Vodafone nbn^® plans

Accessories Payment Plan (Mesh Wi-Fi)

To apply for an Accessories Payment Plan you’ll need to be an approved new or existing Vodafone postpaid customer and must agree to a credit check. Accessories Payment Plan (APP) enables eligible Vodafone postpaid customers to buy accessories and pay for them in instalments over 12, 24 or 36 months (Period). Your accessory price is spread in equal instalments over the Period (APP Instalments). Your APP Instalments will appear on your monthly bill. Under the APP, you own the accessories; you must pay your APP Instalments at the same time and in the same way as you pay for your Vodafone service even if your APP accessories are lost, damaged or stolen. Your APP spend can range from $30 up to your credit approval limit. If during your APP commitment Period you cancel your APP or postpaid plan, the balance of your APP Instalments is payable. You can pay the remainder of your APP and terminate your APP at any time by contacting us. We will notify you of the amount you need to pay to satisfy the remainder of your APP total amount and will be displayed on you next bill. Once we receive your payment for this amount in cleared funds, your APP will be terminated and you will not be required to pay any further APP Instalments. You can have a max of 5 APP per postpaid plan. Each APP can have up to 10 accessories. Not available online.

Vodafone Wi-Fi Hub™ 3.0
Vodafone Wi-Fi Hub™ 3.0 utilises Wi-Fi 6 technology and in comparison to Wi-Fi 5 is capable of supporting up to four times as many Wi-Fi enabled devices. Wi-Fi 6 is the next generation of Wi-Fi.

Vodafone 4G Backup
Vodafone 4G Back-up is a complimentary service for 4G Backup nbn^® plans only that provides an interim internet connection using either the Vodafone 3G or 4G network in Vodafone Coverage Areas only. It is only available using the Vodafone Wi-Fi Hub™ 2.0 or Vodafone Wi-Fi Hub™ 3.0 (“Modem”) with a Vodafone SIM on our network. 4G Back-up is available from when you receive your Modem until your nbn^® service is fully activated or for a period of 30 consecutive days (whichever occurs first). This service will also be automatically activated if you lose connection to Vodafone nbn^® during confirmed local nbn^® faults. This excludes mass nbn^® outages. You will be able to use the Backup service until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Our Fair Use Policy applies.

Installation
The process for installation of Vodafone nbn^® will vary depending on the nbn^® service type available at your premises. We will inform you of the process for installation at your premises when you sign-up. If you require installation by an nbn^® technician they will need access to your home and someone aged 18+ must be home. If you do not own the property, you must obtain consent from the owner in order to have Vodafone nbn^® installed. You are responsible for setting up your Vodafone Wi-Fi Hub and your Wi-Fi network.

nbn^®
nbn^®, NBN Co and other nbn^® logos and brands are trademarks of NBN Co Limited and used under licence.

nbn^® BYO Plans
For personal use by approved customers only. You must supply your own Compatible Modem in order to sign up to this plan – you cannot purchase a modem from Vodafone on instalments or out-right with this plan. Subject to service qualification check. Vodafone nbn^® is a data-only service and is not compatible with your home phone line service meaning you may no longer be able to use your landline (or existing phone number) for calls after you sign-up. Vodafone nbn^® service may also impact or interfere with existing technology, devices or services at your premises including medical devices, alarms, eftpos machines, lift emergency phones and some email or fax services. You cannot share the data between your Vodafone nbn^® plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Additional fees may apply for nbn^® installation or appointments.

Minimum monthly spend is $80, $85, $100, $125 or $135 (or $65, $70, $85, $110 or $120 respectively, if you are an existing postpaid mobile phone plan customer). You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn^® activation at your premises. Total minimum cost excludes any additional costs for call outs when there is a missed appointment or where no fault is found or the $300 New Development Charge that is triggered when you live in a new development.

Only for use with a Compatible Modem which must comply with the minimum specifications available at vodafone.com.au. Devices manufactured before 2013 may struggle to achieve the speeds available on the nbn^® Home Superfast, nbn^® Home Ultrafast, nbn^® Home Superfast BYO and nbn^® Home Ultrafast BYO plans. You should check with your device manufacturer or check the device specifications on your Approved Device or Compatible Modem (as applicable) to identify the speed capabilities and limitations of the device, including any device you use to when connecting to the NBN Service.

This represents the theoretical maximum possible speed available during off-peak periods. Speed will vary on a number of factors. For more information on speed tiers and to further understand and compare plans please see our Speed Guide. Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. The nbn^® Home Superfast BYO and nbn^® Home Ultrafast BYO plans are currently only available in nbn FTTP areas and selected nbn HFC areas. For FTTB/FTTN/FTTC customers, if, after connection, your plan is not supported by the maximum attainable speed available then we will contact you with more information and provide other options.

Typical Evening Speed: This is the typical busy period download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period. The actual speeds you experience will vary on a number of factors such as the nbn^® technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access.

Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies.

Only applies to changes to another nbn^® BYO Plan. Excludes changes to nbn^® Plans. Your new plan speed will begin immediately. You will be refunded for the plan fee for the remainder of the month on a pro-rata basis and you be will charged your new plan fee calculated on a pro-rata basis for the remainder of the month. Excludes Mobile Broadband customers. Postpaid voice customers only. You don’t have to bundle this service. However, in order to receive the Existing Postpaid Mobile Customer Price for this plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services, otherwise you will be charged the Standalone Price. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and this nbn plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or this nbn plan the discount will be forfeited and you will pay the Stand-alone Price.

Unlimited Data
Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies.

Network Satisfaction Guarantee
If you’re a new customer and you’ve signed up to any new postpaid mobile, mobile broadband or 4G Home Internet plan and you don't love our network within the first 30 days of sign-up, or in the case of a Vodafone nbn^® plan within the first 30 days of service activation, you’re welcome to cancel by calling 1300 551 198 (excludes upgrades and rate plan changes). You will only have to pay for those services you’ve used or for charges incurred, that are not included in your plan, up until your number or nbn^® service is fully transferred and device or modem and equipment in original packaging with proof of purchase returned to a Vodafone (not dealer) store within 10 days of your claim. Where you have an individual plan, you can make one claim per year per person. Where you have multiple shared plans on your account, you can make one claim in relation to each plan, for up to 10 claims per account, per year per person. Accessories not refunded. This guarantee does not affect any other rights or remedies you may have under consumer law. Full terms and conditions on our network page.

Changing your plan
Only applies to changes to another nbn^® Plan. Your new plan speed will begin immediately. You will be refunded for the plan fee for the remainder of the month on a pro-rata basis and you be will charged your new plan fee calculated on a pro-rata basis for the remainder of the month.

4G
You can use Vodafone 4G in our 4G areas. 4G in selected areas in Australia. You get broadband speeds in our 3G areas. Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. See our coverage checker.

nbn^® Plan Discount for the First 12 Months
Discount available to approved new and upgrading customers (‘Eligible Customers’) signing up to the Vodafone NBN Home Super Fast and Home Ultra Fast plan (‘Eligible Plan’) from 1st March 2023 until withdrawn. Discount includes: $10/mth off monthly plan fees (monthly access fees) on Eligible Plan for the first 12 months. Discount will be applied as a recurring monthly credit for the first 12 months and is forfeited if you cancel or change your plan within the first 12 months. After the first 12 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. The undiscounted minimum monthly spend for customers signing up to NBN Home Super Fast plan after the first 12 months is $125 or $115 (if you are an existing Vodafone postpaid mobile phone plan customer). The undiscounted minimum monthly spend for customers signing up to the NBN Home Super Fast and Home Ultra Fast plan after the first 12 months is $120 or $135 (if you are an existing Vodafone postpaid mobile phone plan customer). This offer is not available in conjunction with Bundle & Save but is available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.

Existing postpaid mobile phone plan customer price
Excludes Mobile Broadband customers. Postpaid voice customers only. You don’t have to bundle this service. However, in order to receive the Existing Postpaid Mobile Customer Price for this plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services, otherwise you will be charged the Standalone Price. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and this nbn plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or this nbn plan the discount will be forfeited and you will pay the Stand-alone Price.

Vodafone nbn^® plans

For personal use by approved customers only. Subject to service qualification check. Vodafone nbn^® is a data-only service and is not compatible with your home phone line service meaning you may no longer be able to use your landline (or existing phone number) for calls after you sign-up. Vodafone nbn^® service may also impact or interfere with existing technology, devices or services at your premises including medical devices, alarms, eftpos machines, lift emergency phones and some email or fax services. You cannot share the data between your Vodafone nbn^® plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Additional fees may apply for nbn^® installation or appointments.

Minimum monthly spend is $80, $85, $100, $125 or $135 (or $65, $70, $85, $110 or $120 respectively, if you are an existing postpaid mobile phone plan customer). The total maximum cost of the Vodafone Wi-Fi Hub 2.0 modem or the Vodafone Wi-Fi Hub 3.0 modem (‘Modem’) is $180. There is no option to purchase the Modem outright or on a monthly payment plan. The Modem cost equates to $7.50 per month (‘Undiscounted Price’) over 24 months or $0 per month (‘Discounted Price’) if you stay connected for 24 months (‘Device Period’). The Discounted Price will appear as a credit on your monthly bill. If you choose to cancel your plan before the end of the Device Period you will need to pay the full Undiscounted Price x months remaining on Device Period. For example, if you leave at month 18 you would pay $7.50 x 6 (number of remaining months), at a total of $45. This remaining Modem cost will be applied as a lump sum on your final bill. You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn^® activation at your premises.

Total minimum cost excludes any additional costs for call outs when there is a missed appointment or where no fault is found or the $300 New Development Charge that is triggered when you live in a new development.

For Vodafone Wi-Fi Hub™ 2.0: Vodafone Wi-Fi Hub 2.0 supports up to 64 compatible WiFi enabled devices simultaneously on Wi-Fi 5. If you’re using the Vodafone Wi-Fi Hub 1.0 and change your plan to nbn Home Superfast or nbn Home Ultrafast you will need to connect via the device’s 5Ghz Wi-Fi connection. The Vodafone Wi-Fi Hub 1.0 only supports up to 100Mbps speeds via ethernet.

For Vodafone Wi-Fi Hub™ 3.0: can operate with a maximum of 128 compatible Wi-Fi enabled devices at any one time. If you’re using the Vodafone Wi-Fi Hub 1.0 and change your plan to nbn Home Superfast or nbn Home Ultrafast you will need to connect via the device’s 5Ghz Wi-Fi connection. The Vodafone Wi-Fi Hub 1.0 only supports up to 100Mbps speeds via ethernet.

This represents the theoretical maximum possible speed available during off-peak periods. Speed will vary on a number of factors. For more information on speed tiers and to further understand and compare plans please see our Speed Guide.

Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. The nbn^® Home Superfast and nbn^® Home Ultrafast plans are only available in nbn FTTP areas and selected nbn HFC areas. For FTTB/FTTN/FTTC customers, if after connection your plan is not supported by the maximum attainable speed available then we will contact you with more information and provide other options. Typical Busy Speed: This is the typical busy period download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period. The actual speeds you experience will vary on a number of factors such as the nbn^® technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access.

Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies.

Only applies to changes to another nbn^® Plan. Excludes changes to nbn^® BYO Plans. Your new plan speed will begin immediately. You will be refunded for the plan fee for the remainder of the month on a pro-rata basis and you be will charged your new plan fee calculated on a pro-rata basis for the remainder of the month.

Excludes Mobile Broadband customers. Postpaid voice customers only. You don’t have to bundle this service. However, in order to receive the Existing Postpaid Mobile Customer Price for this plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services, otherwise you will be charged the Standalone Price. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and this nbn plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or this nbn plan the discount will be forfeited and you will pay the Stand-alone Price.

nbn^® Speed
This speed is an off-peak measure only. Speed will vary on a number of factors. For more information on speed tiers and to further understand and compare plans please see our Speed Guide for more information.

Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. The nbn^® Home Superfast and nbn^® Home Ultrafast plans are only available in nbn FTTP areas and selected nbn HFC areas. For FTTB/N/C customers, if after connection your plan is not supported by the maximum attainable speed available then we will contact you with more information and provide other options. Typical Busy Speed: This is the typical evening download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period and at other times. Typical evening upload speed is estimated by reference to the maximum upload speed and is not a guaranteed minimum speed. The actual speeds you experience will vary on a number of factors such as the nbn^® technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access.