We recognise that many of our customers’ needs and situations have rapidly changed as a result of the COVID-19 impacts.
To support you during this challenging time, we have introduced a range of initiatives to keep you connected with those most important to you. We’re also working hard to increase local contact centre capacity, in order to take more of your calls.
Apply before 30 June 2020
We are incredibly grateful to our frontline healthcare workers that are caring for patients in need during the COVID-19 crisis. We are offering registered frontline healthcare workers on a Postpaid mobile plan, two months plan fees on us via application until June 30th 2020. For Prepaid customers, we’ll add two times the value of your previous recharge as My Credit. Available for new and existing customers. Must be an account holder to apply and be registered with AHPRA.Find out more
We aren’t charging any late payment fees for overdue accounts to support our customers from 26 March until at least 30 June 2020. Customers will still receive payment reminders.
We’ve reduced the cost of data overage in Australia to $5/GB permanently for consumer and business postpaid mobile, tablet or mobile broadband plan customers who are not on endless data plans from 6th May 2020. This is to support customers who exceed their data inclusions and enter overage.
Vodafone is partnering with NBN Co to support low-income family households with school-age children. We’ll provide these households with nbn™ until 30/09/20 - so they can have access to online education at home
If you’d like to apply for this assistance, head to our nbn™ Education Assistance page.
Unlimited standard national calls are being extended to all Vodafone postpaid mobile plan customers and active prepaid mobile customers until 30 June 2020. The majority of our customers with a mobile plan already have unlimited standard national calls as part of their plan, but we want to ensure all customers can continue making calls.
To ensure you have unrestricted access to essential information, accessing websites such as Centrelink, as well as Federal Government Department of Health and state and territory health department websites won’t contribute to the data usage on the Vodafone network until 30 June 2020.