Critical Information Summaries

Critical Information Summaries or CIS contain the key information about our plans. Critical Information Summaries for plans launched before 22 February 2013 may not be listed on this page.

Frequently Asked Questions.

How can I find my plan’s name?
If you have mobile phone, tablet and mobile broadband plan, check your bill for your plan name and the date you signed up.
 
Alternatively, login to My Vodafone and select from the menu, products and services, then change your plan.
 
If you’re on a prepaid recharge, you can check your plan through My Vodafone.
Does my plan have Early Exit Fees?

Early Exit Fees (EEFs) do not apply if you signed up to a Red Plus Plan or Red Plan with a Mobile Payment Plan (MPP) for a phone. They also do not apply if you signed up to a Data Plan or a Data Plus Plan for a tablet, or a Data Plan for a modem. However, you will have to pay 100% of your remaining MPP instalments if you cancel your plan.

EEFs apply if you signed up to a 12 month SIM Only Plan or 12 month SIM Only Plus Plan. In this case, your EEF will be calculated at 50% of your minimum monthly spend x months left on your contract + any device payments.

If you are on one of our older plans, your CIS might have our old EEF listed. This was calculated at 100% of your minimum monthly spend x months left on your contract + any device payments. However, please note that the above EEFs will be applicable instead. EEFs for 24 month Tablet plans (sold through to 25 June 2018) are calculated at 65% of your minimum monthly spend + any applicable device cost x months left on contract.