Typical Evening Speed is the typical speed you may experience between 7pm and 11pm and is subject to change. It is not a guaranteed minimum speed and you may experience lower speeds during this period and at other times. Speed will vary based on a number of factors such as location and quality of hardware, congestion during the busy period, coverage interference, technology type, plan choice and internet traffic demand.

Wi-Fi 7 is the latest leap in wireless tech –  and it’s a big one. Think faster downloads, smoother streaming and lower lag, even when your whole household is online.

It’s designed to handle more devices at once. Whether you're gaming in 4K, video calling from the kitchen or streaming in every room, Wi-Fi 7 keeps things speedy and stable on our high-speed plans. Compatible devices required.

Vodafone Super Wi-Fi Vodafone Super Wi-Fi is your ticket to reliable room-to-room connection – so you can scroll, stream and stay connected without a second thought.

The system pairs the Vodafone Super Wi-Fi Modem with up to 3 Super Wi-Fi Mesh units to create one powerful, self-optimising network. The result? Smarter coverage, stronger performance and connection that just works.

Both help boost your Wi-Fi, but they work in different ways. Extenders stretch your signal. Mesh systems surround you with it.

Wi-Fi extender: Think of it as a signal repeater. It grabs the Wi-Fi from your modem and rebroadcasts it to reach further. It’s simple and affordable, but can sometimes slow things down or create a separate network name.

Wi-Fi mesh: This is next-level. Mesh uses multiple devices placed around your home. They all talk to each other and your modem, creating one  network with strong signal everywhere. No switching networks, no dropouts – just smooth coverage throughout your home.

Learn more about the Vodafone Super Wi-Fi Mesh.

Start with smart placement – your modem should be high up and central, not buried behind furniture. If you’ve got thick walls, multiple floors, or rooms where the signal disappears, a mesh Wi-Fi unit can help. It’s ideal for larger homes or households with lots of connected devices. Learn more about improving the Wi-Fi signal in your home or explore the Vodafone Super Wi-Fi Mesh.

While 5G Home Internet Plans use the Vodafone 5G Network and come with a 5G compatible modem, there will be times when the modem defaults to the 4G Network if the 5G Network is unavailable.

Yes, when you already have a mobile phone plan with us on the same account, you’ll receive a discount on your Home Internet Plan when you stay connected to both plans. T&C apply.

If you’re having trouble with your 5G Home Internet modem, connection/speed issues or have any support questions about our 5G Home Internet Plans, check out our support page.

5G Home Internet Plans are only for use at your approved home address and may no longer work if you move house. Give us a call if you move house, so we can discuss your options.

5G Home Internet Plans don’t include a phone line. If you currently use a medical or security alarm that is connected with a traditional phone line we recommend that you contact your alarm or device provider to check if your device is compatible to work on the Vodafone 5G network. Some devices will not work without a phone line or on our 5G network and your medical or security alarm provider may be able to discuss alternative options with you if this is the case.

No. We offer free express delivery for all Vodafone products (including Home Internet modems).

No, you can’t use your own modem with 4G or 5G Home Internet Plans. 

4G 

If you receive a new modem (RRP $180) with your order, you’ll pay $0/mth when you stay connected over 24 months. Vodafone retains ownership of the modem and it must be returned to Vodafone within 30 days of cancellation/withdrawal. If you cancel within 24 months, you won’t need to pay a modem non-return fee, as long as the modem is returned to us in Good Working Order within 30 days of cancellation. Otherwise, you’ll need to pay $7.50/mth for each remaining month. Max cost is $180. No modem non-return fee applies after 24 months. 

If you receive a refurbished modem with your order, there is no modem non-return fee. However, Vodafone retains ownership of the modem – so if you cancel your plan or withdraw your service, refurbished modems must be returned to Vodafone within 30 days of cancellation/withdrawal. 

5G  

You must purchase and use the Vodafone provided 5G compatible modem (‘Modem’) with your plan. You will be supplied with a new or remanufactured Modem. The Modem is $0 when you stay connected for 36 months (‘Device Period’). If your plan is cancelled or withdrawn within 36 months of connecting, you will be charged $11 x number of months remaining of the Device Period. The maximum Modem cost is $396. Alternatively, if you return the Modem in Good Working Order within 30 days of your plan being cancelled or withdrawn, we will waive the remaining cost of the Modem.

Techy types should be aware that 5G Home Broadband uses CG-NAT. Carrier-grade NAT (Network Address Translation) is a type of network that assigns services with a private IP address, instead of a dynamic public IP address. Our network will then translate that private address into a public address. This means that the following items (which depend on internal NAT) will not work on 5G Home Broadband:

• Port forwarding
• Hosting web, email or file servers internally
• Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers)
• Remote Access (i.e. accessing your home computer or devices from another location)

If you need any of these items in your home setup, 5G Home Broadband won’t be the right fit for you. Please check your address on our website for one of our other great broadband plans

Latency and gaming

5G is great for most online applications (including casual gaming), but if you require ultra-low latency where every millisecond matters (for example, professional gaming), 5G Home Broadband may not be the right fit for you.