Frequently asked questions

Can I bring my number across to Vodafone?

Yes, bringing your number is super easy. Once you’ve signed up to a plan, give us a call so that we can bring your current number across to us.

How will my discounts be applied?

Your RRP discount is automatically applied upfront to reduce your monthly handset repayment cost. Your discount on monthly plan fees will be added as a credit on your bill as long as you stay connected.

Is the phone RRP discount available on other plans?

Yes. You’ll get a discount off your chosen phone’s RRP when you sign up to any of our Infinite Plans. Your RRP discount is automatically applied upfront to reduce your monthly handset repayment cost.

Terms and conditions

Vodafone Infinite Plans
Vodafone Infinite Plans are only available if you simultaneously purchase a phone from Vodafone under a Mobile Payment Plan (‘MPP’) of 12, 24 or 36 months duration (“Commitment Period”). For personal use by approved customers only. Inclusions expire after 1 month unless otherwise stated. Plan excludes Premium Services, 1223, & 1225 directory services, 123 Ask-Us-Anything, International Roaming, content purchases, call screen and charges for additional data and additional standard international calls. Minimum monthly spend is $40, $45, $55, $65 and $120 respectively. Must connect for minimum one month. Total minimum cost is one month of your plan fees plus 100% of the MPP instalments of your chosen device. If you choose to cancel your Vodafone Infinite Month to Month Plan, your MPP will auto cancel and 100% of the remaining handset instalments will be applied to your next bill. Recurring monthly plan fee charged until the end of the month in which you cancel. If you have more than one Vodafone Infinite or Plus Plans on your billing account, the Max Speed data allowances on those services will automatically combine into one pool which will be shared between eligible users. Data sharing is only available for up to 5 services. The data included in any plan on your account which is not a Vodafone Infinite Plan or Plus Plan is not shareable with this plan and vice versa. You can opt-out of sharing altogether at any time by calling 1555.

Data
All data for use in Australia within the Vodafone Network coverage area. Vodafone Infinite Plans include a “Max Speed” data allowance (which is data at the fastest speed the Vodafone network can deliver to you, depending on your handset and the time and place you are using data) which will be used first; thereafter data is available at speeds of up to 2, 10 or 25mbps depending on your chosen plan until your next billing month. Tethering permitted to personal devices only, but must not be used in a modem or as a substitute for a home internet service. Heavy data users may experience slower speeds than other users during busy periods.With 2Mbps you can check your socials, browse the web and stream music but is not suitable for HD video. With 10Mbps you can use video calling, and high definition video. Uploading large files to the web may be slow. 25Mbps is for great video streaming and for using cloud storage, but uploading very large files may be slow.For more information, check out our speed guide. Actual speeds you reach will continually vary depending on many factors such as device capabilities, location, network congestion, network coverage, if you are roaming and if you are a heavy data user. Fair Use Policy applies. See vodafone.com.au/fairuse.

4G
4G is available with a compatible 4G device. 4G in selected areas in Australia. To find out where we have 4G see our network page here.

5G
Vodafone’s 5G Network is progressively being rolled out to selected parts of Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth. 5G approved device required, with an eligible Vodafone postpaid or prepaid mobile plan with 5G access, in a Vodafone 5G Coverage area to access the 5G Network. In non-5G coverage areas, you’ll automatically switch to our 4G or 3G networks. Actual speeds vary due to location & network congestion. Check coverage and for updates when 5G is coming to your area at vodafone.com.au/5G.

Network Satisfaction Guarantee
Applies to postpaid business customers with up to 9 connections. If you’re a new customer and you’ve signed up to any new plan and you don't love our network within the first 30 days of sign-up, or in the case of a Vodafone nbn™ plan within the first 30 days of service activation, you’re welcome to cancel by calling 1300551198 (excludes upgrades, and rate plan changes). You will only have to pay for those services you’ve used or for charges incurred, that are not included in your plan, up until your number or nbn™ service is fully transferred and device and equipment in original packaging with proof of purchase returned to a Vodafone (not dealer) store within 10 days of your claim. Where you have an individual plan, you can make one claim per year, per person. Where you have multiple shared plans on your account, you can make one claim in relation to each plan for up to 10 claims per account, per year per person. Accessories not refunded. This guarantee does not affect any other rights or remedies you may have under consumer law. Full terms and conditions at network page here.

Device Discount terms
Device Discount is a discount off the device RRP and is only available to eligible new and upgrading customers who purchase a device with a device repayment period (12/24/36 months), with an eligible Consumer Postpaid Mobile Plan. Not applicable for customers purchasing a device outright. The Device Discount will apply for the length of your chosen device repayment period (12/24/36 months). If you cancel your Plan or your device repayment, your Device Discount will be forfeited, and you must pay out your device on your next bill at the undiscounted rate (i.e. 100% of remaining device repayments at full RRP x months remaining). Device Discount will not be forfeited if you rate plan change but will be forfeited if you change to an ineligible plan, such as a SIM Only plan. Device Discount may vary dependent on the device chosen and the chosen device repayment period (12/24/36 months) and applies as a monthly recurring credit against the device repayment. Device Discount is subject to change and not a permanent offer. You can only have one Device Discount per service at any one time. After your device repayment period has ended, your Device Discount will also end but monthly plan costs will remain.

Samsung Galaxy S20 FE Bonus Galaxy Buds+ Offer
For personal use only. Bonus Galaxy Buds+ in White (RRP $299) (‘Gift’) available to Eligible Customers who purchase an eligible Samsung Galaxy S20 FE (‘Participating Product’) on any Vodafone Infinite Plan in the Promotional Period. Promotional Period is from 1st December 2020 to 13th January 2021. Customers must be Australian residents aged 18 years and over. Max 1 Gift per Participating Product purchased. The following are trademarks of Samsung: Samsung and the Samsung logo. Not for commercial/resale purposes or exchangeable/redeemable for cash. Subject to change and availability. To the extent permitted by law, Vodafone is not liable for any loss, damage, or personal injury suffered or sustained in connection with using the Gift.

Credit to you offer
Discount on plan fees available to approved customers signing up to a Vodafone Infinite Plans between 23/10/2020 and 21/12/2020 (unless extended). $5/mth off plan fees on $40 Lite Plan, $45 Lite+ Plan, $40 SIM Only Lite Plan and $45 SIM Only Lite+ Plan. $10/mth off plan fees on the $55 Super Plan, $65 Super+ Plan, $55 SIM Only Super Plan and $65 SIM Only Super+ Plan. $20/mth off plan fees on the $120 Ultra Plan and the $120 SIM Only Ultra Plan. For Vodafone Infinite Plans, the discount will be applied as a monthly recurring credit for the duration that the customer remains continously connected to the plan and is forfeited if you cancel. For Vodafone Infinite SIM Only Plans, the discount will be applied for the first 12 months that the customer stays continuously connected to the plan and is forfeited if you cancel. Existing customers that change the rate of their plan are excluded from this offer. This offer can be used in conjunction with Bundle and Save and Credit to You Bonus Data offer but cannot be used with any other promotional offer. Services subject to capabilities, network limitations & customer location. Offer not transferrable or redeemable for cash. Subject to change.

Credit to You Bonus Data Offer
Bonus data available to approved customers signing up on selected Vodafone Infinite Plans between 23/10/2020 and 21/12/2020 (unless extended). Selected plans are a $40 Lite Plan, $40 SIM Only Lite Plan, $45 Lite+ Plan,$45 SIM Only Lite+ Plan, $55 Super Plan and $55 SIM Only Super Plan. Bonus 40GB on $40 Lite Plan and $40 SIM Only Lite Plan, Bonus 30GB on the $45 Lite+ Plan, $45 SIM Only Lite+ Plan. Bonus 40GB on the $55 Super Plan and $55 SIM Only Super Plan. Bonus data will be applied monthly for the duration that the customer remains continously connected to the plan and is forfeited if you cancel or change plans. Existing customers that change the rate of their plan are excluded from this offer. This offer can be used in conjunction with Bundle and Save and Credit to You Discount Offer but cannot be used with any other promotional offer. Data for use in Australia. Services subject to capabilities, network limitations & customer location. Offer not transferrable or redeemable for cash. Subject to change.