To support our customers during this time, we have set up access to Click & Collect in selected stores in NSW. Below are the options for our customers to use Click & Collect:
a) Book an appointment to visit a store online.
To help protect everyone’s safety and wellbeing, our teams will only be serving customers with appointments at the front of stores. Check out the stores available for Click & Collect in NSW below.
We are supporting all Vodafone customers that are being impacted by stay at home restrictions by offering extended payment terms to customers that require additional time to pay their account. Impacted customers who are not able to pay their account by the bill due date should contact our collections team on 1300 650 405 to discuss our assistance options. This assistance may include the suspension of late payment fees and the creation of a payment arrangement plan to avoid any service restrictions or disconnection of your account.
We also have support for customers experiencing longer term financial hardship. An arrangement is available for customers that apply via our financial hardship process.
We’ve partnered with Ask Izzy to support those experiencing family violence and others in need by connecting them to local support services that provide meals, housing, financial aid, counselling and more. Ask Izzy is a free and anonymous website powered by Infoxchange. If you’d like to find out more about Ask Izzy, head to the Ask Izzy website.
All online orders placed with us are shipped free with express delivery across Australia. Vodafone offers free express delivery at all times - even when customers aren’t in lockdown.
1. Manage your account through My Vodafone
Download and use the My Vodafone app or you can access My Vodafone through our web version in order to view and pay bills, recharge your prepaid service, change your plan, get an add-on, check your usage and update your account settings. For help with using My Vodafone, you can check our My Vodafone user guide.
2. Visit our website for more information
Our online support pages are a great place for quick answers to many questions, as is our Live Chat service.
3. Customer Support
You can contact our Customer Care team by calling 1555 from your Vodafone mobile or 1300 650 410 from any phone.
4. Visit a retail store
We are following each state’s directives in relation to retail operations. Due to rapidly changing situations, store operations may change at short notice.
In line with local restrictions, selected stores in parts of NSW are operating as Click & Collect stores. You can book an appointment at the Click & Collect section on this page.
For customers in other states, find a store near you. For everyone’s health and wellbeing, social distancing and capacity guidelines are in place in our stores. We have also increased hygiene measures and cleaning.
The following stores have been temporarily closed to support contact centre capacity and COVID-19 related business changes.
We want to make sure you’re informed and kept up to date on any potential phishing scams - so you can stay protected during COVID-19. For more info, check out our scams page.
How do I get a replacement SIM card?
You can find out more about how to replace and activate a SIM card on our support page.