Supporting customers with accessibility needs

Vodafone is committed to improving the range and accessibility of its services to all older customers and customers with a disability. It’s part of our commitment to being a responsible business. We want to use our resourcesto make a positive contribution to the world around us.

We believe that actions speak louder than words, which is why we are developing products designed to make life easier. We've worked with a number of key organisations to create services for people with a wide range of disabilities.

Vodafone is a founding supporter of the AMTA Mobile Phone Industry Good Practice Guide: Accessibility for People with Disabilities . The guide is designed to advise and assist the mobile industry on how to make its products and services more accessible to Australian consumers with a disability.

Vodafone supports the Global Accessibility Reporting Initiative that can help you choose the right device for your needs. For more information, check out the GARI Database.

Contacting us

Our Customer Care team is here to help you find the right services for your needs.

We can:

  • Advise you about mobile phones, accessories and services
  • Help you with billing enquiries
  • Answer questions about your account and your current services


Staff in our Vodafone stores can also demonstrate most of our mobile phones, including a number of products for customers with accessibility needs.

  • Vodafone mobile phone 1555
  • Telephone 1300 650 410 (standard charges apply within Australia)
  • National 13 3677 for all calls within Australia
  • Relay service 1800 555 677 free for all calls within Australia to 1800 numbers
  • Culturally and linguistically diverse 131 450
  • Visit your local Vodafone retailer
  • Write to Vodafone Customer Care, PO Box 2580, Kingston, TAS 7051


Apps that can help


Google Talkback

Mega Zoom Camera

ScreenReader For Blind


Third party accessibility

In terms of native OS features here’s some info.