Vodafone Business customers with 10+ connections can trade-in old mobile phones and tablets for credit to be applied towards your account. Your old devices can be traded-in at any time after you’ve paid your first invoice and before the last six months of your contract period. The trade-in credit you receive will vary depending on the model, capacity and condition of each device.
Max 1 trade-in per mobile number every 12 months. Minimum of 10 devices must be traded at a time. Eligible devices and trade-in values subject to change. International device variants aren’t eligible for trade-in. ABN/ACN holders only. Powered by Asurion®. T&C apply.
To begin the trade-in process, contact your Personal Account Manager.
Good Working Order
To receive the full trade-in value for the mobile phones or tablets you’re trading in, it’s important that they’re in Good Working Order. A device that’s not in Good Working Order may receive a lower trade-in value or have no trade-in value at all.
A mobile phone/tablet is considered in Good Working Order when:
- It functions normally, including touch screen, buttons and microphone
- It’s free from physical damage, including cracks in the screen/back or dents in the frame (normal wear and tear is accepted)
- It’s free from catastrophic damage (including liquid damage) that prevents the device from turning on
- It’s free from all activation locks (such as Find My iPhone, Find My Device) and isn’t IMEI blocked
Here are the steps to trade-in your devices
Business customers with 10+ connections can trade-in their old mobile phones and tablets by following the steps below.
Contact your Personal Account Manager
Your Account Manager will send you a form to fill out with information about the devices you’re trading in. From this form, Asurion will provide a quote of your trade-in value.
Prepare your trade-in devices
If you wish to proceed with the trade-in, your Account Manager will let Asurion know. Back up/transfer any important data on your phone. Remove any SIM cards, cases, memory cards or activation locks, then perform a factory reset.
Asurion will pick up your devices
You’ll receive packaging instructions and materials and Asurion will arrange for a pick up service to collect your devices. Once Asurion has received the devices, they’ll assess and confirm their trade-in value.
Receive your trade-in credit
Your Account Manager will confirm the trade-in value with you, and if you’re happy with the quote, the trade-in credit will be applied to your Vodafone account.
Frequently Asked Questions
Vodafone business customers with 1-9 connections can find out more about how to trade-in on our consumer trade-in page.
You’ll be able to trade-in your eligible devices in-store or via Customer Care for credit towards your bill or new mobile phone.
No, any accessories (including device chargers) do not need to be returned with your trade-in devices.
Your trade-in credit will be applied as a single sum to your Vodafone postpaid billing account within 60 days (provided you have paid your first bill).
You can trade-in one mobile phone/tablet for each mobile number on your account, every 12 months.
The original quote of your devices’ trade-in value is only Asurion’s estimate (based on the device model, capacity, condition and other factors). Once Asurion has received the devices and can complete a more thorough assessment, they’ll be able to provide a more accurate quote.
Asurion is Vodafone’s exclusive Trade-in partner. When you trade-in your eligible devices, ownership will be transferred over to Asurion. Vodafone acts as Asurion's agent to facilitate the device Trade-In program.
View our full Business Trade-in terms.