Our sales and care teams are happy to help you.

Use the following options if you’d like to join Vodafone or if you have questions about your plan or prepaid service.

I want to join Vodafone or upgrade my service.

Plans for mobile phones, tablets and modems

Check out our mobile phones, tablets and modems.

Check out our mobile phone plans, prepaid plans and mobile broadband plans.

To upgrade, head to our upgrades hub.

Alternatively give us a call.

Our sales team are available from 8am to midnight AEST Monday to Friday, and 9am to midnight AEST Saturday and Sunday.

Call 1300 100 515 in Australia.

You can also arrange a call back from our sales team.

Vodafone nbn™

Check out our Vodafone nbn™ plans and see if Vodafone nbn™ is available in your area.

Check out our Vodafone nbn™ support articles to assist with your service.

Alternatively give us a call.

Our nbn team are available from 8am to 8pm AEST Monday to Friday, and 9am to 5.30pm AEST Saturday and Sunday.

Call 1300 801 122

I need help from customer care.

Pay your bill or check your balance

The best way to pay your bill is through our online service.

You can also pay your bill and check your bill amount through My Vodafone.

Or you can pay your bill using our automated system over the phone by calling 1511 from your Vodafone mobile or 1300 650 410 from any other phone in Australia.

For more information, head to our bill explainer support page.

Prepaid activation, recharge and add-ons

To activate your prepaid service, head to our online service.

To recharge your prepaid service or to get a prepaid Add-on, head to Express Recharge or My Vodafone.

You can also recharge over the phone by calling 1511 from your Vodafone mobile and following the prompts.

Call and data usage

To check your call or data usage, login to My Vodafone.

For more information, head to our support page for your plan or prepaid service.

Alternatively give us a call.

Call 1555 from your Vodafone mobile
Call 1300 650 410 when in Australia.

You can also arrange a call back from our care team.

Payment extensions

For more information, head to our support page.

To request a payment extension, call 1300 728 649.

Roaming

To manage roaming, head to My Vodafone.

For more information, head to our support page for your plan or prepaid service.

Alternatively give us a call.

Call 1555 from your Vodafone mobile
Call 1300 650 410 when in Australia.
Call +61 426 320 000 when overseas

Network troubleshooting

For network troubleshooting, check out our guide.

Alternatively give us a call.

Call 1555 from your Vodafone mobile
Call 1300 650 410 when in Australia.
Call +61 426 320 000 when overseas

You can also arrange a call back from our technical support team.

I need help with something else.

Give us a call

For more help check out our support pages.

Call 1555 from your Vodafone mobile
Call 1300 650 410 when in Australia.
Call +61 426 320 000 when overseas

Additional contact numbers

Hearing impaired customers, use the National Relay Service.

Ask Us Anything, call 123
Directory Assistance, call 1223
Vodafone Keep Talking insurance, call 1800 371 713