initiatives to keep you connected with those most important to you. We’re also working hard to increase local contact centre capacity, in order to take more of your calls.
We aren’t suspending services or undertaking debt collection for our customers that have entered into a financial hardship arrangement with us. Customers who are currently on our $10 Stay Connected Cap Plan can find their plan information online. We are supporting all Victorian residents that are experiencing stage 3 lockdown measures with no late payments fees and no suspension of services until restrictions are lifted.
We’ve reduced the cost of data overage in Australia to $5/GB permanently for consumer and business postpaid mobile, tablet or mobile broadband plan customers who are not on endless data plans from 6th May 2020. This is to support customers who exceed their data inclusions and enter overage.
Vodafone is partnering with NBN Co to support low-income family households with school-age children. We’ll provide these households with nbn™ until 30/09/20 - so they can have access to online education at home
If you’d like to apply for this assistance, head to our nbn™ Education Assistance page.