• For FTTP: You’ll need to connect your compatible modem WAN port to the UNI-D1 or Port 1 port on the nbn^® connection box (NCB) using a RJ-45 (Ethernet) cable.
• For FTTC: You’ll need to connect your compatible modem WAN port to the yellow Gateway port on the nbn^® connection box (NCB) using a RJ-45 (Ethernet) cable. You may need to connect the grey phone port on the NCB to your standard telephone wall socket using an RJ-11 (telephone) cable.
• For HFC: You’ll need to connect your compatible modem WAN port to the UNI-D1 or 2.5G port on the nbn^® connection box (NCB) using a RJ-45 (Ethernet) cable. You may need to connect the white port on the NCB to the coaxial wall plate or splitter using a coaxial cable.

For FTTN and FTTB: You’ll need to connect your compatible modem DSL port to your standard telephone wall socket using an RJ-11 (telephone) cable.

Find the login details for your modem. These are generally printed on a sticker on the back or bottom of the device.

Connect a computer or mobile device to your compatible modem. Connecting via an ethernet cable and laptop is ideal, but this can also be done over Wi-Fi.

Access your modem configuration page by entering its default gateway in the address bar of your internet browser. Usually, this is 192.168.1.1, but it will also be printed on the sticker on the device or in the user guide

Log in by using the device’s username, if it has one, and password. This should be printed on the sticker.

Many modems include a setup wizard or a quick setup menu. If not, don’t worry, you can manually enter the following settings:

All other details can be left as the default settings.

It may take up to 20 minutes to get a connection. If you have no connection after 20 minutes, please reboot your modem or switch it off and on again.

If you’re still having issues setting up your compatible modem, please contact your original modem provider for modem specific support information.

Here’s what you’ll need to use your own compatible modem with Vodafone nbn® on FTTP, FTTC or HFC.

Your modem must support:

• Gigabit Ethernet WAN (1000 Mbps)
• At least Fast Ethernet LAN (100 Mbps).

Note: If your modem’s LAN ports only support Fast Ethernet (100Mbps), and your internet plan is faster than 100Mbps, your wired devices won’t reach the full speed you're paying for.

Here’s what you’ll need to use your own compatible modem with Vodafone nbn® on FTTN or FTTB

Minimum Requirements:

• nbn®-ready
• VDSL2 certified
• Compatible with:
  • VDSL2 Vectoring Profile 17a
  • SOS/ROC (Save Our Showtime / Robust Overhead Channel) or
  • SRA (Seamless Rate Adaptation).

These features help support a reliable connection and ensure your modem works effectively with nbn® infrastructure.

Why These Features Matter:

• Vectoring Profile 17a reduces interference between copper lines, improving speed and stability.
• SOS/ROC or SRA helps your modem adapt to line noise without dropping the connection, ensuring smoother performance.

Your existing modem may be set up for use with your original nbn^® provider. However, in most cases, it can be reconfigured to work with our current plans. You may need to perform a factory reset to clear any earlier settings.

• Find the reset button (usually a small hole on the back or bottom of the modem).
• Use a paperclip or similar tool to press and hold it for about 10-12 seconds.
• Wait for the modem to restart and return to its original settings.

To ensure best performance on high-speed nbn® plans, your modem should support the following features:

Essential Features

• Gigabit Ethernet ports – For fast wired connections to your devices.
• Wi-Fi 6 (802.11ax) or later – For improved wireless speed, capacity, and efficiency.

Other Recommendations

• Use the 5GHz Wi-Fi band – This offers faster speeds and less interference, especially in densely populated areas.
• Where applicable, enable Band Steering – This automatically guides devices to the best available Wi-Fi band for optimal performance.
• Connect via Ethernet (Cat5e or higher) – This provides more stable and faster speeds than Wi-Fi.
• Consider a Mesh Wi-Fi system – Ideal for larger buildings or properties with Wi-Fi dead zones.

These modems are compatible with our Business nbn® plans offered on nbn® Fibre to the Premises (FTTP) and nbn® Hybrid Fibre Coaxial (HFC). This includes mobile customers who’ve received a Speed Upgrade from Essential+ on FTTP/HFC. Mobile customers should refer to the column below corresponding to their Speed Upgrade speed.

*Amazon Eero modems support PPPoE & VLAN tagging on devices running eeroOS 6.6.1+ and mobile app versions 6.13.0+.

These modems that are compatible with our Business nbn^® plans across all nbn^® technologies (FTTP, HFC, FTTN, FTTB and FTTC).